Complaints / Suggestions
We try to deliver a first class service. However if you have any difficulties with the practice please feel free to talk to the doctors. If you have any suggestions that you feel could improve the surgery please let us know in writing.
Zero Tolerance
The practice has a zero tolerance policy towards verbal and physical aggression towards the doctors and staff. Such behaviour will always be dealt with seriously and may result in informing the police and removal from our list.
Surgery Times
Monday to FridayA.M.8:30 11:30
MondayP.M.4:00 07:45
Tues/Thurs/FriP.M.4:00 - 6:00
Wednesday`P.M.4.00 - 7.30
Extended hours Monday and Wednesday evenings by appointment only.
Useful Telephone Numbers
West Middlesex Hospital020 8560 2121
Ashford Hospital01784 884488
Hounslow Primary Care Trust020 8630 1000
Primary Care Agency020 8335 1400
Social Services Hounslow020 8570 7728
Richmond020 8891 7672
Whitton Clinic020 8891 7987
Feltham Centre for Health020 8630 3757
THE MOUNT MEDICAL CENTRE
DR. M.A. MEAGHER
M.B, B.Ch, BAO MRCGP FDS
DR. J.M. BAKSHI
M.B. B.S.
DR. N.KHALED
MBBS, DRCOG, DFRSH, MRCGP, DPD.
7 Market Parade
Hampton Road West
Hanworth
Feltham
TW13 6AJ
Tel No: 020 8893 8699
Fax No: 020 8893 8980
Website
NHS Direct – 24 Hour Advice Line
0845 4647
Out Of Hours Service
Please call either:
111 - non life threatening emergencies
999 – for life threatening emergencies
How to register with the practice
Provided you qualify to register as a NHS patient you will be asked to complete Registration Forms. The practice will require a new patient health check. We will not discriminate against you on grounds of race, gender, social class, age religion, sexual orientation, appearance disability or medical condition.
How to see the Doctor
All surgeries are by appointment of normally 10 minutes duration. If you are unable to keep an appointment please cancel it so that it may be offered to another patient. You may ask to see any doctor but this however will depend upon their availability. Where possible we will aim to offer you an appointment with the GP of your choice.
Home Visits
If you are requesting a home visit please ring before 10.00 a.m. However if possible please come to the surgery as the doctor can see approximately four patients in the time taken by one home visit. A request for a home visit made after 10.00 a.m. may result in the visit being delayed until the following day.
Repeat Prescriptions
Repeat prescriptions are computer generated and have a tear-off slip. Please keep this safe and when you require another prescription tick the appropriate box. If you wish to have your prescription posted to you please attach a stamped addressed envelope. We do not accept telephone requests for medication as this could result in errors.
Test Results
Please telephone between 11.45 a.m. and 1.00 p.m. or after 3.30 p.m. for results of tests. These are the quieter periods and the reception staff will be able to look up your results more quickly than during a busy period.
Reception Team
The receptionists have a difficult, busy and pressurised job. We would be grateful if you would be aware of this and treat them with courtesy. They have all undertaken recognised training for the work they do in the practice and they treat all information in the strictest confidence.
Practice Nurse & Health Care Clinics
Services such as cervical smears, blood tests, health checks, childhood immunisations, immunisations for foreign travel, dressings and blood pressure checks etc., are by appointment.
Services
Maternity Medical Services (ante natal and post natal care
Contraceptives and AdviceChildhood immunisations
Child Health SurveillanceBlood tests / Warfarin
Minor SurgeryTravel Immunisations
Smoking Cessation
Attached Staff
The practice has District Nurses, Health Visitors and Community Midwives employed by the Primary Care Trust delivering their services to our patients as appropriate.
Information Governance
We are committed to respecting and protecting all patient records and identifiable data held. We take this very seriously and value the trust you place in us. We have policies in place to safeguard your personal information that is collated for your treatment at the surgery.
Medical Records
We comply with the Data Protection Act and the Access to Records Act. We will ensure that all medical records are kept confidential and secure. All staff are bound by the same strict code of confidentiality.
If you wish to view your medical records please send a written request or ask for a form from reception. If you require copies of your medical records there will be a charge. Please ask reception for further details.
Practice Charter
The practice has a duty of care towards is patients and this can be found displayed in the practice and also on the website.