Classroom Suite Network and Network with Web Licensing
Version 4.1 FAQ
General Questions
1.What are the benefits of Classroom Suite Network version 4.1?
2.What are the benefits of Classroom Suite Network with Web Licensing version 4.1?
3.How does the Take Home CD work?
4.Can existing Classroom Suite Network customers upgrade their software to version 4.1?
5.Is there a trial version of Classroom Suite Network?
6.What are the system requirements?
7.Where can I find more Classroom Suite Network Product Information?
8.What will I receive when I purchase Classroom Suite Network?
9.What will I receive when I purchase Classroom Suite Network with Web Licensing?
10.Will Macintosh users be able to use Classroom Suite with Web Licensing?
11.How do Classroom Suite Network customers activate their user licenses?
12.How do Classroom Suite Network with Web Licensing customers activate their user licenses?
13.Will Classroom Suite standalone work with the network version?
Network Administrator Questions
14.Will Classroom Suite Network run on a system locked down with security software?
15.Does the network version allow students to save work to their own network folders?
16.Does the network version run any processes on the server?
17.Can you use the network version on mixed clients?
18.Will the network version run on a wireless network?
19.Is Classroom Suite Network slow on wireless?
20.What features are in place to minimize impact on network traffic?
21.Will Classroom Suite Network work on a WAN?
22.Can Classroom Suite Network be used with imaging software?
23.Can Windows clients use UNC paths to connect to the Classroom Suite Network server share, or is mapping to a drive letter required?
24.Will Classroom Suite Network work when Macintosh clients are connected to a Windows server with SMB?
25.How does Classroom Suite Network with Web Licensing get installed and activated?
General Questions
1.What are the benefits of Classroom Suite Network version 4.1?
In addition to all the amazing new activity templates and the improved ease of use, the network version provides these great benefits:
- Install it on as many computers as you wish:
The network version tracks concurrent license usage. This means you may install it on as many clients as you wish and it will automatically prevent you from exceeding your license limits.
- Export data automatically:
Activity data can be saved automatically for importing into a district database.
- Import district rosters:
Easily import lists of students, teachers and classes to make setting up classes a breeze.
- Publish activities across your district:
You can share activities easily across your district by publishing them simultaneously to multiple servers in your school district.
2.What are the benefits of Classroom Suite Network with Web Licensing version 4.1?
In addition to the benefits listed above, the Web Licensing version makes it easier to manage licenses across multiple servers. Since all concurrent licenses are tracked over the web, the customer never has to reallocate licenses from one server to another. Also, Take Home copies of Classroom Suite are available with the Web Licensing version for teachers and students to use at home. The Take Home CD is a standalone version of Classroom Suite that borrows a license from the school’s web licenses.
3.How does the Take Home CD work?
The network administrator will create a login user account for the Take Home user on the web license server. They will then make a copy of the Take Home CD (or copy the installer from the CD to a USB flash drive) and give it to the Take Home user along with the login info. The user will then install the product at home and enter their login information.When the Take Home version is running, it borrows a license from the school’s web licenses. Because it is a standalone version, it will not be able to access class lists, assignments or reports from the network version. An active internet connection is required to use the Take Home CDs
4.Can existing Classroom Suite Network customers upgrade their software to version 4.1?
Yes. Customers can install version 4.1 over older versions without losing their Classes, teachers, students, reports, or activities. Network administrators do not need to re-activate their license keys.The Network Install Guide contains easy to follow upgrading instructions.
5.Is there a trial version of Classroom Suite Network?
Yes, every installation of the Classroom Suite Network and Classroom Suite Network with Web Licensing begins as a 30-day trial, which can be used by up to 99 concurrent users. If the installed software is not activated it will cease to function at the end of the 30-day trial period. To send a customer a trial version, submit a gift form to customer service. Customer service will send the customer the Network product, but will not activate it, and the program will cease to function after 30 days.
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6.What are the System Requirements?
Classroom Suite Network operates only on a Local Area Network (LAN) with a minimum connection speed of 10Mbps.
Server:
Windows Server 2000 or 2003
Minimum RAM: 256 MB
Minimum HD Space: 1 GB
Minimum Processor: Pentium II 300 MHz
Mac OS X Server 10.2 – 10.5
Minimum RAM: 256 MB
Minimum HD Space: 1 GB
Minimum Computer: G3 333 MHz
Netware 6.5 with Native File Access for Macintosh and/or Windows clients
Client:
Windows 2000, XP, Vista
Minimum RAM: Windows 2000 and XP - 128 MB; Windows Vista – 1 GB
Minimum HD Space: 220 GB
Minimum Processor: Pentium II 300 MHz
Mac OS 10.2 – 10.5
Minimum RAM: OS 10.2 and 10.3 - 128 MB; OS 10.4 and 10.5 – 256 MB
Minimum HD Space: 220 GB
Minimum Computer: G3 333 MHz
7.Where can I find more Classroom Suite Network product information?
