CLUSTERBusiness and Marketing

COURSEBusiness Computer Applications II

WVEIS CODEBM1413

ONET (Tasks)

Course Description:

The Skill Sets in this course are representative of the basic knowledge included in a Career and Technical Education/Business and Marketing concentration. Incorporated into this course are elements of advanced computer applications knowledge and skills necessary for a career in the business and marketing field. This course is recommended as an Elective in the Microsoft Computer Applications (MCAS) and Information Management concentrations.

SKILL SETS

Administrative Tasks

Computers and Electronics

Business Computer Applications IIWVEIS 1413

Skill Set / Administrative Tasks
Knowledge Objectives
1413.1 / Students will demonstrate knowledge of
  • administrative and clerical procedures and systems.
  • word processing.
  • managing files and records.
  • designing forms.
  • other office procedures and terminology.

Performance Objectives
1413.2
1413.3
1413.4
1413.5
1413.6
1413.7
1413.8
1413.9
1413.10
1413.11
1413.12
1413.13
1413.14
1413.15 / Students will
  • answer telephones, screen or forward calls, provide information, take messages or schedule appointments.
  • greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
  • answer questions about records or files.
  • perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to pay records, invoices, balance sheets or other documents.
  • communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
  • complete forms in accordance with company procedures.
  • compute, record and proofread data and other information, such as records or reports.
  • conduct research, compile data and prepare papers for consideration and preparation by executives, committees and boards of directors.
  • read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution.
  • perform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
  • collect and disburse funds from cash accounts and keep records of collections and disbursements.
  • compile, transcribe and distribute minutes of meetings.
  • process and prepare documents, such as business or government forms and expense reports.
  • analyze data to determine answers to questions from customers or members of the public.

Skill Set / Computers and Electronics
Knowledge Objectives
1413.16 / Students will demonstrate knowledge of
  • electronic equipment.
  • computer hardware and software, including applications.

Performance Objectives
1413.17
1413.18
1413.19
1413.20
1413.21
1413.22
1413.23
1413.24
1413.25
1413.26
1413.27
1413.28
1413.29
1413.30
1413.31
1413.32 / Students will
  • read source documents such as canceled checks, sales reports or bills and enter data in specific data fields, using keyboards or scanner.
  • prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software.
  • employ spreadsheet features such as advanced formatting, sorting, filtering and mathematical and logical operations.
  • update records, design queries, generate reports and work with forms using database software.
  • access, navigate and use on-line services.
  • employ advanced word processing features to format documents, insert graphics, create tables, sort data, use templates, create watermarks, create macros, etc.
  • transfer text, images and data between integrated software programs.
  • create advanced word processing documents such as reports, mail merge, wizards, newsletters, etc.
  • prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices and service complaints.
  • monitor the system for equipment failure or errors in performance.
  • respond to program error messages by finding and correcting problems or terminating the program.
  • compile data from records to prepare periodic reports.
  • keep records of materials filed or removed, using logbooks or computers.
  • set up and maintain paper and electronic filing systems for records, correspondence and other material.
  • record information such as computer operating time, problems that occurred and actions taken.
  • file and store completed documents on computer hard drive or an external storage device and/or maintain a computer filing system to store, retrieve, update and delete documents.

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