Circus Arts Australia – Job Description/Selection Criteria

JOB TITLE: General Manager

JOB OBJECTIVE AND RESPONSIBILITIES:

This role requires the staff member to oversee all Legal, Financial, Human Resource and Booking procedures for Circus Arts Australia (CA) in all locations (Byron Bay, Sydney, Brisbane, Gold Coast), as well as Manage the Byron Bay facility, which includes managing the Café, Climbing wall, Playspace, Cleaning and maintenance and the hiring of the venue for both short term hires and long-term leases.

This role forms a key position in the management team, sets up weekly management meetings to discuss ideas, strategic direction and financial analysis of Circus Arts. The role is multi-faceted, with priorities shifting daily, from helping run the café, changing bookings, run climbing briefs, pay bills, renew insurance to a host of other tasks.

You’ll know you’re doing this job well, when the business is meeting it’s legal and compliance obligations, is financially sound, employees are happy and effective and our customers are excited about their experience and recommending us. Removing roadblocks to efficiency is a major responsibility.

APTITUDE AND SKILLS REQUIRED:

•Must be punctual, presentable, personable and able to work effectively in a team and independently

•Must have exceptional customer service skills to assist customers both over the phone and in person, remaining calm under pressure

•Required to show initiative and self-motivation in completing tasks, on time, to a high standard and within budget

•Must have prior staff and financial management experience:

HR regulations, Payroll, Superannuation, GST and PAYG requirements

Staff Hiring, performance enhancement and management

MYOB accounting and Excel Budget projection experience

Managing and creating budgets and projections

Microsoft Word, Excel and general computer literacy

  • The following skills are desirable or will need to be learnt:

Rental Lease agreements, managing tenants

General Contractual agreements

Risk assessments and insurance policy management

Café management, including Barista experience,RSA and safe Food handling certificate

Basic Climbing skills and instruction. Climbing wall risk assessment

BOOKEO - activity booking management software experience

Event management experience

A keenness for healthy and active living and a willingness to learning climbing and try Flying trapeze and other circus Activities

  • Working With Children’s Check (WWCC), or the ability to obtain one required
  • First Aid certification required

WORKING RELATIONSHIPS:

  • Works closely with the Director to coordinate all logistics, staff Rostering and the operationsof Circus Arts.Meets weekly to discuss the business development of Circus Arts
  • Works closely with the Marketing Manager to provide support and feedback on Marketing initiatives
  • Hires and manages all Reception, Café and Climbing wall staff
  • Communicates regularly with all CA tenants and CA leased operations
  • Facilitates all staff meetings and the dissemination of CA HR information
  • Assists with hiring and management of all staff in all locations. Primarily responsible for setting general staffing expectations, performance concerns and workers comp claims
  • Builds relationships with all staff, customers and private groups as part of the management team and promotes customer service

PERFORMANCE STANDARDS:

  • Follow CA Policies and Procedures
  • Be punctual, reliable, responsible and trustworthy
  • Maintain a happy friendly work environment, and support and encourage all staff in the same
  • Present a neat, professional and healthy image to our customers
  • Self and customer safety to be of the highest priority in all that we do
  • Remain calm under pressure and still offer great customer service
  • Problem solve and prioritise work independently
  • Effectively liaise with Director and Marketing manager, providing strategic and problem-solving ideas
  • Effectively manage all legal and contractual obligations for Circus Arts
  • Regularly assess risks, incidents and provide responses to manage such risks
  • Produce well written documents, using a range of applications and formats. Communicate effectively with a range of clients both in positive and challenging conversation
  • Effectively run all aspects of Human Resources and compliance, through effective hiring, setting of expectations, staff management and performance
  • Effectively run all aspects of Financial management, including ATO and other financial management compliances, as well as providing effective financial reporting
  • Effectively run the Class booking process, through accurate BOOKEO entries and effective reception staff training and Rostering
  • Effectively run the Cafe, providing a well-stocked list of food and drink items, good coffee and a clean and presentable kitchen. Effective staffing, Rostering and Training of café staff
  • Effectively run the Climbing wall and Playspace, through effective training of staff and regular maintenance, cleaning and risk assessment
  • Effectively file paper and digital records, keeping sensitive information secure
  • Effectively manage all computers, phones and network to keep CA business efficient
  • Effectively maintain the Byron facility through regular maintenance and cleaning
  • Effectively manage tenants and events at the Byron Facility

DUTIES AND RESPONSIBILITIES:

  • Responsibility: GENERAL MANAGER:

Assisting with Strategic planning and company direction

Creating an energetic and positive staff culture between all staff and across all locations

Rostering of Core reception/café staff and assisting with Rostering of other staffing positions

Legal compliance, Insurance, Terms & conditions of release forms, Risk Management assessments, contractual arrangements and other legal and best practice compliance

Business structure, registrations, memberships

Setup, coordinating and running of weekly management meetings and all staff meetings

Provide feedback and assistance to Director

Provide feedback and assistance to Marketing

Manage Customer experience and Complaints

Generate structural efficiencies i.e. Google Doc’s, simple Server filing, non-duplication of roles and information.

