CITIZENS ADVICE SOUTHWARK - DIGITAL SUPPORT VOLUNTEER

Many of the local and national services that our clients needhave been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills or technology to access and use online services. Our new Digital Inclusion Project (which is planned to start this Autumn)will help people to access and use online services, and help them to develop the skills and confidencethey need to use digital technology effectively and safely.

The role of the Digital Support Volunteer is to:

  • Support clients to access and use digital services.

For example this may includehelping clients to:

obtain informationon theinternet

access Universal Credit work journals

register for the Homesearch service

complete online forms

set up and usean email account

conduct a job search and apply for jobs online

create and upload documents to the internet

use the internet to manage money, including online banking and price comparison sites

understand internet safety

  • Enable clients to develop the skills and confidence they need to use digital technology effectively and safely.
  • Refer and signpost clients to other services for further help, appropriate to their needs.
  • Record information as required
  • Prevent future problems by identifying issues that affect a lot of clients and contributing to our research and campaigns work.

Where and When The Digital Inclusion Project will be delivered from a number of locations across the borough of Southwark. The time requirement for this role is at least 1 day per week (likely to be 10 am – 4 pm) for a minimum of 6 months.

There is a training programme for this role.

For this role you will need:

Skills & Abilities

  • Competence and confidence in using IT, and specifically using IT applications and resources on websites.
  • Clear and accurate communication skills, both spoken and written.
  • Ability to listen, understand and use information
  • Ability to work in a team, be organised and manage time effectively
  • Ability to meet time requirement for this role
  • Ability to recognise the limits and boundaries of the role.

Personal Qualities to be:

  • flexible, open minded and non-judgmental
  • friendly and approachable, and sensitive to the needs of others
  • willing to learn and develop skills, to give and receive feedback and to challenge

constructively

  • aware of issues affecting society and committed to social justice
  • committed to and understand CAB aims, principles and equal opportunities policy.