Common xCarrier Vendor Issues with Common Resolutions

10/31/2012

xCarrier Admin tcodes
YSCTROLES / Assign supplier login accounts to SAP Vendor Codes
YSCXCARRIER_UPLOAD / xCarrier Upload Area (admin)
YSCXCARRIER / XCarrier carrier code details.
YSCACCOUNT_UPLOAD / xCarrier Account Upload tcode (admin)
YSCACCOUNT / See the xCarrier Account Info
YSCDIM_UPLOAD / xCarrier Dimension and Weight Standard tcode (admin)
YSCDIM / xCarrier Dimension and Weight Standard details
YSCXCSERNP / XCarrier Serial Number Profile List. Table enters Serial Number Profiles that need xCarrier to force users to enter in the serial number.
YSCRG / Create or update the routing guide for inbound

Vendor Questions

  1. I can’t Log In receive “invalid user name or password” error
  2. Verify if they have a log in using tcode su01d? If No, ask the person for some additional info so we can create a login for them. If yes, continue below.
  3. Review alias field- Does it have their e-mail in there properly? If yes, move to step below, if alias has an LID or something not supposed to be there have security group fix the issue.
  4. Check if the user is marked as “Locked”. If locked, have security unlock AND reset their password
  5. Review Roles – do they have the xCarrier role or some other role?
  6. If all above are clean, request to change the password to security and send the updated password to the user.
  7. “Need password reset”
  8. Verify if the user is ALSO not locked out. If locked out then request that the user have locked removed AND password changed from the security group.
  9. I can’t see the “Ship” Menu, but I can log in.
  10. Verify the roles in su01d. If have HASP only role then will see procurement and only the manifest menu, but NOT the ship. User will need xCarrier role in addition to the already existing role.
  11. If only have VMI role then see all VMI, but nothing to ship. Have security ADD role (not replace) of xCarrier.
  12. If no roles, request to add in the xCarrier role to the user.
  13. I can’t see my “from” address OR I get error “This PO does not belong to you”
  14. This is an YSCTROLES issue. Verify what vendor codes are associated to the user. If none, then need to add it back into YSCTROLES. Easiest way to find the correct vendor code is to ask for a sample PO number. Ifuser needs to be associated to more than one vendor code can always add an X in the final field. This makes that vendor address the DEFAULT FROM address for that user.
  15. Sometimes the PO from vendor number is CORRECT, but the company name or address has changed. The vendor master team will need to fix this.
  1. I can pull up a PO see the delivery address, but no data? (“Squeeze of bottom data issue) example below.
  2. Resolution is to Right click on grid under “Items to be packed” and select Hide Table Column Part No” and to right click on grid under “Handling Units” and select Hide Table Column Dimensions. Logout of the application and back in and Grids under “Items to be Packed and “Handing Units” should resume show all Columns correctly.

  1. Do I still need to call for pick up from the carrier?
  2. Yes, xCarrier may get the label from the carrier, but you still need to call and schedule the pickup.
  3. Receive error when trying to ship of “Carrier Configuration is not available for this plant and storage location”
  4. This means that YSCTACCOUNT (Like DHL account) is not set up for the plant trying to send to OR YSCCARRIERCODES does not have the carrier code for that plant trying to send to. Check these two and if plant code is not in there that is the problem.
  5. Receive error “PO XXXXXXXXX not found”
  6. Verify the PO yourself using ME23N. Valid PO’s have 10 digits. If SAP can’t find the PO, look up the buyer’s name using the Supplier_Master_Contact_List.xlsx. Reply to email and copy the buyer. Ask the buyer to verify the PO number.
  7. Receive error "no lines exist on this PO."
  8. Telling the user that PO exists but there are one of the following problems. Make sure to get the PO # so you can investigate in SAP.
  9. Already have Goods Receipt of entire PO. Check Delivery schedule tab in ME23N to verify has anything to ship. IF there is a Goods Receipt for the entire amount, can’t ship and will get this error message.
  10. Check the confirmations tab, IF there is Goods Receipts PLUS inbound deliveries (confirmation type LA) that equal or greater to the delivery amount then will also get this error. This sometimes means a vendor created a shipment and never cancelled it so it will not allow them to ship now. To resolve, vendor can cancel the old shipment in xCarrier OR we can delete the inbound delivery in the PO. Both will instantly resolve the issue for the vendor.
  11. Receive error “PO Does not have any available line items”
  12. Check on confirmations tab if there are already an inbound delivery for the full amount on the PO. See example below that an inbound delivery already exists so cannot ship.
  13. Confirmation Control Key set is old Key and is causing issues with Delivery schedule. In this case Supplier must ship outside of the system.
  14. The Supplier is trying to bring up a PO in xCarrier that is outside of the Shipping Window in which is 12 days for Domestic Shipments and 17 for International Shipments.

  1. Receive error “xCarrier was unable to process the shipment, please contact administrator”
  1. PO is against one of our vendor codes, but we ship from a different location (This is vendor drop ship)
  2. Vendor user needs to be associated in YSCTROLES to BOTH Vendor codes. One to see the PO, and the other to show the proper “FROM” address in xCarrier.
  3. Receive error “Error in parsing XML Error: Data type error: in element”
  4. Usually a special character in the material or something when shipping. Remove all special characters and try to ship again. Should work. This is coming from the carrier, not xCarrier

  1. I can make the shipment, but nothing prints out.
  2. Go through the browser settings document to make sure they are set. Without Active X and Honeywell.com as trusted sites printing will not work correctly.
  3. Check to see that the ECS Printer Configuration Program is installed and that a PDF file path is listed in the ECS Printer Configuration Setup. If no PDF File Path listed Install/Uninstall Adobe Reader and the ECS Printer Application.

1) Click “Printer Setup” button and download setup file:

2) Run the downloaded setup to install ECS printer

3) After installed successfully, a window will pop-up to let you configure default printer for label / report printer. And click save to save the settings.

  1. I get an Error when I try to consolidate two PO's.
  2. The reason that you get the error is you click “get data” button first before click “+” button.

Please exactly follow below steps:

1) Click “+” button beside PO/Delivery Number first

2) Key in or scan POs in next pop-up windows for the same sender, and click “OK” button to confirm

3) And then clickbutton to retrieve POs’ data

  1. Get error “The index was out of the array” Below example is in German, but same error
  2. This is caused because do not have proper browser settings set up in internet explorer or because a document is trying to be reprinted that for any reason was not Generated/Printed upon initial Shipment.

  1. Get error “Girth of Package 1 exceeds the max for this service/packaging combination”
  2. FedEx doesn’t like the box is 96 cm Long.Just leave the dimension field blank.
  1. Get error (in DOS window) The value cannot be null Name of the parameter: image

It is because the supplier is trying to reprint a document that they did not print the first time.

We have an issue where suppliers think that our “reprint” button is really a “PRINT” button because that is what it is tagged as.

This error is saying that the image (ASN, Carrier, Commercial Invoice) is not there to reprint.

The supplier needs to be told that that dropdown is for REPRINTS only.

The supplier then needs to go into print setup and select all the documents that they need to print and click save.

Then they need to use the SHIP button to produce the documents and the drop down for reprints ONLY.

  1. User not able to Print the ASN Labels and has Proxy setup as Identified by going to Internet Explorer and clicking on Tools/Internet Options /Connections tab and click on the “LAN Settings” Button.

If Proxy server exists a text file needs to be created to include the Server name & Port # listed in the LAN Settings. Save the file to the C:\Shipping\ECS folder