Christopher A. Sandoval

6200 Colina Lane – Austin, Texas 78759

(512) 426-9500 main – (512) 996-9665 secondary

EXECUTIVE SUMMARY

  • 10+ years as an innovative and effective leader
  • Successful experience in company leadership, business development, planning and production and client relationship management
  • Extensive hands-on experience in brand development, graphic design and user interface development
  • Proficiency in combining creative and technological approaches to problem solving
  • Well-versed in extending brand value to technological initiatives
  • Skilled in cross-discipline communication and intermediation
  • Go-to-market expertise in developing solutions and marketing materials to sell solutions
  • Business experience in identifying and pursuing product-oriented investments with optimum revenue return
  • Know-how in designing, building and driving solutions to vertical/horizontal markets
  • Strong communication skills for conveying complex concepts and solutions to technical and non-technical audiences
  • Exceptional organizational and time management skills

AREAS OF STRENGTH

  • Plan and direct projects, assemble and lead project teams, analyze potential problems and proactively plan for obstacles
  • Effective communication interface between diverse disciplines and needs ranging from product marketing and sales to creative and technology staff to customers and support
  • Plan and produce compelling, creative, usable graphic user-interfaces
  • Brand identity creation (including naming, logo design, business card/letterhead design, product packaging), graphic design, multimedia, music composition and production
  • Design and execute go-to-market strategies and campaigns
  • Identify and research new focuses for exploration; research vertical/horizontal markets for solution penetration
  • Participate in product/solution launches ensuring marketing and sales strategies are met and maximized
  • Establish and empower professional teams; maintain open channels of communication; and develop mentoring relationships to ensure optimum delivery of service, a positive work environment and skill currency
  • Provide leadership in strategic development of integrated information systems and technology, computer applications development and systems operations
  • Consult with client senior management to understand business problems and identify areas where information technology could enhance internal/external operations and/or delivery of services and products
  • Software experience: Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Acrobat, Macromedia Dreamweaver, Macromedia Dreamweaver UltraDev, Macromedia Freehand, Macromedia Fireworks, Macromedia Flash, Sonic Foundry ACID, Sonic Foundry Sound Forge, Microsoft Visual InterDev, Microsoft Visual SourceSafe (VSS), Microsoft Visio, Microsoft Office, Microsoft Project; HTML, JavaScript, ASP, DHTML; PC, Macintosh, Linux, UNIX

PROFESSIONAL EXPERIENCE

2003-Present

USAA

San Antonio, Texas

Web Producer (Information Architect, Interactive Producer, User-Interface Designer)

Highlights:

  • Extensive project work in Financial Services companies including:
  • Property and Casualty Insurance Company
  • Federal Savings Bank
  • Life Insurance Company
  • Financial Planning Services
  • Design and launch of Business-to-Business infrastructure
  • Redesign and launch of Electronic Document Delivery infrastructure
  • Re-architecture of corporate intranet to accommodate Peoplesoft implementation

Responsibilities:

  • Information architecture schematics documentation
  • User-experience and user-interface design
  • Wireframe development and paper prototyping
  • Usability Analysis
  • User-scenario definition

Skills Utilized:
Adobe Photoshop, Macromedia Dreamweaver, Microsoft Visio, Microsoft Office, HTML

2002-Present

Independent

Austin, Texas

Information Architect, User-Interface Designer, Interactive Producer, Graphic Designer

Highlights:

  • Designed and produced brand identity for Licensed Family and Marriage Therapy Associate: Chaunda Johanson
  • Designed and produced web presence for Security Infrastructure Company:
    Crockett International:
  • Designed and produced web presence for Software Company:
    KRS Enterprises:
  • Designed and produced brand identity for Information Technology Executive:
    Casey Andrysiak:
  • Developed intranet portal information architecture for $8-billion home improvement products company – Masco
  • Produced public marketing site for healthcare firm – Radiant Research

Responsibilities:

  • Wireframe development and paper prototyping
  • Information architecture schematics documentation
  • User-experience and user-interface design
  • Usability Analysis
  • User-scenario definition

Skills Utilized:
Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Macromedia Dreamweaver, Microsoft Visio, Microsoft Office, Microsoft Project; HTML

1999 – 2002

divine, Inc. (formerly marchFIRST, formerly USWeb/CKS)

Austin, Texas

Product Manager, Information Architect, User-Interface Designer, Interactive Producer, Graphic Designer

Highlights:

