City of Sheffield
JOB DESCRIPTION
Informal Enquiries: Caroline Stiff – 0114 2053169PORTFOLIO
/ COMMUNITIESDIVISION / SECTION / PRIVATE SECTOR HOUSING SERVICE
POST TITLE / OPERATIONAL COORDINATOR
GRADE / 7
RESPONSIBLE TO / ASSISTANT MANAGER
RESPONSIBLE FOR / SENIOR HOUSING OFFICERS
HOLIDAY AND
SICKNESS RELIEF / ASSISTANT MANAGER
PURPOSE OF JOB / TO LEAD TECHNICAL AND/OR ENFORCEMENT ACTIVITY ON BEHALF OF SHEFFIELD CITY COUNCIL IN PURSUIT OF RAISING STANDARDS IN THE CITY’S PRIVATE SECTOR HOUSING STOCK. TO PROVIDE GUIDANCE AND SUPPORT FOR JUNIOR GRADES, PEERS AND MANAGERS
WORKING FOR SHEFFIELD
The Principal Responsibilities of the Post are to: / Competency LinkThe practitioner will seek to achieve excellent standards of technical competency for defined areas of work. These areas of work will include enforcement activity, procurement, contract, financial and programme management as directed / Project management, Collaborative working, Process management, Strategic planning and implementation
Providing appropriate support, supervision, management, development and training to staff / People Skills,
Leadership &
People Management
Workforce, Finance and
Resource Management
Using technical expertise to carry out financial and technical appraisals, project development and delivery plans, monitoring and evaluation exercises / Project Management
To assist the PSH Managers in the management of Capital and Revenue Budgets / Workforce & Scheme
Management
To work with other Council Managers/Officers and external organisations to implement their projects to achieve the strategic goals of PSH policy in an efficient and effective manner / Strategic Planning &
Implementation
To take lead responsibility for the monitoring, control and performance within the team / Customer focus/workforce, finance and resource management
Under the direction of the Assistant Manager to lead on the development of section plans within the Service Planning process in so far as they relate to an effective Private Sector Housing Service and to ensure delivery of key outcomes and milestones / Strategic planning and collaborative working
To lead on the delivery of specified projects as agreed with the Private Sector Housing Manager / Project management.
Process management and collaborative working
To manage budgets relating to the Service, ensuring that resources and their impact are maximised / Workforce, finance and resource management
Attendance as required at evening and weekend meetings
All duties and responsibilities should be carried out in accordance with agreed Council policy and procedures, in particular the Council policies on Equal Opportunities and Health and Safety
Any other related duties and responsibilities as may arise
PERSON SPECIFICATION
POST TITLE:Operational Coordinator
(Private Sector Housing Service)
Skills / Knowledge / Application Form / Interview /
Assessment
- Experience in the supervision of people
- Excellent communication skills with diverse audiences
- Ability to monitor and deliver programmes and meet deadlines
- Ability to work constructively with colleagues, members of the community and members
- Ability to think strategically and laterally
- Ability to write concise, clear reports and make objective and practical recommendations
- Ability to work collaboratively and in partnership with colleagues and other agencies
- Resource planning skills
- Listening skills
- Negotiation Skills
- Demonstrable knowledge of issues relating to private sector housing, including relevant legislation
Experience / Qualifications / Training / Application Form / Interview /
Assessment
- Experience of working in private sector housing or related environment
- Ability to apply the Housing Health & Safety Rating System (HHSRS)
Work Related Circumstances (including Working Conditions) / Application Form / Interview /
Assessment
- Ability to use / learn new IT packages (such as FLARE system)
- Ability to travel and attend local / regional / national meetings and events
A/I
Sheffield City Council
Role Profile Description
Date / September 2007Family / Regulatory
Role profile Level Number / REG4A
Purpose
To contribute to a team by providing specialised technical advice and regulatory guidance in a specified work area
Role Accountability / End Result
Work Operations
Carry out specialised regulatory duties withinown area of expertise, with minimum supervision/control /
- Own and team’s tasks completed to time and standards
- Problem issues resolved
Work technical
Carry out advanced technical operations, identify potential issues and propose solutions to potentially difficult situations /
- Regulations complied with
- Customer service delivered
- Professional standards adhered to
- Business processes developed through learning
Work Planning
Plan own work and contribute to development of work plan for service area /
- Workload effectively completed to time and standards
- SLAs delivered
- Forward resource planning informed
Customer Service
Provide interactive/proactive service on regulatory issues and engage with customers and represent the Council in external dealings /
- Sound regulatory advice given
- Customers understand action needed
- Council reputation maintained/enhanced
Resource Management
Monitor usage/deployment against budget and workload, be aware of budget consequences and make recommendations on current/future needs /
- Projects delivered to time and standard
- Potential cost issues flagged in advance
- Forward planning supported
Reports
Compile and deliver/distribute reports of completed work, conclusions and recommendations in standard formats to
colleagues, customers and members /
- Complete accurate reports produced on time
- Regulatory procedures followed
- Customers colleagues and Members kept informed
People Management
Contribute to the technical competence of the team and make recommendations on recruitment and forward resourcing/training needs /
- Technical advice given and training carried out
- Team technically competent
- Continuous staff development ensured
- Appropriate resources recommended
Compliance
Ensure compliance with Council policy and statute, where larger risk/projects are involved /
- Regulatory status ensured
- Technical/legal standards maintained
- Council reputation maintained/enhanced
Risk
Assess and plan to mitigate risk in areas /projects under control /
- Risks minimised/managed
- Council reputation and finances
- safeguarded
Policy
Contribute to discussion on policy application and make recommendations on improvements /
- Council policy continuously monitored
- Council policy improved
Nature of contacts and relationship (who and the nature of the communications)
Managers and direct reports within service area, to manage and deliver service. Direct contact with public and partner agencies to deliver partnered services or liaise on casework. May also have to deal with and resolve escalated complaints. May have to appear in court to present evidence
Working Environment Context (physical, disagreeable, health and safety aspects)
Potential physical and verbal abuse from public. Some risk on home visits through exposure to drugs, infectious diseases and dangerous animals
Procedural Context (creativity, discretion, impact)
Discretion on what/ how to operate within laid down procedures and legal framework. Creative approach required with schools and parents to evolve strategies for dealing with attendance/behavioural issues
Direction Received
Operates under general direction only, within policy/procedures. Senior management readily accessible if required.
Key facts and figure ranges (include likely size of any team managed)
No budgetary responsibility. No direct reports but may provide technical advice to teams of up to 10 people
Skills, knowledge and qualifications (Formal qualifications typically required. Essential and generally preferred.)
Technically qualified to degree/HNC standard or equivalent Have or be working towards professional qualification. Ability to prepare complex reports. Good interpersonal skills including negotiating, conciliating and motivational.
Work Knowledge
High level of technical skill in appropriate discipline. Relevant legal procedures, school processes and detailed knowledge of Council procedures and practices, including disciplinary.
Work Skills and Equipment Operated
Sound IT skills, some specialised test equipment, ability to drive relevant vehicles.
SM1 / SM2 / SMD / CRE / CON / DDIS / DCON / RES / WWD / KS / TOTAL
2 / 2 / 0 / 3 / 4 / 3 / 2 / 1 / 2 / 5 / 458
WORKING FOR SHEFFIELD