Charon A. Stolz
16710 N. Wayne Drive
Pearland, TX 77584-4601
(281) 489-6450
OBJECTIVES
To work in a challenging environment with advancement possibilities.
EXPERIENCE
Wowpr.com, inc., Houston TX3/00 to 7/00
Position-Office receptionist/assistant
Answered phones, schedule appointments, set up office filing system. Text typing for posting to web sites. Research projects on the internet. Customer service on offsite office projects, community workday for Project Row House, Beat the Odds Luncheon for Children’s Defense League.
American Express (formerly Thomas Cook Travel) El Segundo, CA1/90 to 3/00
Position-Support Counselor II
Responsible for arranging hotel accommodations for Aerospace personnel. Maintain high level of quality control in order to meet Aerospace and American Express Travel Standards. Train travel counselors on the correct procedures to ensure proper rate for Aerospace preferred hotels. Organize site inspections of frequently traveled area for familiarization. Documented and conducted briefings on continuing hotel matters. Work jointly with Aerospace travel accounting on hotel “no-shows” and incorrect billing. Receive and account for all incoming office revenue. Have had experience as Branch Controller. This position involved balancing branch cash box and daily deposits; issue of US and foreign travelers checks.
Airport Marina Hotel, Los Angeles, CA. 8/88 to 12/89
Position-Reservations Supervisor
Receive and enter reservations into CLS (Computer Lodging Systems) computer system for 758 room hotel. Accountable for all airline crew reservations and contracts. Interact with sales department on all tour, travel and corporate group bookings. Responsible for all APOLLO Systems reservations.
AMFAC Hotel, Los Angeles, CA. 10/86 to 8/88
Position-Reservations
Entered reservations from phone, TELEX, APOLLO, SABRE. Worked on corporate package with sales department.
EDUCATION
American Express Training, QLP, Business Writing, Effective Action Team Skills, Branch
Accounting, Customer Service 123.
Thomas Cook University, JIT Training, Verdict, Standards Class, Phone Skills.
United College of Business, Hollywood, CA. Diploma, Secretarial skills. Honors Graduate, 1986.
AWARDS
1995 Pacesetter Award, American Express, April 1996
Certificate of Achievement, Aerospace Corporation, March 1996
SKILLS
Typing 45-50 words per minute. Gregg Filing Procedures. Capable of handling heavy telephones and filing. Working knowledge of Microsoft Office 2000, Outlook Express, Excel. Excellent organizational skills. Strong leadership and communication abilities.
REFERENCES Available upon request