COMPANY: APSU Inc., 1317 Hickory Valley Road, Chattanooga, TN 37411

COMPANY: APSU Inc., 1317 Hickory Valley Road, Chattanooga, TN 37411

IBM iSenior Technical Support
June 2017

COMPANY: APSU Inc., 1317 Hickory Valley Road, Chattanooga, TN 37411

Reporting to:Service Support Manager

Salary Range: Negotiable depending on experience

APSU Services and Support

APSU Inc. has a comprehensive array of technical support solutions that offer clients support packages designed to meet the needs of their enterprise. APSU Inc. will provide the customer with all the benefits of a 24/7 fully manned technical helpdesk to monitor, maintain, and manage IT infrastructures in the US and beyond.

APSU Inc. has a strong background in the IBM AS/400/IBM i/IBM i space and is a Tier 1 partner with IBM. IBM i support services are central to its offering and cover pre-sales, installation and 24/7 fully managed support. We have an extensive list of IBM iclients and we are looking for anexperienced IBM iprofessional with strong 3rd Level support and technical skills.


  • Provide expertlevel IBM i technical support
  • Provide support for IBM i hardware and software – both installation and on-going support
  • To work with and assist the managed service operations teams
  • To review, improve, and automate operational processes

The Person

  • Natural desire to provide excellent customer support
  • Strong commercial and service delivery orientated skills
  • Excellent communication skills
  • Able to provide support after regular business hours when needed

Experience required

  • Essential
  • Root cause analysis, problem determination, problem solving and other key analytical skills
  • Experience with improving, streamlining and automating operational processes
  • Extensive experience with CL programming, focused around process automation and system management
  • Configuring, implementing, using IBM Backup, Recovery & Media Services (BRMS)
  • Communications knowledge - TCP/IP, SNADS, IBM i Access
  • OS/400/i5/OS/IBM i operating system and licensed program upgrades and maintenance (PTFs)
  • Software installation, OS upgrade, server build/migration and maintenance
  • Capacity planning, performance monitoring & required tuning
  • Configuration/maintenance of IBM i systems & related hardware
  • Work management and performance management
  • Maintaining and monitoring file systems, security/authority administration and system auditing
  • Developing documentation and deployment plans
  • Communicating status/issues to management on a regular basis
  • Interfacing with vendors on a regular basis to resolve technical issues
  • Able to demonstrate high level of attention to detail
  • Ability to identify process solutions and process improvement
  • Knowledge of IBM i replication and high availability concepts
  • Desirable
  • Highly desirable - experience with Mimix replication software including installation, configuration, and support
  • Experience with OMS/ODS replication product
  • Experience with Quick-EDD replication product
  • Experience in all aspects of IBM i systems operations, systems administration and technical support
  • Experience supporting advanced job schedulers (eg. IBM Advanced Job Scheduler)
  • Experience in developing, supporting, evaluating and installing systems management tools/utilities/applications (CL, DDS, etc.)
  • Accredited in installation and support of IBM Power System Hardware
  • Partitioning with HMC/SDMC on POWER systems
  • Virtual I/O Server on Power Systems
  • Independent Auxiliary Storage Pools (IASP) configuration, implementation, migrating applications to IASP
  • Disaster recovery planning and testing
  • Knowledge of other system platforms and operating systems
  • Technical/infrastructure project planning, implementation and management
  • ITIL Service Management
  • Experience with SQL