Nursing Fundamentals
Competency: Using Appropriate Communication Techniques
Your performance will be successful when:o / you analyze how your own personal factors influence your ability to communicate effectively
o / you use therapeutic communication techniques
o / you apply principles of distance and space
o / you demonstrate assertive communication
o / you use the steps of the interview process
o / you adapt your communication to the level of the client or audience
o / you demonstrate respect for confidentiality
o / you use current and reliable information technology (Websites, e-mail, etc.)
Learning objectives:
a. Explore the use of communication technology in healthcare
b. Identify therapeutic and non-therapeutic communication techniques
c. Explain the role communication plays in the nursing process.
d. Expalin the purpose of therapeutic nurse-patient interactions.
e. Differentiate between therapeutic and social interactions.
f. Describe each phase in the helping (nurse-patient) relationship.
g. Recognize barriers to communication.
h. Analyze therapeutic communication skills.
i. Give examples of health care information that should be communicated and to whom.
j. Explain the difference between professional and unprofessional communication.
k. Relate how patient care is enhanced by appropriate communications among health care team members.
PROCESS RECORDINGS
m. Explain the components of a typical process recording and how they are used to improve communication skills.
Appropriate Communication Learning Plan
1. Preview the Performance Standards and Learning Objectives for this competency.
2. Read selections from Potter & Perry and utilize supplemental websites
3. Complete corresponding assignments