CIE Responses
for
Common Questions
Updated: 01/26/2016
TABLE OF CONTENTS
Student E-mail Problems:
MyWCC - Student Information Center Access:
Online Registration and Payment:
eLearning Training:
Computer Logon:
Wireless Student Login:
Student E-mail on SmartPhones:
Employee E-mail on SmartPhones:
Online Courses:
Online Admissions and Registration Payment:
Online Degree Program:
Help With Blackboard:
Blackboard Video Problems:
E-mail to Faculty regarding Computer Lab Reservation Training:
CLR Completion E-mail to Faculty:
Signatures and Responses for eLearning Training
How to Grade ELT (revised for new 2015 version):
ELT Quiz not Complete:
ELT Assignment not Complete:
Both ELT Quiz and ELT Assignment not Complete:
eLearning Training Complete:
Not Complete with eLearning Training:
Student E-mail Problems:
Thank you for your inquiry.
Information on How to Access your Student Email:
Student Email login page is found by clicking on this link:
In summary, your login information is:
Username: first initial, last name, last four of your social security number – altogether, all small letters. (example: jjones9999) @student.wallace.edu.
For Example:
Password: Key in your date of birth in 6 digits (mmddyy). Example, January 1, 1970 would be 010170
If your Password is not working you will need to contact our Help Desk to have it reset.
The Help Desk phone number is 334-556-2464 or you mail Email us at .
Please include your full name and student number to help us.
Hope this helps,
Center for InstructionalExcellence
Providing Help and Support for Blackboard and InstructionalTechnology
Wallace Community College
1141 Wallace Drive
Dothan, AL 36303
334-556-2464
MyWCC - Student Information Center Access:
Thank you for your inquiry,
To access MyWCC, the Student Information Center (Registration, Grades, Payments, etc.) go to click on "LOGIN".
Your username is your student number and your pin is your date of birth in six digits: mmddyy.
Hint: if you have a student ID your student number should be printed on it.
If your student number and DOB do not work please contact the admissions office at 556-2468 and ask them to reset your registration log on password.
Hope this Helps!
Center for InstructionalExcellence
Providing Help and Support for Blackboard and InstructionalTechnology
Wallace Community College
1141 Wallace Drive
Dothan, AL 36303
334-556-2464
Online Registration and Payment:
Online Registration and Payment:
To access MyWCC, the Student Information Center (Registration, Grades, Payments, etc.) go to click on "Online Registration".
Your username is your student number and your pin is your date of birth in six digits: mmddyy.
Hint: if you have a student ID your student number should be printed on it.
If your student number and DOB do not work please contact the admissions office at 556-2468 and ask them to reset your registration log on password.
To register for classes you will click the link on the left side of the screen that says “Student Information Center”. Next Click on the link labeled “Scheduling”. If Registration is open you will see a link that says “Registration”. You can click on it and register for classes. This link is only available during active registration periods.
Tuition may be paid online with a credit card by accessing the same system you did to register for classes.
Or you may contact the business office by phone and arrange payment. The phone number for the business office is 334-556-2206.
Hope this Helps!
Center for InstructionalExcellence
Providing Help and Support for Blackboard and Instructional Technology
Wallace Community College
1141 Wallace Drive
Dothan, AL 36303
334-556-2464
eLearning Training:
Students must complete eLearning Training within Blackboard to be authorized to register for online courses.
Students will have access to Blackboard and eLearning Training within 24 hours of admission/readmission to the College.
You can access eLearning Training by using this linked help document:
Hope this Helps!
Center for InstructionalExcellence
Providing Help and Support for Blackboard and InstructionalTechnology
Wallace Community College
1141 Wallace Drive
Dothan, AL 36303
334-556-2464
Computer Logon:
To logon to a Wallace Community College computer you will use the following:
Your username is your first initial, last name, last four of SSN.
The default password is your date of birth in 6-digits (mmddyy).
If you are having trouble logging in please call 334-556-2464 and we can reset your password.
It is important to note that the computer system has a separate login than the other systems such as Blackboard. You must use the default password the first time you login, you may change the password to match that of your other accounts once you login.
Thank you,
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Wireless Student Login:
Students have access to wireless Internet connections in select buildings on campus.
To access the student wireless system you must first activate your account by logging into a WCC lab computer. You can access a computer in the Learning Resource Center or in CTC 128 on the Wallace Campus. On the Sparks Campus you can access a computer in the Learning Resource Center.
