AGENDA

USER ENGAGEMENT GROUP

To be held on Monday 9th December 2013

Between 16.00 – 1700 hrs

Conference Room 2 Education Centre, HomertonUniversityHospital NHS Foundation Trust

Item / Paper
Welcome and Introductions
Apologies: / Daniel Waldron, Chair, Director of Organisation Transformation, HomertonUniversityHospital
Minutes from the last meeting held on 24th June2013 / A / All
1 For discussion
1.1 / Visit by the Care Quality Commission / B / Daniel Waldron
1.2 / PLACE Report - Feedback / Verbal / Adrian Laugee/Margaret Howat
1.3 / User Engagement Group Priorities / Verbal / All
2 IMPROVING THE USER EXPERIENCE
2.1 / Homerton Values / C / Daniel Waldron,
2.2 / Updates from Groups / Verbal / All
2.3 / Locomotor - community services progress / D / Elizabeth Slee/Dennis Carlton
Deputy Head of Locomotor Service
3 FOR INFORMATION/TO NOTE
3.1 / Patient Experience strategy / Verbal / Margaret Howat
4 aob
Date of next meeting : 3rd March 2014 – Room to beadvised
Please send any apologies or queries to Lesley Haines, Patient Experience Support Officer
: : 020 8510 5777
PTO…….
MEMBERSHIP
Daniel Waldron, CHAIR / DW / Director of Organisation Transformation
Sarah Weiss, Joint chair / SW / Charedi Forum
Margaret Howat / MH / Head of Patient Experience, HUH
Maureen Coster / MC / City & Hackney Older People's Reference Group
David Holland / DH / Age UKEast London
Elizabeth Slee / ES / Locomotor Service, HUH
Leanne Jenkins / LJ / Lead Nurse, Diabetes, HUH
Laurie Johnson-Mathieson/Shane Collings / LJM
SXC / Community Development Worker, City & Hackney MIND
Assistant Clinical Services Manager, City & Hackney MIND
Steven Reading / SR / Dementia Support Manager, Alzheimer's Society – Hackney & City
Sadhna Chand / SC / Public Involvement & Information Manager, PALS
Ronald Patterson / RP / Carers Representative
Head of Adult Safeguarding, HUH
Lin Lahm / LL / Age UK
Yasar Zaman/Robin Pfaff / YZ
RP / Hospital Chaplain, HUH
Hospital Chaplain, HUH
Nursel Tas / NT / CEO, Derman
Caz Brown / CB / Lead Nurse, Vulnerable Adults
Sophie Fagan / SF / Carers Support Specialist, HUH
Sarah Dee / SD / Bikur Cholim Ltd
Necola Reid-Warner / NRW / Manager, Marie Lloyd Resource Centre
Nicola Benjamin / NB / Patient Champion
Matthew Hodson / MXH / Nurse Consultant - COPD (ACERS), HUH
Joan Foley, / JF / Empowerment Support Officer, POhWER-
Claire McEwen / CM / Carers Service Coordinator,Hackney Council
Michelle Brown / MB / Carers Lead, Adults, Hackney Council
Ida Scoullos / IS / Chair of the Patients Network in Hackney
Marion Reilly / MR / Mental Health Care of Older People, East London NHS Foundation Trust
Cynthia White / CW / City of London Representative
Emma Shaw / ES / IRIE MIND
Aliya El Agib / AEA / Director, BEMWG
Alison Wingfield / AW / Manager, Sam and Annie Cohen Centre
Amma Asimeng -Cann / AAC / Manager, Dementia Centre, Median Road
Stacey Halls / SH / LGBT Development Coordinator (Women) / LGBT Campaigns & Policy Officer (Opening Doors London)
Charity Hall / CH / PPE Lead, Learning Difficulties Services in Hackney
Micaela Loveridge / ML / Clinical Governance Lead, St Joseph's Hospice
Emma Craig / EC / Chair, Health Watch Hackney
Lesley Haines / LH / Patient Experience Support Officer, HUH