Fujitsu’s Cloud Consulting Approach [October 2011]
Fujitsu’s Cloud Consulting ApproachFujitsu has developed an engagement model designed to provide advice, guidance and support to clients throughout their journey to the Cloud. Fujitsu explores cloud options with the client and advice on the best way forward. A comprehensive portfolio of assessment services and tools are available for detailed analysis how to optimize the IT environment of our clients. This can result in optimizing the existing IT infrastructure, in building cloud enabled IT infrastructures, in adopting cloud services from cloud service providers or a combination of these options.
With regards to Cloud the portfolio includes a set of “cloud lenses” which help focus on specific aspects of cloud – business innovation, customer experience, operational impact, technology, security and trust, compliance and risk. The lenses help to isolate and examine parts of the cloud solution. For example, the “business innovation” lens helps examine cloud business opportunities with senior executives in a workshop without being distracted by technology.
The image above represents our cloud consulting framework and demonstrates the Fujitsu capabilities in the cloud consulting area. Together with our clients we will select the appropriate services to meet their requirements. The focus is on achieving the strategic objectives of our clients.
Our Approach - Cloud Customer Journey
The Cloud Customer Journey (CCJ) is Fujitsu’s framework for Cloud transformation. The journey is designed to provide support to client organizations in every step of their organizational transformation whether through a pure Cloud solution or as part of a mix of traditional and Cloud services.
- We Explore and Advise the customer on the plan for action
- We Assess customer existing business landscape
- We Enact with our global cloud capability and services
- We Manage the cloud service on clients behalf so that they can consume core cloud services and are able to realize the benefits from cloud.
The Explore and Advise is the first phase of the Fujitsu’s Cloud Customer Journey framework. The Advise phase defines the high level cloud strategy and helps executives make an informed business decision about the move to cloud or improvement to existing cloud services. We identify with customer the business benefits that can be achieved by moving to the cloud service model rather than the traditional IT delivery.
The Assess phase checks the feasibility of the proposed way forward from the perspectives of business, process, people and technology. The case for transition to cloud is strengthened during this phase by detailed analysis of the services within scope. At this stage and throughout the journey the process, IT services and people elements of the organisation are also assessed to avoid becoming too technology focused.
The Enact phase is when the actual transition from tradition IT delivery to cloud services takes place. This could range from switching applications to cloud services to delivering a major business transformation programme exploiting cloud. The scope of the change is determined by the cloud strategy and the case for investment in cloud developed during the Advise and Assess phases of the Fujitsu Cloud Customer Journey.
The Manage phase is where the cloud services are managed as a service. The organisation realises the strategic, economical and operational benefits of cloud services during this phase. The benefits are tracked against the business case and/or IT service design as they are accrued to show return on investment in cloud. This completes the cycle when the strategy developed during the Executive Workshop is implemented and shown to deliver the desired business benefits.