  • Shepherded divine fuse, the Project Management and Collaboration Solution from divine, Inc., from vision to product launch:
  • Planned, developed, deployed, launched and supported product to sales, marketing and user communities in eleven countries on four continents
  • Contributed to $300,000 in product sales prior to product release
  • Acted as sales liaison for 450 sales professionals with product sales pipelines exceeding $3,000,000 prior to product launch
  • Organized Knowledge Management training and development initiatives for region
  • Produced Tivoli Systems NetGeneration website
  • Developed e-Retail information architecture for world's largest private insurance company – USAA:
  • Developed e-Commerce and Bridal Gift Registry information architecture for the largest privately owned department store company in the southern US - Belk's Department Store:
  • Designed user experience for FAO-Schwarz e-Commerce site:

Responsibilities:

  • Software product life-cycle planning and development
  • Roadmap and visioning documentation development and maintenance
  • Development and maintenance of functional specifications
  • Product requirements gathering based on market research, product marketing, sales, professional service organization, customers and competitors
  • Interface between product marketing, sales, technology development, customers and support
  • Conducting sales and support training
  • Development of sales collateral, training materials and product packaging
  • Brand identity creation (including naming, logo design, business card/letterhead design)
  • Graphic design, multimedia, music composition and production
  • Managing and monitoring highly skilled individuals, including designers and technologists and project management personnel
  • Interface creative, technology and project management teams
  • User-experience and user-interface design
  • Usability Analysis
  • Information architecture schematics documentation
  • User-scenario definition and documentation
  • Wireframe development and paper prototyping

Skills Utilized:
Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Acrobat, Macromedia Dreamweaver, Macromedia Dreamweaver UltraDev, Macromedia Freehand, Macromedia Fireworks, Macromedia Flash, Sonic Foundry ACID, Sonic Foundry Sound Forge, Microsoft Visual InterDev, Microsoft Visual SourceSafe (VSS), Microsoft Visio, Microsoft Office, Microsoft Project; HTML, JavaScript, ASP, DHTML; PC, Macintosh, Linux, UNIX

1996 – 1999

Interlaced Media Services –Austin, Texas
Project Manager, Interactive Producer

Highlights:

  • Managed three-year consulting relationship with Applied Materials producing more than 20 computer-based training software products
  • Developed standard computer-based training for Cofiniti/MoneyStar's flagship client-server application
  • Built website and edited trailer (movie preview) for A Slipping Down Life, starring Guy Pearce and Lily Taylor
  • Produced bilingual video news release and website for ASHA (American Social Health Association)

Responsibilities:

  • Client relationship management
  • Computer-based training program development
  • User-interface and graphic design
  • Multi-media planning and production
  • Business development
  • Recruiting, hiring, managing and monitoring highly skilled individuals and teams, including technologists and project management personnel
  • Mentoring staff, critiquing concepts, mentoring staff and enabling delivery of innovative and creative solutions

Skills Utilized:
Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Acrobat, Macromedia Dreamweaver, Macromedia Freehand, Macromedia Fireworks, Macromedia Flash, Sonic Foundry Sound Forge, Microsoft Office, HTML, JavaScript, ASP, DHTML; PC, UNIX

1996

Eden Matrix Online Service –Austin, Texas
Customer Support Leader

Highlights:

  • Provided end-user support and issue management during analog to digital customer-connection infrastructure transition
  • Identified hosted services upgrade/up-sell opportunities resulting in increased revenue from 38% of existing customers

Responsibilities:

  • Supervising customer-relations and support
  • Technical sales representative for online services, hosting and application management
  • Technical issue management

Skills Utilized:
Adobe Photoshop, Adobe Acrobat, Microsoft Office, HTML, JavaScript, DHTML; PC, UNIX

1992 – 1996

HEB Grocery Company –Austin, Texas
Category Manager - Wine/Beer

Highlights:

  • Procurement and strategic planning for Wine/Beer inventory for largest retail location in Texas
  • Grew sales volume by 22% and grew profit margins by 33% annually
  • Planned and coordinated 24 innovative and low-cost sales campaigns targeting high profit-margin products - each campaign was responsible for 300-800% increases in the volume of featured items

Responsibilities:

  • Event planning and marketing (including collateral production)
  • Inventory control
  • Selection and management of product mix
  • Supplier selection and management

Skills Utilized:
Adobe Photoshop, Adobe Illustrator; Microsoft Office; PC