Westmont Public Library

428 North Cass Avenue, Westmont, Illinois 60559

Phone:630.969.5625 Fax: 630.969.6490

Public Service Assistant Librarian

This position is responsible for providing front-line library service to the public. Some evenings and weekends required.

Reports to the Assistant Director.

Primary Responsibilities:

  • Answers reference and readers advisory questions for all ages.
  • Evaluates and selects materials for collection development in assigned areas.
  • Prepares bibliographies, displays, and other library aids.
  • Assists with development & marketing of services and programs for high school students.
  • Trains the Public in the use of technology utilized by library.
  • Refers in-depth reference and research questions to the Reference Librarian
  • Provides and models excellent customer service.
  • Refers patrons' requests to appropriate GOTO person.
  • Resolves patron concerns at the Public Service Desks and refers unresolved issues to manager.
  • Serves as the Person-in-Charge (full-time positions only).
  • Maintains all relevant records and statistics.
  • Prepares requested reports and presentations.
  • Other related duties as assigned.

Secondary Responsibilities:

  • Maintains collection displays.
  • Assists Patrons in the Public Services Areas, activities include:
  • Performs opening and closing procedures.
  • Answers telephones and redirects as needed.
  • Circulates library materials.
  • Places holds on SWAN items.
  • Collects fines and fees.
  • Answers directional questions.
  • Registers patrons.
  • Assists patrons in use of copiers and computers; troubleshoots as necessary.

Performance expectations:

  • Demonstrates commitment to Public Library Service.
  • Fosters and maintains high standards of public service and professional ethics.
  • Maintains familiarity with library policies and procedures and can make decisions accordingly.
  • Maintains necessary skills; attends relevant workshops and classes.
  • Attends staff meetings and other relevant meetings.
  • Keeps all library material in good order and maintains the physical appearance of public areas.
  • Ensures public safety.

Qualifications:

  • BA or equivalent. Previous reference experience or LTA certificate preferred.
  • 1 full year of work experience in a customer driven environment with excellent customer service attitude.
  • Avid reader with the ability to book talk.
  • Computer knowledge sufficient to perform required duties; including word processing, spreadsheet, database and online searching skills.
  • Keyboarding skills necessary to complete tasks quickly and accurately.
  • Effective communication skills, using oral and written English.
  • Ability to work and communicate effectively with the public and staff.
  • Skilled at engaging strangers in conversation regarding their information needs, reading tastes and other library related requests.
  • Minimal physical effort is required to perform most duties. The employee is frequently required to stand, walk/move, sit, speak, hear, and use hands to operate equipment. Vision requirements include the ability to read routine documents and use a computer.
  • Ability to set priorities, make independent decisions, and exercise discretion and common sense.
  • Criminal background check required.