Position Description

Position: CommunityEngagement Manager

Location:Sydney

Date:15 April 2014

Purpose

The purpose of the Community Engagement Manager role is to manage project communication and community engagement. In performing this core function, the manager is responsible for actively identifying and managing issues, building and maintaining key stakeholder relationships and managing communication staffworking within the Stakeholder and Community Relations Team.

Reporting

This role reports jointly to Stakeholder and Community Relations Team Manager and/or Director, Lighthouse Engagement. This role is based within the Stakeholder and Community Relations team. All members of this team will carrying out their responsibilities within client offices primarily in Sydney CBD and surrounding areas.

Key responsibilities

1)Preparing communication materials – including the production and release of public information including notifications, construction updates, presentation material and support materials for events, meetings and face-to-face contact with stakeholders.

2)Managing relationships - including relationships with businesses, residents, commuters, elected representatives, community groups, government authorities, local Councils and all interested stakeholders. Responsibilities also require the role to establish relationships with key influencers and impacted stakeholders.

3)Identifying and managing issues– including all issues relating to direct and indirect project impacts. The role requires early identification of issues so that appropriate strategies can be developed and implemented to ensure that issues are managed and appropriate levels of information are being supplied.

4)Responding to stakeholder enquiries and complaints – including those received during and outside of business hours, via email, phone and face-to-face. This role requires all enquiries and complaints to be responded to and recorded in a specific timeframe.

5)Managing staff – including community engagement officers and assistants in their day to day operation.

6)Staff Leadership – motivate, encourage and develop a strong, ethical and professional team with a focus on delivering effective communication outcomes that benefit project stakeholders and communities.

7)Attending events – including community information sessions, business forums, stakeholder meetings and any other events required as part of effective management of the role.

8)Safety – comply with work health and safety requirements that relate to the workplace including worksite safety responsibilities within a Safety Management System.

9)Strategic advice – develop and manage the implementation of communication strategies that provide a clear and appropriate communication channels for identified stakeholders.

Selection criteria

  • Tertiary qualifications in media, communications, public relations or equivalent experience
  • Proven experience managing project communication, with experience in transport infrastructure an advantage
  • Extensive experience in developing communications plans involving community consultation and engagement
  • Demonstrated experienced in the development and implementation of innovative communication, issues management and stakeholder and community engagement strategies
  • Excellent strategic, analytical and problem solving skills
  • Strong oral and written communication skills