Transcript - Complete a claim online
Once you have logged into myGov and selected your Centrelink online account, select the ‘Online claims’ tile on your online account homepage.
The ‘Make a claim’ screen shows various claim options available to you based on your personal situation. To better understand each of the claims, select each tile for a brief explanation.
If you need help finding the right payment for you, try ‘Payment Finder’ at
Once you have decided which payment you wish to apply for based on your personal circumstances, select ‘Get started’.
Some payment specific information is shown here. After reviewing the ‘About you’ information select the green tick to confirm you have read and understood the information provided, then select ‘Claim now’.
The ‘Intention to claim’ page details the dates you must submit your claim and relevant claim documentation. Your claim number is also provided here for your records.
If you have been prevented from lodging your claim within 14 days of your original intent to claim, please answer the questions in relation to any issues that may have prevented you from submitting your claim on time, then select ‘Next’.
The ‘My Profile’ page displays information about yourself that you have previously told us. Once you have read the note above, select ‘I Understand’.
You can navigate ‘My profile’ by using the scroll bar on the right of the screen.
To make a change to any of your details, select the relevant ‘Update Section’ button.
After completing your updates, select ‘Save’.
Continue checking your personal details, selecting ‘Save’ as required.
When you have finished checking your personal details and updating as necessary, select ‘Accept’.
Now work through the five sections as shown on the left of the screen, ensuring you answer all questions. The back button can be used to return to a previous section to update your answers if required.
Once all questions in a section are completed, the icon turns green with a tick. Continue through each section until you reach the ‘Review’ page.
The review section allows you to check the answers you have provided. You can use the ‘Update’ button for each section to make changes as necessary.
Once you have reviewed your details and read and understood your obligations, tick the box and then select ‘Submit’.
Your claim is now submitted, however for some payments there will be other things you must do to complete your claim.
If prompted to book an appointment, select the ‘Book Appointment’ button and follow the prompts.
Your appointment is now booked. Please ensure you write down these details or select ‘Print’. You can now select ‘Back to Claim’ to continue.
Select ‘Next’ to continue.
A list of documents and forms required to complete your claim are listed here. The document lodgement service can be used to upload your supporting documentation by selecting the ‘Upload documents’ button.
To watch a tutorial on how to use the document lodgement service, visit humanservices.gov.au/onlineguides
It is important to note that some documentation, such as proof of identity documents, must be original and provided in person.
Your claim is now complete. You can ‘View claim summary’ if required, otherwise select ‘Finish’.
Once back on your online account homepage you can complete many other transactions as required or you can return to your myGov account.
For your privacy and security, ensure you ‘sign out’ once you have finished using your myGov account.