JOB DESCRIPTION
Position title: /Client Coordinator
Responsible to: / Social Support Team LeaderAward Classification: / SCHADS Level 3 pay point 4
Incumbent:
Formal Qualifications Required
Formal Qualifications Desired / Tertiary qualifications in Communityor Social Services or equivalent and/or relevant industry experience
Current NSW Drivers Licence.
First Aid Certificate
Vocational or tertiary qualifications in Community or Social Services or equivalent and/or relevant industry experience
Essential Knowledge and Competencies Required / Has a comprehensive understanding of and personal commitment to the Objectives of Hunters Hill Ryde Community Services (HHRCS), with a personal commitment to providing quality person centred client services.
Has a comprehensive knowledge of the full range of services and competencies in the coordination of programs within a Community Services environment.
Demonstrated understanding and a capacity to undertake person centred, goal directed, and strength based assessment.
An understanding of the protocols around entry into the Australian aged and disability care systems.
Demonstrated competence in: person centred approach, liaising with coordinators, time management, administrative and organisational skills, maintaining computerised client information systems, EEO and WH&S.
Experience working with a flexible, multi-skilled team
Excellent interpersonal, communication (verbal, written and computer), problem solving, decision making and customer service skills.
Ability to motivate and organise self and others.
Knowledge and Competencies Desired / Demonstrated knowledge of the Community Services industry including consultation processes, funding and policy protocols, accreditation and industrial legislation.
POSITION OBJECTIVES
The Client Coordinator will be responsible for:
Working with the HHRCS team to provide a comprehensive range of integrated quality and sustainable services that promote independence and are responsive to the needs and preferences of our clients and their carers
Providing an intake and service level needs assessment for clients referred to HHRCS.
Determining the appropriate course of action in conjunction with the client and/ or referring party.
Designing an individually tailored support plan in consultation with the client and/ or their representative.
Completing appropriate organisational tools within the required timeframes.
KEY ACCOUNTABILITIES
Client Management
Respond to all HHRCS client enquiries and referrals in accordance with HHRCS policies and procedures.
Respond and facilitate intra-agency referrals.
Conduct initial assessment of clients using the person centred approach and ensure that services offered are responsive to client goals and needs.
Refer clients to the required service; liaise with the coordinator to ensure the client receives a smooth transition to their required service.
Conduct client reviews as required or annually in conjunction with the coordinators.
Ensure client documentation, records and statistical data for accountability to management and funding bodies is maintained by the accurate and timely input of data.
Continuous Quality Improvement
Be pro-active in designing and implementing innovative solutions to identified needs, to ensure quality service standards are enhanced and upheld.
Assist in development and ongoing review of referral and assessment processes, procedures and tools.
Identify service gaps, unmet needs and areas for continuous improvement and refer to Team Leader.
Actively promote Work, Health, Safety and Rehabilitation policies, practices and procedures
Participate in HHRCS’s Risk Management Framework by identifying, analyzing, evaluating and treating risks relating to your duties.
WORK PERFORMANCE APPRAISAL
Regularly throughout the six month qualifying period and then annually from date of appointment.
SIGNIFICANT INTERNAL/EXTERNAL INTERACTIONS
Significant Interaction / ReasonSocial Support Team Leader / Advice, support and assistance
HHRCS staff (both paid and unpaid) / Direction, advice, support and assistance
Clients and their families / Advice, support and assistance
Community Services Organisations / Networking, referrals, liaison
Key Working Relationships
External: Clients Other service providers Community
Internal:Social Support Team Leader HHRCS Coordinators Volunteers and students HHRCS Coordinators
Signatures
Client and Volunteer Coordinator: / Date:General Manager: / Date:
Last Reviewed: / Date:
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