Care and Welfare

CHILD SAFETY/CHILD WELFARE AND PROTECTION POLICY IN ROSSHALLACADEMY

Rosshall takes positive steps to help children protect themselves by ensuring that programmes of health and personal safety are central to the curriculum and should have in place a curriculum that ensures that children have a clear understanding of the difference between appropriate and inappropriate behaviour on the part of another person, no matter who.

As with other areas of the curriculum, you will be kept informed of the health and personal safety programme for your child’s establishment.

Rosshall seeks to create and maintain a positive ethos and climate which actively promotes child welfare and a safe environment by:

  • ensuring that children are respected and listened to
  • ensuring that programmes of health and personal safety are central to the curriculum
  • ensuring that staff are aware of child protection issues and procedures
  • establishing and maintaining close working relationships and arrangements with all other agencies to make sure that professionals collaborate effectively in protecting children.

Should any person have concerns regarding the welfare or safety of any child they must report these concerns to the Child Protection Coordinator directly or via Pastoral Care.

  • The Child Protection coordinator will then invoke the procedures in line with Glasgow’s Education Department – Management Circular 57.
  • If in any doubt report.

The Child Protection Co-ordinator is:

Ms.M.MoyDepute Head Teacher

RosshallAcademy

131 Crookston Road

Glasgow

G52 3PD

Tel No: 0141 582 0200

“If you have a comment, complaint
or suggestion …..
…we want to hear from you.”

Complaints

If you have a complaint you can:
arrange an appointment with the Head Teacher :
Ms A. Mitchell
RosshallAcademy
131 Crookston Road
Glasgow G52 3PD
Tel: 0141 582 0200
The Education Services of Glasgow City Council seeks to provide education and support of the highest quality for all its citizens and will so in a spirit of partnership and consultation.
This leaflet informs you what to do if you have a comment, complaint or suggestion regarding the service we provide.

Comment or Suggestion

If you have a comment or suggestion regarding the service which we provide, we would be delighted to hear from you.
  • All comments or suggestions will be acknowledged within three working days.
  • Full consideration will be given to all comments and suggestions.
  • You will be advised within 10 working days of any action being taken arising from your comments/suggestions.
/ Customer Liaison Officer
If your complaint remains unresolved or if your complaint is about the service we provide you should contact the Customer Liaison Officer who will:
  • Take a totally neutral stance in fully investigating your complaint.
  • Acknowledge receipt of your complaint within three working days.
  • Give a fully written response within 10 working days.
  • Arrange a full review of our response by a member of the Education Directorate where you feel the initial response is unsatisfactory.
The Customer Liaison Officer can be contacted at the Education Offices by phoning:
0141 287 4701

Race Equality Officer
If your complaint concerns alleged racism or if you believe there is a racial element in the complaint you can speak to one of the Education Services Race Equality Officers.
They can be contacted on:
0141 287 4724

Alternatively you may call in person to the Education Offices at:
Wheatley House
25 Cochrane Street, Glasgow, G1 1HL
Office Hours
8.45 am – 4.45 pm (Monday – Thursday)
and 8.45 am – 3.55 pm (Friday)

If you wish to submit a written complaint please uplift a FREEPOST form from the School Office.

CHILD PROTECTION

SUMMARY OF ACTION REQUIRED IN ROSSHALLACADEMY

  1. Suspicion of Abuse – Report Immediately to Head Teacher (this obligation is on all individual members of staff).
  1. The Head Teacher will then:
  • Decide if there are grounds for concern (NB proof is not required at this stage).
  • Decide if emergency action is required by police or medical services and if so call them.
  • Contact the duty senior social worker in the local office.
  • Discuss with the duty senior social worker whether or not to notify.

a) the school medical officer, or GP, or hospital

b) the police.

c) the parents.

  • On the same day send a detailed account of the case to the reporter to the children’s panel. This should be copied to the social work area manager, to the educational psychologist, to the medical officer with responsibility for the school, and to education head quarters.
  • Record the report of the member of staff and subsequent action taken.
  • Co-operate fully with any case conference called by the social work area manager or reporter to the children’s panel, and with requests for help or information from the relevant agencies.
  • Alert appropriate staff to be particularly vigilant when a child is known to be on the Child Protection Register.
  • Assist appropriately in efforts to help the child and the family involved, in terms of advice from the case conference and from the psychologist.
  • Take steps to continue appropriately the child’s education including contacting education headquarters or receiving head as required.

RosshallAcademy