Logging into an on-campus lab computer verifies your account and allows you to change your password. By default this is set to first initial, last name, last four of social security number for the username and the password is whatever you set it as the first time you logged into an on-campus computer.
Once you have logged on and changed your password you will be able to use your personal computer to connect wirelessly in certain areas of the campus.
When connecting to the wireless access choose the Wallace Student option.
Once you are connected start your Internet Browser. You will be prompted for a username and password.
Student use the same login information used for on-campus computers.
The linked document will provide you step by step instructions on connecting your laptop wirelessly.
Thank you,
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Student E-mail on iPhones:
You will need your student Email address and password (DOB).
Microsoft Help Document:
Or use our guide below:
Go to Settings
Mail, Contacts, Calendars
Under Add Account choose Exchange
Enter Email (use your full WCC Email address, example: )
Enter your WCC Email Password
Add a Description for this Account (anything that will let you know this is your WCC Student Email)
Click Next
Choose the options you want to receive for this account.
Click Save
Thank you,
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Employee E-mail on SmartPhones:
Here is the list of information the Employee needs to setup their smartphone:
- Email address –
- Server address – mail1.wallace.edu
- Domain – main.int
- Username
- Password
- Check the box that says “This server requires encrypted SSL connection”
Online Courses:
Thank you for your inquiry.
INFORMATION ON ONLINE COURSES
Wallace Community College offers online courses that do not require weekly attendance on-campus. However, these courses do require attendance at select exams including mid-term and final exams. These exams are administered by the instructor of record for the course and may be taken on-campus or with an approved off-campus testing site or service.
The document linked here explains the requirements we have set for off-campus testing:
You may contact the individual course instructor for further information on course exam requirements. You will find the instructor’s last name listed in the course schedule. Course schedules are linked on the College’s website at
To send an Email to an instructor find their contact information by last name at
If you need further assistance feel free to Email the Center for Instructional Excellence at or call 334-556-2464.
If you are interested in taking courses at Wallace Community College the following information may be helpful:
ADMISSIONS INFORMATION:
Information for prospective students is located here:
You will find the admission application and other information you will need. You will want to call the admission office as they usually ask for identification as part of the admissions process. You should be able to fax a copy of your driver's license. They may require some paperwork to be sent by mail.
The admission office can be reached directly at 334-556-2475. They are open 7:30am - 5:30pm Mon-Thurs.
Once you are admitted to the College you should be able to call one of the counselors (334-556-2294) and they can register you for courses. Payment can be made by calling the business office and paying with credit card or mailing a check.
The business office can be reached at 334-556-2206. They keep the same hours as admissions.
INFORMATION ON PREPARING FOR ONLINE COURSES
You will first need to visit the distance education webpage and complete the eLearning Training program. The direct link is:
The online orientation will explain how to log in to eLearning Training and contact your instructor. Your instructor is your first and most important link to completing an online course.
Direct login to Blackboard: courses.wallace.edu
Other resources are located on the current students page linked here:
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Online Admissions and Registration Payment:
ADMISSIONS INFORMATION:
Information for prospective students is located here:
You will find the admission application and other information you will need. You will want to call the admission office as they usually ask for identification as part of the admissions process. You should be able to fax a copy of your driver's license. They may require some paperwork to be sent by mail.
The admission office can be reached directly at 334-556-2475 or 334-556-2468. They are open 7:30am - 4:30pm Mon-Thurs.
Once you are admitted to the College you should be able to call one of the counselors (334-556-2294) and they can register you for courses. Payment can be made by calling the business office and paying with credit card or mailing a check.
The business office can be reached at 334-556-2206. They keep the same hours as admissions.
INFORMATION ON PREPARING FOR ONLINE COURSES
You will first need to visit the distance education webpage and complete the online orientation. The direct link is:
The online orientation will explain how to log in to Blackboard and contact your instructor. Your instructor is your first and most important link to completing an online course.
Direct login to Blackboard:
Other resources are located on the current students page linked here:
Thank you,
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Online Degree Program:
Thank you for your inquiry,
First, we do not have a completely online degree program at this time. You will be able to take any number of classes online and could complete most degree requirements this way.
For information on specific degree programs you will want to review our online catalog. Once a decision is made on what programs are of interest we can connect you with the appropriate person over that program. We can also provide guidance on which courses in each program can be completed online.
Link to catalog:
I have included additional information below on online courses. Please note that all online courses require on-campus attendance for exams.
