Cobb County School District
Classified Performance Evaluation – Customer Care Center Analyst (FSO)
Refer to the Classified Performance Evaluation Instructions for guidance on completion of this form.
I. IDENTIFICATION
Name Employee ID Location
School Year Evaluator
II. PRIMARY RESPONSIBILITIES
III. PERFORMANCE CATEGORY and OVERALL ANNUAL RATINGS – Assign a rating for each descriptor within a performance category and for the overall category rating; overall ratings are determined by quantity of meets expectations earned for the descriptors within the category
MEETS EXPECTATIONS (ME): Consistently accomplishes assigned tasks and demonstrates specific competencies needed for the responsibilities at or
above the expectations of the supervisor.
NEEDS IMPROVEMENT (NI): Inconsistently accomplishes assigned tasks or fails to demonstrate specific competency for the responsibility.
NON-APPLICABLE (NA): Not applicable to the position’s responsibilities for this employee; NA counts as an ME.
UNSATISFACTORY: Consistently fails to accomplish assigned tasks and/or fails to demonstrate specific competency for the responsibility.
IV. PERFORMANCE CATEGORIES Place a check by the assigned descriptor rating. PERFORMANCE RATINGS
Job Competencies (6 of 8 ME Required for ME Overall).
1. Performs job duties to support student achievement (see Job Description)* ME NI
2. Communicates effectively in written and oral form with schools, peers and supervisors ME NI NA
3. Receives, logs, monitors, and processes support tickets in help desk application ME NI NA
4. Follows necessary procedure to perform device, software and/or network support ME NI NA
5. Provides limited one-on-one training/support for end users ME NI NA
6. Provides requested information in a timely and accurate manner ME NI NA
7. Keeps appropriate and accurate records as directed ME NI NA
8. Handles confidential/sensitive information appropriately ME NI NA
*A “Meets Expectations” is required for Descriptor #1 in order to receive an overall rating of “Meets Expectations” in Job Competencies.
OVERALL CATEGORY RATING (Check One) ME NI
Workplace Qualities (4 of 6 ME Required for ME Overall )
1. Demonstrates prompt and regular attendance; adheres to attendance reporting procedures ME NI NA
2. Self-motivated; demonstrates personal initiative ME NI NA
3. Maintains composure in stressful situations ME NI NA
4. Completes assigned tasks with accuracy and in a timely manner ME NI NA
5. Maintains clean, safe, and orderly environments (work areas in school) ME NI NA
6. Dresses professionally in accordance with CCSD and department policies and procedures ME NI NA
OVERALL CATEGORY RATING (Check One) ME NI
Human Relations (4 of 6 ME Required for ME Overall)
1. Uses appropriate language and tone when speaking to school staff, peers, and administrators ME NI NA
2. Responds to and implements supervisor’s instructions in a cooperative manner ME NI NA
3. Interacts with public/customers in a courteous and tactful manner ME NI NA
4. Fosters teamwork and contributes to a positive CCSD image and employee morale ME NI NA
5. Maintains positive and appropriate relationship with students, school staff, and peers ME NI NA
6. Demonstrates professional behavior within peer group ME NI NA
OVERALL CATEGORY RATING – (Check One) ME NI
V. OVERALL ANNUAL RATING (Check One)
MEETS EXPECTATIONS NEEDS IMPROVEMENT UNSATISFACTORY
MEETS EXPECTATIONS = ME in all 3 Overall Ratings NEEDS IMPROVEMENT = NI in 1 Overall Rating UNSATISFACTORY = NI in 2 or 3 Overall Ratings
VI. SIGNATURES AND COMMENTS
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Signature of Employee Date Position
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Signature of Evaluator Date Position
Comments:
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Signature of Reviewer Date Position
Created