Find the best suppliers of products and services that best fit Circus Arts and it’s needs.

Oversee First-Aid and Incident reports and liaise with Director on ways to reduce.

Liaise with Director to arrange personal work Roster that best provides effective facility management.

  • Responsibility: HUMAN RESOURCES:

HR regulation and Award compliance

Employee Job Descriptions, hiring procedures, policies, contracts

Employee Inductions and expectations

Employee manuals and other resources

Employee performance reviews and management for all staff at all locations

Conduct staff disciplinary discussions for all staff in all locations

Facilitate all Workers Comp claims and back to work schedules

Facilitate any traineeships, apprentices, volunteering or other training initiatives

  • Responsibility: FINANCIAL MANAGEMENT:

Australian Taxation compliance

Liaise with Accountants

Compile data for accurate Profit and Loss statements

Make Budget projections based on actual Income and Expenditures

Manage all Bank accounts, Credit cards, EFTPOS machines, PAYPAL, EWAY and cash registers and other business financial accounts

Track all Income streams

Track all expense streams

Reconcile accounts

BAS / ATO statements and payments

  • Responsibility: BOOKKEEPING

Payroll – Pay employee’s, timesheets, pay superannuation, payment summaries.

Accounts Payable - Pay approved invoices and enter into MYOB

Accounts receivable –Generate Invoices and follow-up on all outstanding invoices.

Count daily takings and take cash to bank

File all Payroll Rosters and invoices for 7 years

  • Responsibility: RECEPTION / BOOKING

Hire, schedule and manage Reception staff

Coordinate and update procedures and train staff in reception duties

-Effective customer service

-All location Booking-in procedures

-Terms and conditions and cancelation policy

-Birthdays, Parties, Groups, events

Administrate BOOKEO information -Online booking system (liaise with Marketing Manager to coordinate Bookeo with CA website and social media)

-Create and schedule classes

-Set pricing

-Run reports and assess class profitability

Manage ambiance, cleanliness and procedures of Byron Facility space

-Reception area

-Café

-Play space

-Circus area / climbing wall

Manage reception area, including Merchandise stands and ordering of new merchandise

  • Responsibility: CAFE

Hire, schedule and manage Cafe staff

Coordinate procedures and train staff in safe food handling, Barista and other café skills and procedures

Café – Make Coffee, serve food. Provide back-up support

Order supplies

Update manuals, procedures

Recommend cost savings and income generating ideas

Obtain an RSA and become a certified Food Safety Supervisor

Manage cleanliness and all regulatory requirements

Renew Café and Liquor licences

  • Responsibility: CLIMBING WALL / PLAYSPACE

Hire, schedule and manage staff

Coordinate procedures and train staff in Auto Belay, two-person belay and emergency procedures.

Conduct Risk assessments of climbing wall and Playspace

Update and replace gear as needed. Send Auto-belays away for annual recertification and clean.

Liaise with local climbing community to generate a Buzz about the climbing wall and obtain potential Route setters.

Schedule routine cleaning and maintenance for Climbing wall and Playspace, including the climbing wall holds, Ropes, fittings, jumping castle, matts, slide and toys

  • Responsibility: ADMINISTRATION:

Keep SERVER folders and files clean and manageable

Keep important paper records filed, including the filing of Release forms

Record and keep secure all Login’s, passwords and other business information

Purchase Office and other supplies as needed

Schedule important dates:

-Public and personal Insurance renewals

-Vehicle rego’s, insurance, servicing

-Term & School holiday seasons in NSW & QLD.

-Staff meetings and events

-CA closed days, Open Day, Show days

-Filing of ATO info, licence renewals, website/domain name renewals

  • Responsibility: INTERNET TECHNOLOGY (IT)

Liaise with IT technician (Linda) for computer, server, network, security and, WIFI assistance

Liaise with Printer contractor for Colour printer management

Liaise with phone Contractor for VOIP services

Conduct basic computer cleaning and management, including login management, software updates, appropriate apps, workability, printer drivers and network access

Check Server Backups and manage backup redundancies

Manage all Logins / passwords for all online, email accesses

Manage CA emails, Google doc’s and other communication systems

  • Responsibility: MAINTENANCE / CLEANING:

Contract, schedule and manage cleaners and cleaning supplies

Contract, schedule and manage basic building maintenance i.e. electrical, plumbing and Handyman work

Priorities maintenance and any extra cleaning needed and appropriate as needed

Organize Spring cleaning, 2 to 3 times a year

  • Responsibility: Venue Hire / leases

Contract and manage all Byron facility long-term tenants i.e. Byron Bods, Polecatz, Ninja Play Centre

Assist with other short-term event hires, drawing up contracts and helping supervise

Hire out Office, commercial kitchenand other spaces when available

Provide other venue hire ideas

PAY AND CONDITIONS:

Reports to:Director

Rate: $25 - $28ph permanent part-time, under Amusement Award(Sick leave, Holiday pay and Paid time off prorated, plus superannuation).

Hours: 30 - 38hrs per week (days and times have some flexibility)

Start:8th February 2018