Thank you,
Center for Instructional Excellence
Providing Help and Support for Blackboard and Instructional Technology
Wallace Community College
1141 Wallace Drive
Dothan, AL 36303
334-556-2464
INFORMATION ON ONLINE COURSES
Wallace Community College offers online courses that do not require weekly attendance on-campus. However, these courses do require attendance at select exams including mid-term and final exams. These exams are administered by the instructor of record for the course and must be taken on-campus.
You may contact the individual course instructor for further information on course exam requirements. You will find the instructor’s last name listed in the course schedule. Course schedules are linked on the College’s website at
To send an Email to an instructor find their contact information by last name at
If you need further assistance feel free to Email the Center for Instructional Excellence at or call 334-556-2464.
If you are interested in taking courses at Wallace Community College the following information may be helpful:
ADMISSIONS INFORMATION:
Information for prospective students is located here:
You will find the admission application and other information you will need. You will want to call the admission office as they usually ask for identification as part of the admissions process. I think you should be able to fax a copy of your driver's license. They may require some paperwork to be sent by mail.
The admission office can be reached directly at 334-556-2475. They are open 7:30am - 5:30pm Mon-Thurs.
Once you are admitted to the College you should be able to call one of the counselors (334-556-2294) and they can register you for courses. Payment can be made by calling the business office and paying with credit card or mailing a check.
The business office can be reached at 334-556-2206. They keep the same hours as admissions.
INFORMATION ON PREPARING FOR ONLINE COURSES
You will first need to visit the distance education webpage and complete the eLearning Training program. The direct link is:
The online orientation will explain how to log in to Blackboard and contact your instructor. Your instructor is your first and most important link to completing an online course.
Direct login to Blackboard: courses.wallace.edu
Other resources are located on the current students page linked here:
Center for Instructional Excellence
Help and Support for Blackboard and Instructional Technology
CIE Help Line: 334-556-2464
Wallace Community College
1141 Wallace Drive
Dothan, AL
36303
Help With Blackboard:
Thank you for your inquiry.
First make sure your computer meets the minimum requirements for using Blackboard. Use the tools on this page to check your Internet Browser:
You will also want to make sure your computer is up-to-date with the following software:
Java:
Adobe Reader:
Adobe Flash:
You should also try to use a different computer to see if the issue is directly related to the computer you are using.
Download and install Mozilla Firefox:
If the updated software above does not fix your problem we will need more information to help you.
Data needed to investigate Blackboard Problem:
Student Number and your Name.
Information on the computer you are using. Are you using a computer at home or somewhere else? Have you tried to complete your coursework on more than one computer and is the problem present on multiple computers? This should include location of the computer if it is a WCC lab computer.
Details of the problem? This should include the specific class you are have problems with and a description of the problem including what links within the course. Please be as specific as possible to help us understand the problem.
Thank you,
Center for Instructional Excellence (CIE)
Providing Assistance with Blackboard and Instructional Technology
Wallace Community College
Center For Instructional Excellence
1141 Wallace Drive
Dothan, AL
36303
334-556-2464
Blackboard Video Problems:
Thank you for your inquiry.
First make sure your computer meets the minimum requirements for using Blackboard. Use the tools on this page to check your Internet Browser:
Pay particular attention to the Blackboard Browser Tune Up and Popup blocker choices.
You will also want to make sure your computer is up-to-date with the following software:
Java:
Microsoft Windows Media Player:
Each of the software listed above have free downloads. Follow the directions on each site to download and update/install each program. If you already have a version of the software on your computer the process will simply update you to the latest version.
If installing Java and Microsoft Media Player do not resolve the problem you should download and install the Mozilla Firefox Web Browser from:
If the updated software above does not fix your problem we will need more information to help you.
Data needed to investigate blackboard Problem:
Student Number and Name,
Information on the computer you are using. Are you using a computer at home or somewhere else? Have you tried to complete your coursework on more than one computer and is the problem present on multiple computers? This should include location of the computer if it is a WCC lab computer.
Details of the problem? This should include the specific class you are having problems with and a description of the problem including what links within the course. Please be as specific as possible to help us understand the problem.
Thank you,
Center for Instructional Excellence (CIE)
Providing Assistance with Blackboard and Instructional Technology
Wallace Community College
Center For Instructional Excellence
1141 Wallace Drive
Dothan, AL
36303
334-556-2464
E-mail to Faculty regarding Computer Lab Reservation Training: