DOCUMENTATION & PROCESS FOR THEFT CLAIMS & PHYSICAL DAMAGE CLAIMS THROUGH EDELWEISS INSURANCE BROKERS FOR PURCHASES AFTER 5TH FEBRUARY 2015.
CLAIM INTIMATION:
Claim intimation to be done within 48 hours by logging in to Edelweiss portal through link 203.17.194.17:2070/SangeethaIntimateClaim.aspx by entering the IMEI number and Invoice Number.
For any claims(Theft/Physical damage/Liquid damage)customers MUST & SHOULD upload all the relevant documentsin the portal mentioned abovefor further process.
Or send an Email to: or intimation for all further process (Only if Portal not working).
After intimation and uploading of documents customer has to wait for a verification & approval / confirmation from the Edelweiss team and then send all the original documents by regd post or courier to Edelweiss Mumbai office (address mentioned below).
THEFT CLAIMS: DOCUMENTATION
01.Claim form (with complete information and explain theft in detail, signature, date and place mentioned)
02.Copy of written complaint submitted to Police station
03.Theft DeclarationForm(Letter of Indemnity)
04.Police Acknowledgement stating theft with CSR No.(Complaint should be filed within 24 hours of theft)
05.Sim Blocking Proof(within 24 hours)
06.Discharge Voucher(To be signed by Customer)
07.Specimen Signature ID Proof ( DL/PAN Card/Passport/Attestation of signature by Bank Manager)
08.Original Invoice
09.If Sim is registered other than insured (Father/mother/husband/wife), then customers should submit ID proof of the Sim owner along with relationship establishing document as proof (Marriage Certificate, Ration Card etc).
PHYSICAL DAMAGE:DOCUMENTATION
01.Claim Form (with complete information, details of how damaged is caused, signature, date and place mentioned)
02.Repair Estimate
03.Original Invoice
04.Specimen Signature ID Proof ( DL/PAN Card/Passport/Attestation of signature by Bank Manager)
05.Photograph of damaged handset with IMEI number
06.Cancelled Cheque with name of customer/copy of pass book 1st page/ copy of bank statement
07.Discharge Voucher
After Approval from Insurance Company: customer has to get the handset repaired and courier the original repair billto Edelweiss office for processing reimbursement.
Please do not advise customers to contact National Insurance directly, process has to be only through Edelweiss.
POSTAL ADDRESS FOR COURIERING CLAIM DOCUMENTS:
Edelweiss Insurance Brokers Ltd.,
Ref : Sangeetha Mobiles
Unit No. 102, 10th Floor, Sakhar Bhavan
230 – Nariman Point
Mumbai 400 021.
Ph : 022 6624 2662/ 022 42639602
IMP NOTE: ADVICE CUSTOMERS TO COMPLETE THE CLAIM FORMS CLEARLY WITH DETAILED INFORMATION OF THEFT/DAMAGE AS REQUIRED BY INSURANCE COMPANY, ANY INCOMPLETE INFORMATION WILL NOT BE CONSIDERED TO PROCESS CLAIMS.
SIGNATURES ON DISCHARGE VOUCHER: TWO SIGNATURES ARE MUST.
INSURANCE WILL NOT BE PROCESSED IF THE CLAIMANT/CUSTOMER IS BELOW 18 YEARS.
PLEASE ADVISE CUSTOMERS TO USE SIM IN THEIR OWN NAME AS IT AVOIDS DELAY OR REJECTIONS AT THE TIME OF CLAIMINING INSURANCE. THIS IS A MUST AS IT IS A CLEAR RULE OF IRDA.