Consumer and Family Advisory Committee Minutes

CONSUMER AND FAMILY ADVISORY COMMITTEE MINUTES

Meeting Date: August 15, 2017

Meeting Place: Beulaville Site

Members: (Noted present with an “x” mark – please include name, credentials and position)

XLorrine Washington, Greene County

XTommy Thompson, Bladen County

XPaul Russ, Columbus County

XNancy Moore, Wayne County

XMarie Britt, Robeson County

XPat Raynor, Duplin County

XNorma McDonough, Wayne County

Absent: Archie DeKeyser,Virginia Gilbert,

Guests:

Melissa Reese-Consumer Affairs Advocate/Community Relations, Eastpointe Rocky Mount
Brooke Mickelson, Director of Training & Community Relations, Eastpointe Rocky Mount (By Phone)
Chris J. Lewis-Consumer Empowerment Team
Chris Thompson
Dale Gardner

Executive Team-By Phone for Update

Sarah Stroud, CEO
Karen Salacki, Chief of Network Operations
Jeanette Jordan,Huffam, Chief of Quality Management
Theresa Edmondson, Chief of Regulations & Compliance
Victoria Jackson, Chief of Clinical Operations

Agenda:

Call to Order
Invocation
Approval of Absentee
Approval of Agenda
Approval of Minutes
Public Comment (15 minutes)
Approval of Eastpointe Forms
MCO Updates-Executive Team
CFAC Committee Reports-See Attachment
Membership
Old Business
New Business
CFAC Concerns
Community Engagement & Empowerment Team Updates

Agenda Items for Next Meeting
Adjournment

Notes:

Call to Order

Paul Russ called the meeting to order.

Invocation

Lorrine Washingtonoffered the invocation.

Approval of Absentee

Paul Russ asked for Melissa Reese to reach out to Virginia Gilbert and Archie DeKeyser as they have missed the last few meetings. Ed Masters and Ronnie Stone are no longer members as they represented Nash County.

Approval of Agenda

Paul Russ brought a motion to approve the agenda. Norma McDonough made a motion to approve the agenda. Nancy Moore seconded the motion. All agreed and with none opposing the motion carried.

Approval of Minutes

Paul Russ brought a motion to approve the minutes. Lorrine Washington made a motion to approve the minutes with corrections made to Page 2 & 4. Pat Raynor seconded the motion. All agreed and with none opposing the motion carried.

Public Comment

No Public Comment.

Approval of Eastpointe Documents

All Enrollee/Member Educational Materials have been updated to reflect disengagement of Nash County

Review of Cultural Competency Brochure- (new item) Members made the recommendation under resources to make it Blue or White so it shows up better.

Annual Review of Enrollee/Member Educational Materials- (existing items)

A)Items Without Revisions

1)Advance Directives Brochure

2)Annual Notification

3)Care Coordination Letter

4)Consent to Act on Member’s Behalf

5)EOB Survey Letter

6)Missed Appointment Letter

7)National Core Indicators Guardian Brochure

8)Privacy Notice

9)Relative as Provider (Parent-Guardian Letter)

10)Registry of Unmet Needs (RUN) Notification Letter

11)Supports Intensity Scale (SIS) Results Letter

12)Substance Abuse Prevention Brochure

13)Suicide Prevention Brochure

14)Transition Letter

15)Welcome Letter to Call Center Contacts

16)Welcome Letter to New Medicaid Enrollees

17)Wellness, Recovery, and Behavioral Health Education Leaflet

18)CFAC Brochure

Paul Russ brought a motion to approve these items reviewed. Lorrine Washington made a motion to approve the items. Nancy Moore seconded the motion. All agreed and with none opposing the motion carried.