The following areas of the product provide more information on Classroom Suite Network:
- The Online Help system, accessible from the Help menu and from Help buttons throughout the software.
- The QuickStart Guide and Network install Guide, which is included with the product package.
- PDF versions of the guides are available on the product CDs and installed with the software.
8.What will I receive when I purchaseClassroom Suite Network?
The following is in the packaging:
- Classroom Suite Network Windows CD
- Classroom Suite Network Macintosh CD
- High Quality Voices CD for Windows clients
- QuickStart guide
- Network Install Guide
9.What will I receive when I purchaseClassroom Suite Network with Web Licensing?
The following is in the packaging:
- Classroom Suite Network with Web Licensing Windows CD
- Classroom Suite Network With Web Licensing Macintosh CD
- Take Home Windows CD
- Take Home Macintosh CD
- High Quality Voices CD for Windows clients
- QuickStart guide
- Network with Web Licensing Install Guide
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10.Will Macintosh users be able to use Classroom Suite with Web Licensing?
Yes, however they must have one Windows computer in order to install the Web License Administrator which is used to create the user account on the license server.
11.How do Classroom Suite Networkcustomers activate their user licenses?
At the end of the server installation process, an activation request email form is generated. The customer fills in the form and emails it to technical support. Technical support will then email an activation key for the specified number of users back to the customer within 3 business days. The customer then enters this key in the Suite Key Activator program on the server. This process must be done for each server.
12.How do Classroom Suite Network with Web Licensing customers activate their user licenses?
The customer uses a Web License Administrator app to create licensed users for their site on the Web License server. Then, at the end of the server installation process, they enter their site name and the user information they created.
13.WillClassroom Suite standalone work with the Network version?
Yes,the standalone version can be installed on the same computer as the Network client.
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Network Administrator Questions
14.Will Classroom Suite Network run on a system locked down with security software?
Yes, as long as the Network Administrator follows the installation instructions. The Network Install Guide has step by step instructions for setting up the network shares and specifies what permissions are necessary for Classroom Suite Network to run properly.
15.Does the network version allow students to save work to their own network folders?
Yes, each student’s My Work folder can be relocated to an individual folder on the network.
16.Does the network version run any processes on the server?
No, the executables run on the client machines. User data, templates, assignments and other files are stored on the server.
17.Can you use the network version on mixed clients?
Yes, you can freely mix Windows and Macintosh clients on any supported server.
18.Will the network version run on a wireless network?
Yes.
19.Is Classroom Suite Network slow on wireless?
Wireless network are known to be slow, particularly when many users are accessing files from a server at the same time. Classroom Suite is not immune to this, but it does have features that help to minimize the issue, especially compared to other multimedia products.
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20.What features are in place to minimize impact on network traffic?
Classroom Suite Network automatically caches files on the client workstation the first time they are opened. Subsequently the file is opened from the client. The number of days files are held in the cache can be controlled by the administrator. Additionally, templates and assets can be pre-cached on the client computer.If you do this on the first client and then image the client, all the clients will have the activities and assets precached, and your network traffic will be minimized. This is particularly useful if you already have a lot of activities on your server that you want to push to clients.
21.Will Classroom Suite Network work on a WAN?
Yes, however there are some considerations to keep in mind when implementing on a WAN. If installing on a single server that will serve out to multiple school sites, it is recommended that a separate share is created on the server for each site. The purpose is to keep class, teacher and student lists manageable for each school.
22.Can Classroom Suite Network be used with imaging software?
Yes, the client software can be installed to a disk image, which can then be written to multiple workstations.
23.Can Windows clients use UNC paths to connect to the Classroom Suite Network server share, or is mapping to a drive letter required?
You can use UNC paths to connect the client to the server.
24.Will Classroom Suite Network work when Macintosh clients are connected to a Windows server with SMB?
No, you must mount the network share using AFP.
25.How does Classroom Suite Network with Web Licensing get installed and activated?
First, as part of your PO, you must provide CLT with a site name, email address and username for the primary network contact. Customer service will then set up an account with the correct number of licenses and email a temporary password to the network contact. The network contact will then login with the password to activate the product and then proceed with installing the server and client applications.
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David RobertshawPage 11/2/2019