Job Description

Client Services Advisor

Reports to / Team Leader
Responsible for / NA
Location / Bishop Auckland
Salary / £15,000 - £17,000 p,a + Bonus
Working Hours / 9am – 5pm Monday Thurs and Friday 11 – 7 Tues and Wed

The Role

This role requires you


This Client Services Advisor position you will facilitate advanced learner qualification access for learners nationally. The successful candidate must articulate, understanding, patient and forward thinking
To be considered for the role of Client Services Advisor role:

You’ll need these important qualities:

·  Tenacious and resilient

·  Self-motivated and positive thinking

·  Proactive and versatile to work within a team or individually

·  Passion for the career development of aspiring apprentices to improve their skill set

·  Patient, organised and able to think outside of the box

It is essential that you have an excellent telephone manner, good work ethics and be eager to achieve

We offer a full induction and training package to our new staff so you very quickly feel part of the team.

As an essential car user, you must hold a full UK driving licence, be a confident and able driver, have access to your own vehicle and have the right to live and work in the UK.

Key Responsibilities and Duties:

·  Following up on enquiries from Marketing

·  Marketing new qualifications to potential learners

·  Attend recruitment and career enhancement days

·  Promoting all available products via telephone, email and face to face

·  Promoting new products to new and existing Learners

·  Manage any queries from learners and support them

·  Keeping other departments updated of learners application

·  Manage and keep up to date your own CRM system

Conduct your role in line with the company values and expected behaviours.

Implement and comply with the Safeguarding and Health and Safety Policies

Ensure the maintenance of confidentially and professionalism at all time.

Promote equal opportunities and recognition of diversity throughout the company.

Person Specification
Career Enhancement Advisor
Key / Skill/Quality / Essential / Desirable / Method of Assessment
App Form / Interview / Presentation/
Task
What educational background is required? / w  Ideally Level 2 or above / ü  / ü 
What professional qualifications are required? / w  IAG qualification / ü  / ü 
Is previous job experience necessary? / w  Ideally Customer Service or Telesales / P / ü  / ü 
Does the job require specialist knowledge or skills? / w  NA / ü  / ü 
ü 
ü  / ü  / ü 
What personal qualities are required? / ·  Self-motivated
·  Resilient
·  Patient and understanding
·  Excellent Telephone Manner / P
P
P
P / ü  / ü 
Are there any unusual job requirements?
(E.g. evening/weekend duties, Governor liaison). / w  NA / ü 

The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The jobholder will be expected to conduct any reasonable activities according to the business needs at that time. These will be subject to periodic review and may be amended to meet the changing needs of the business. The job holder will be expected to participate in this process and the company would aim to reach agreement to changes