COMPANY: APSU Inc., 1317 Hickory Valley Road, Chattanooga, TN 37411

COMPANY: APSU Inc., 1317 Hickory Valley Road, Chattanooga, TN 37411

Reporting to:Service Support Manager

Salary Range: Negotiable depending on experience

APSU Services and Support

APSU Inc. has a comprehensive array of technical support solutions that offer clients support packages designed to meet the needs of their enterprise. APSU Inc. will provide the customer with all the benefits of a 24/7 fully manned technical helpdesk to monitor, maintain, and manage IT infrastructures in the US and beyond.

APSU Inc. has a strong background in the IBM AS/400/IBM i/IBM i space and is a Tier 1 partner with IBM. IBM i support services are central to its offering and cover pre-sales, installation and 24/7 fully managed support. We have an extensive list of IBM iclients and we are looking for anexperienced IBM iprofessional with strong 3rd Level support and technical skills.

Tasks

• Provide expertlevel IBM i technical support
• Provide support for IBM i hardware and software – both installation and on-going support
• To work with and assist the managed service operations teams
• To review, improve, and automate operational processes

The Person

• Natural desire to provide excellent customer support
• Strong commercial and service delivery orientated skills

• Excellent communication skills
• Able to provide support after regular business hours when needed

Experience required

• Essential

• Root cause analysis, problem determination, problem solving and other key analytical skills
• Experience with improving, streamlining and automating operational processes
• Extensive experience with CL programming, focused around process automation and system management
• Configuring, implementing, using IBM Backup, Recovery & Media Services (BRMS)
• Communications knowledge - TCP/IP, SNADS, IBM i Access
• OS/400/i5/OS/IBM i operating system and licensed program upgrades and maintenance (PTFs)
• Software installation, OS upgrade, server build/migration and maintenance
• Capacity planning, performance monitoring & required tuning
• Configuration/maintenance of IBM i systems & related hardware
• Work management and performance management
• Maintaining and monitoring file systems, security/authority administration and system auditing
• Developing documentation and deployment plans
• Communicating status/issues to management on a regular basis
• Interfacing with vendors on a regular basis to resolve technical issues
• Able to demonstrate high level of attention to detail
• Ability to identify process solutions and process improvement
• Knowledge of IBM i replication and high availability concepts

• Desirable

• Highly desirable - experience with Mimix replication software including installation, configuration, and support
• Experience with OMS/ODS replication product
• Experience with Quick-EDD replication product
• Experience in all aspects of IBM i systems operations, systems administration and technical support
• Experience supporting advanced job schedulers (eg. IBM Advanced Job Scheduler)
• Experience in developing, supporting, evaluating and installing systems management tools/utilities/applications (CL, DDS, etc.)
• Accredited in installation and support of IBM Power System Hardware
• Partitioning with HMC/SDMC on POWER systems
• Virtual I/O Server on Power Systems
• Independent Auxiliary Storage Pools (IASP) configuration, implementation, migrating applications to IASP
• Disaster recovery planning and testing
• Knowledge of other system platforms and operating systems
• Technical/infrastructure project planning, implementation and management
• ITIL Service Management
• Experience with SQL