Church View Surgery Patient Participation Group

CHURCH VIEW SURGERY PATIENT PARTICIPATION GROUP

MINUTES OF COMMITTEE MEETING

HELD AT CHURCH VIEW SURGERY, COLLINGHAM, ON WEDNESDAY 9th MARCH 2016

Present: Ian Robertson (IR) - Chair, Barrie Dyer (BD), Steven Wood (SAW), Marjorie Wilson (MW), Biss Hartley (BH), Diane Gibbins (DG), Dr Rachael Crabbe (RC) and Jane Foster(JF)

1. INTRODUCTION AND WELCOME

The Chairman welcomed members to the meeting.

2 APOLOGIES

There were no apologies.

3 APPOINTMENT OF NEW COMMITTEE MEMBERS

(a) A gentleman had expressed interest initially, but had not subsequently responded to further communications

(b) Lorayne Farrington had previously indicated an intention to resign from the Committee

4 MINUTES

The Minutes of the meeting held on Wednesday 9th March 2016 were approved subject to a minor amendment, and authorised for publication on the web site.

5. MATTERS ARISING (other than covered on agenda)

(a) Credit/|Debit cards (4.2) - JF was continuing to investigate the possibilities, but the recent Patient Survey had shown no clear demand for this service

(b) Registering for on line access to appointments, repeat prescriptions and medication allergies (4.4) - this involves completing an application form at the surgery & providing photo ID. The Patient can then book appointments, request repeat prescriptions and access test results on line. The procedure will be explained in the next Practice newsletter.

The new access to coded medical records is more complex and requires checks by a GP before authorisation access and the practice is rolling this out slowly.

(d) PPG Governance (12) - Terms of Reference have been agreed, but no formal constitution. SAW will consider whether a formal constitution is required.

6 PRACTICE

6.1 Staffing and resources

(a) A new Partner starts at the beginning of September

(b) A new nursing team, of Health Care Assistant and two new Practice nurses, has been appointed

6.2 Premises Improvements

(a) a new handrail has been installed

(b) changes to the reception desk need to be completed at a time when the Surgery is not normally open

6.3 Communication with Patients.

(a) Some fine tuning of the Practice web site is needed

(b) It is intended to issue a Practice Newsletter at least twice a year, in the Spring and Summer

(d) The Practice wants mobile telephone numbers for patients, so that reminders of appointments can be sent by text and email numbers for the PCG group

6.4 Miller Homes – the Practice made representations to the Planners, expressing concern that the Practice has, about its ability to service, any large scale development in the area covered by the Practice

6.5 The Virtual Group has apparently stalled at some 275 members. JF was asked to help promote the Group. Although notice could be contained in the Newsletter that is being prepared, patients did not respond to a general invitation in the same way that they might respond to a personal invitation. The NHS mailing system does not facilitate the mass e-mailing of patients, and therefore messages have to be personally prepared. To date the membership of 275 relates to a total of 1,000 patients who were invited. There are a total of 9,000 patients registered with the Practice

7 PUBLIC MEETING

(a) It was agreed a Public Meeting be held at Collingham Village Hall on Thursday 16th June at 7.30 pm,

(b) Members of the Practice were willing to attend. The meeting would be chaired by IR, who would open the meeting and explain the history of the PPG. Dr Crabbe would confirm the role of the PPG, and how this was working. Points taken from the floor would be dealt with by the PPG, not the Practice. BD would explain briefly the role of CCG, and MW the NAPP.

(d) The hire costs of the Hall would be met by the Practice

8 PATIENT SURVEY

(a) The survey went out to the 275 members of the Virtual Group, and there were 148 replies

(b) It was agreed that the Practice should be invited to contribute questions put to patients for any future survey

(c) BH suggested it may be that the majority of responses might be from older patients. The next survey would ask contributors to indicate their personal details, including their age group (in confidence).

(d) The survey indicated:-

(i) Improvements might be made to the procedure for dealing with travel vaccinations (This is already in hand)

(ii) Appointments for children under 5 years old should be prioritised (which is currently the case)

NOTE RC and JF left the meeting

(e) One contributor had complained that the nurse was only available on a Friday (presumably referring to Thorner)

(f) Not many contributors admitted reading the notices on display in the Surgery waiting rooms. In part this may be because of where the notices are displayed (behind the reception desk at Collingham) Therefore it was important to rationalise and prioritise Notices so that patients did take notice of them

(g) The PPG would be willing to work with the Practice to determine what went on display and how.

(h) A screen (or screens) would allow for rolling notices to be displayed, and may be seen by more patients. It was not thought the cost would be prohibitive, and might even be covered by sponsorship.

(i) The survey showed no urgent demand for early morning or weekend appointments

(j) The fact that the Collingham Surgery closes over lunch was not considered to be a problem by the majority of the contributors.

(k) There was similarly no overwhelming demand for credit or debit card facilities, whether with or without a fee.

(l) There was interest in the provision of alternative treatments

9 NAPP UPDATE

MW reported:-

(a) Bulletins from NAPP were received monthly by electronic means and were sent to JF to be put on the web site

(b) The March Bulletin drew attention to the over prescribing of antibiotics

10 LEEDS NORTH CLINICAL COMMISSIONING GROUP (CCG).

(a) The CCG (North) was trying to set up its own Virtual Group, and had employed consultants to advise. BD queried whether this was a justifiable expense when local groups did it for much less cost

(b) Group meetings are open to all

(c) The arrangements for alternative treatment, on the NHS, were under consideration, with a view to new procedures being introduced in 2017. At the moment patients have to be referred by their GP to the hospital, where the assessment is made and any referral for treatment agreed

11 VIRTUAL GROUP

(a) Recruitment to the Virtual Group was at a standstill, and the Practice needed to promote the Group, as the Group has no direct access to patients’ email addresses, until they join the Group.

(b) A brief report on PPG meetings should be available for Virtual Group members, with access to the Minutes of PPG meetings

12 SOCIAL PRESCRIBING

(a) SAW had circulated a draft Directory of services available locally

(b) It was agreed that the details of the groups and organisations in each of the villages covered by the Practice to whom the Practice might refer patients should be included

13 ANY OTHER BUSINESS

(a) There was no other business

14. DATE OF NEXT MEETING

(a) A date during the last 10 days of July was proposed.

Steven Wood

Secretary