Cloud Panel Service Evaluation Scenarios

Cloud Panel – Service Evaluation Scenarios

August 2014

Service Evaluation Scenarios

The scenarios below are provided as a sample of how Finance may approach the evaluation of a particular service offered by a tenderer:
IaaS – Compute

Tenderers to provide best pricing for the below scenario:

Provisioning of virtual machines for 18 months

location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models: / Private Cloud
IRAP assessed/Agency accredited at security classification: / Unclassified DLM systems
CPU: / 4xvCPU
Memory: / 16GB vRAM
Storage: / 160 GB
Service Hours: / 24 x 7 x 365
Service Availability per month: / >= 99.99%
Scheduled Outage hours per month: / <10
Help Desk Support Hours: / 24 x 7 x 365
Provisioning Lead Times: / Within 1 month
Decommissioning Timeframe: / Within 1 month
Assumptions and qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer

IaaS – Storage

Tenderers to provide best pricing for the below scenario:

1TB of Private Cloud storage of Protected data
The data is to be backed up and retainedfor up to 7 years
The Agency is not concerned about the storage media or storage array
Please provide pricing for 18 months term

Amount of data: / 1TB
location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models / Private Cloud
IRAP assessed/Agency accredited at security classification: / Protected
Service Availability per month: / 99.99%
Scheduled Outage hours per month: / <5
Archiving requirement: / 7 years (archived data to be returned to Agency at the end of contract term)
Assumptions and qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer

PaaS – Webhosting

Tenderers to provide best pricing for the below scenario:

Hosting of a medium size static website with the following specification for 18 months

Pages: / ~3,000
Pageviews: / ~260,000 per month
Size of database: / 100Mb
Disk space used (not including database): / 20GB
Percentage of traffic from ‘authenticated users’: / 0.1%
Location: / Not specified
Deployment Models : / Public cloud
IRAP assessed/Agency accredited at security classification: / None
Protocol supported : / SSL
Web Server: / Apache
Number of hosted sites: / 1
Bandwidth per month: / 40GB
Service Hours: / 24 x 7 x 365
Service Availability per month: / >= 99%
Scheduled Outage hours per month: / <10
Provisioning Lead Times: / Within 1 week
Decommissioning Timeframe: / Within 1 week
Assumptions and qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer

PaaS – Application Deployment

Tenderers to provide best pricing for the below scenario:

Hosted application deployment including setup, ongoing maintenance and technical support

The service should be available 24/7 on business days

Estimated data traffic: 5GB per month

Please provide pricing for 18 months term

location of Agency data hosted as part of the tenderer's cloud offering: / Not restricted
Deployment Models: / Public Cloud
IRAP assessed/Agency accredited at security classification: / None
Service Hours: / 24 hours Business Days only
Service Availability per month: / >= 99.99%
Scheduled Outage hours per month: / <15
Help Desk Support Hours: / 24 x 7 x 365
Service Reporting Options: / Real time usage and status
Provisioning Lead Times: / Within 1 week
Decommissioning Timeframe: / Within 1 week
Assumptions and qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer

SaaS –Customer Relationship Management(CRM)

Tenderers to provide best pricing for the below scenario:

Medium size Agency with about 1200 employees
Estimated 50 employees will need full access to the system (ie Super user/Full administrator)
The system may need to be accessed by 200 employees as normal users
May need some assistance to develop Enterprise Application Integration applications
May need some assistance with data migration to the new system
May need some assistance on training and development of training material for the system
The Agency has all the required business processes developed and fully documented
The Agency has all the required enterprise architecture and system analysis developed and fully documented
Please provide the best price if this Agency would like to use your CRM solution for 18 months term

Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of CRM that your solution covers.

location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models: / Private Cloud
IRAP assessed/Agency accredited at security classification: / Unclassified DLM systems
System integration: / Email integration
Service Hours: / 24 hours Business Days only
Service Availability per month: / 99.9%
Schedule Outage hours per month: / <15
Backup and Restore: / full backup once per week and incremental backups on other week days
Archiving requirement: / Seven years
Help Desk Support Hours: / 24 hours Business Days only
Provisioning Lead Times: / Within 3 months (including design, setup and migration)
Assumptions and qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer
Component of CRM / To be provided by tenderer

SaaS – ITService Management (ITSM)

Tenderers to provide best pricing for the below scenario:

Agency with about 500 employees
May need some assistance on training and development of training material for the system
May need some assistance with data migration to the new system
The Agency has all the required business processes developed and fully documented
Please provide the best price if this Agency would like to use your ITSM solution for 18 months

location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models: / Private Cloud
IRAP assessed/Agency accredited at security classification: / Unclassified DLM systems
Standards and accreditations that the service has obtained: / ISO/IEC 20000
Service Hours: / 24 x 7 x 365
Service Availability per month: / >= 99.9%
Schedule Outage hours per month: / <15
Backup and Restore: / full backup once per week and incremental backups on other week days
Archiving requirement: / 7 years
Help Desk Support Hours: / 24 hours Business Days only
Provisioning Lead Times (eg. one day, one week) / Within 3 months (including design, setup and migration)
Assumptions and Qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer
Component of ITSM / To be provided by tenderer

SaaS – Productivity Solutions

Tenderers to provide best pricing for the below scenario:

Agency with about 1200 employees
May need some assistance on training and development of training material for the system
The Agency has all the required business processes developed and fully documented
Please provide the best price if this Agency would like to use your Productivity solution for 18 months

location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models: / Unclassified DLM systems
IRAP assessed/Agency accredited at security classification: / Protected
Service Hours: / 24 hours Business Days only
Service Availability per month: / 99.9%
Schedule Outage hours per month: / <15
Backup and Restore: / full backup once per week and incremental backups on other week days
Archiving requirement: / 7 years
Help Desk Support Hours: / 24 hours Business Days only
Provisioning Lead Times: / Within 1 week
Decommissioning Timeframe: / Within 1 week
Assumptions and Qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer
Component of Productivity Solutions / To be provided by tenderer

SaaS – Enterprise Resource Planning (ERP)

Tenderers to provide best pricing for the below scenario:

Agency with about 1200 employees
Estimated 50 employees will need full access to the system (i.e. Super user/Full administrator)
Estimated the system may need to be accessed by 1000 employees as normal users
May need some assistance with data migration to the new system
The Agency has all the required business processes developed and fully documented
Data security level: up to DLM: sensitive
Please provide the best price if this Agency would like to use your ERP solution

location of Agency data hosted as part of the tenderer's cloud offering: / Australia
Deployment Models: / Private cloud
IRAP assessed/Agency accredited at security classification: / Unclassified DLM systems
Service Hours: / 24 x 7 x 365
Service Availability per month: / >= 99.9%
Scheduled Outage hours per month: / <15
Backup and Restore: / full backup once per week and incremental backups on other week days
Archiving requirement: / 7 years
Help Desk Support Hours: / 24 x 7 x 365
Provisioning Lead Times: / Within 3 months (including setup and migration)
Decommissioning Timeframe: / Within 3 months (including decommission and migration)
Assumptions and Qualifications:
-Tenderers to provide all assumptions that affects the pricing
-Tenderers to provide all qualifications or limitations on the proposed solution
-400 words limit
-Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution: / To be provided by tenderer
Tenderer’sbest pricing (Including all setup, onboarding and offboarding costs): / To be provided by tenderer
Component of ERP / To be provided by tenderer

Discussion Paper – Service Evaluation Scenarios | 1