MCO Updates

Executive Team called in to give an update. Those on the phone: Sarah Stroud, Jeanette Jordan-Huffam, Karen Salacki, Theresa Edmondson and Victoria Jackson. Karen Salacki shared about the Facility Based Crisis in Lumberton with Monarch. This will be a 16 bed IVC facility called Tanglewood Arbor. The goal is to reduce the number of persons in the E.D. that have Behavioral/Mental Health Issues. The facility went through construction to move towards 16 beds. They will be having an Open House 8/28/17 mid-morning. They will be giving tours that day. Theresa Edmondson shared the Community Relations Staff have been distributing Narcan Kits to EMS throughout our 11 counties. This is to help with the Opioid Epidemic. A member did ask if there is treatment or resources given with Narcan or after its been given. Some EMS’s follow up, also mobile crisis information has been shared. Some counties are having to use it more than others. A member asked which counties. Theresa gave the example that Lenoir County is seeing a high number of overdoses. Staff will continue to work with EMS and law enforcement to provide the resources in their county. Victoria Jackson shared about Family Drug Treatment Court (FDTC). FDTC is a special court for cases involving parent(s) and guardian(s) who are in danger of losing custody of their children because of substance use and child neglect issues. Requires collaboration between DSS, the Court System, treatment providers, and Eastpointe. Part of our role is to work closely with the court system to assist with accessing treatment services, distribution of incentives for members, and attending court. The goal of the program is to help parents achieve a fundamental change in lifestyle by providing support and assisting them in recovering from drug and/or alcohol addictions.

Meeting with Judges from Wayne and Lenoir County to look at the structure, areas of strength, and opportunities for improvement. Reached out to Robeson County for input of how they implemented their program Next meeting is scheduled for August 24, 2017.Jeanette Jordan-Huffam shared about the ECHO survey in which Cordelia Chavis reviewed with members at the last CFAC meeting. Surveys were mailed out; phone calls were made. No one had any questions. Once surveys are completed this year they will review with CFAC.

After MCO Update the members finished with the Eastpointe Documents.

Items with Revisions

Access Brochure:

Nash County Walk-In Clinic information was deleted (revised by Kathy Baker)

Paul Russ brought a motion to approve the revised Access Brochure. Lorrine Washington made a motion to approve the item revised. Norma McDonough seconded the motion. All agreed and with none opposing the motion carried.

Employer of Record Fact Sheet: (is also referred to as Individual and Family Directed Supports)

Information regarding services was updated (revised by Susan Johnson)

Paul Russ brought a motion to approve the revision made to Employer of Record Fact Sheet. Pat Raynor made a motion to approve the item revised. Nancy Moore seconded the motion. All agreed and with none opposing the motion carried.

Enrollee/Member Rights & Responsibilities Brochure:

Information regarding below was added to the interior panels, middle page, bullet #2 (revised by Kathy Baker)

The right of members to use any hospital or other setting for emergency care, as required by 42 CFR § 438.10.

Paul Russ brought a motion to approve the revised Enrollee/Member Rights & Responsibilities Brochure. Lorrine Washington made a motion to approve the item revised. Norma McDonough seconded the motion. All agreed and with none opposing the motion carried.

Enrollee/Member & Family Handbook:

Information regarding IDD services was updated (revised by Susan Johnson) pages 9, 13, 14, 18,

Information regarding the # of Eastpointe counties and Board of Directors (revised by Kathy Baker) pages 5, 6 & 38

Information regarding the item below was added (revised by Kathy Baker) pages 17 & 23

PIHP shall be responsible for educating Enrollees on the availability, location, andappropriate use of Emergency Services and informing Enrollees of their right to use any hospital or other setting for emergency care, as required by 42 CFR § 438.10.

Paul Russ brought a motion to approve the revised Enrollee/Member & Family Handbook. Tommy Thompson made a motion to approve the item revised Nancy Moore seconded the motion. All agreed and with none opposing the motion carried.

Employer of Record Manual:

Information regarding services was updated (revised by Susan Johnson) pages 6, 7, 50, & 53

Paul Russ brought a motion to approve the revised Employer of Record Manual. Marie Britt made a motion to approve the item revised. Lorrine Washington seconded the motion. All agreed and with none opposing the motion carried.

CFAC Committee Reports

CIT RM site: Law Enforcement: Wayne CC, August 7-11 LCC, September 11-15 RM/Wilson., December 4-8 ECC, EMS August 22, 23,24 RM

Lumberton site:Working on scheduling Law Enforcement in Robeson County in September and Bladen Community College in August. Telecommunicator in October or November at the Rocky Mount Site. This information will be emailed out to CFAC regularly. Board Meeting: Mr. Russ shared that there continues to be discussions about Cardinal. There are things being discussed that is in closed session. He has also shared with the board the counties that we don’t have representation for (Edgecombe, Wilson, Sampson, Scotland). This information continues to be shared also at the Provider Meetings. Human Rights met in June to go over reports, injuries, deaths. Next meeting is in August. Finance was included in the packet. Crisis Collaboratives continue to meet in each area. CFAC members continue to attend. Cultural Competence Advisory is working on a Diversity planning group. I/DD Advisory Council continues to meet. Provider Council meeting is monthly. Nancy continues to attend on behalf of CFAC. She has been well received by this committee as she is a voting member. There has been a lot of concern about the Nash County Members. Quality Management will be in June. Training Committee will be as needed. Policy & Procedure Committee reviewed several at the last meeting.

Old Business

Marie Britt and Melissa Reese (CFAC Liaison) attended the State CFAC meeting on August 9th at Dorthea Dix (Grill). Leeza Wainwright, CEO of Trillium Managed Care Organization presented about Trillium. Ms. Wainwright went over the services they provided, funding sources, B3 services, etc. State CFAC minutes will be shared for members to review once approved. There was some concern about the areas being so rural, a lot of members don’t have transportation. Also a lot of the State CFAC is made up of members that represent Trillium area.

Paul Russ brought a motion to extend the meeting 30 minutes. Tommy Thompson made a motion to extend the meeting. Nancy Moore seconded the motion. All agreed and with none opposing the motion carried.

Still missing CFAC members from Wilson, Scotland, Edgecombe and Sampson Counties. This continues to be shared at the Provider Council Meetings and Provider Meetings.

New Business

Chris Thompson has come back and requesting to be a CFAC member again representing Wilson County. Dale Gardner is also requesting to be a CFAC member representing Wilson County. Paul Russ brought the motion to approve the new members. All agreed with none opposing the motion carried. Melissa Reese will arrange a meeting to get the information needed from the new members.

CFAC Concerns

There is a lot of concern about Columbus County wanting to disengage from Eastpointe. The members talked about writing a letter to the County Commissioners. The members will send their thoughts and concerns to Melissa Reese, CFAC Liaison. Melissa will get with Kathy Baker, Communications Officer to put the information together into a letter format. This letter will be sent out to the members before being mailed to the County Commissioners. One of the members wanted to make sure they knew that the CFO was bonded. Eastpointe provides for their members. They are very supportive of CFAC and want their input with everything they do. There is a CFAC member on most committees at Eastpointe in which this is not mandatory. The members appreciate the support they are given and the input they take from the CFAC members. The members want Melissa Reese to follow up with Cordelia Chavis to ask about what Eastpointe is doing on the items that were below average on the ECHO Survey. There was a question about if CIT Is offered to teachers or some type of training. Melissa Reese shared that CIT is offered to the School Resource Officers. Youth Mental Health First Aid is offered to the community, stakeholders, etc. this includes the school. Community Relations also can arrange for specific education and/or training if the school request.

Community Engagement & Empowering Team Update

We welcome Chris J. Lewis (CJ) as our new Community Engagement & Empowerment Team Liaison. Cj introduced himself to the members and talked about what he does for the state. He shared the different trainings the team can offer (emailed out to members). Cj talked about the State CFAC meeting as well. He shared the State to Local call will be tomorrow night from 7-8:30. They are still gathering the information from the SWOC Analysis. Mr. Lewis mentioned the Jason Project, which is a project to help bring about Suicide Awareness. Information has been sent out, the State CFAC is looking at this project to possibly model.

Agenda Items for Next Month

Lucky Welsh, CEO with Cherry Hospital will be presenting at the September meeting.

Adjournment

Paul Russ brought a motion to adjourn. Lorrine Washington made a motion to adjourn the meeting. Chris Thompsonseconded the motion. All agreed and with none opposing the motion carried.

Minutes Completed by (name): Melissa Reese, Consumer Affairs Advocate/Community Relations Specialist/CFAC Liaison

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