Chatsworth Road Medical Centre

Patient Participation Group

Minutes of the Meeting held Wednesday 29th March 2017

Present

Ken Davis (Chair), Ian Gerrard, Tamsin Jones, Michele Young, Jenny Murphy, Janet Portman, Katy Stephenson

Apologies

Alan Beasley, Jan Bird, Richard Matthews, Lucie Wattam, Richard Neep.

1. PREVIOUS MEETING

The minutes of the meeting of 25th January 2017 were accepted (proposed Ian Gerrard, seconded Jenny Murphy).

2. MATTERS ARISING

· 3 and 6. Ken has not yet contacted Marie Scouse. The item (6) about requesting lay members for a Royal Hospital working group has already been met. The remaining item is to ask Marie to visit the PPG to explain the way NHS England deals with the CCG.

· Kate Lamb and Debbie Savidge were congratulated on the success of their sky dive. The next event has been spoiled by the organiser – EnduraDash - cancelling the event and only giving September as an option which staff cannot do. Staff should claim their money paid from the credit card company. We will try to publicise the cancellation in Grass Roots and tell patients that, unless they want their donation back, we will give the funds to Ashgate Hospice.

· Nenna Kind’s informative presentation helped us understand the services they provide. Ian Gerrard is in the Chesterfield Male Voice Choir and £400 was raised at last Saturday’s concert.

3. FUTURE CALENDAR OF EVENTS/VISITS/AREAS OF INTEREST

· Ian believes that Nick has arranged for Kate Hopkins of Care 100 to present to us at an informal meeting. Ian will speak to Nick about this and we will sort out the date before inviting Wendy Blunt.

· Michele has had more information about Dementia training from Wendy Blunt – we can produce a notice board item for this and post on the website – Michele can liaise with Oliver.

4. SURVEYS

Ian will recommence the surveys in the second week of April and will liaise with members to sort out who is using which date. We will try to cover a Saturday morning. Katy asked Ian to include Friends and Family questions in the survey. These are on the survey form but we may need to transcribe the result to the relevant cards.

Ian will email a copy of the survey to Jenny.

5. ONGOING PROJECTS AND PRIORITIES

· Patient information – e.g. Healthy Living. Michele has created the table of groups and this has been added to the notice board. Oliver will also put this on the website. It was decided that the best way of providing hard copy information on such groups as well publish more information is to place the details in a folder and leave this in the magazine rack. Michele will control this.

· ‘Helping The Medical Centre Help You’. The document originally drafted by Alan has now been completed, and has been placed in a wallet in the waiting room. It can also be included in patients’ welcome packs, together with ‘Making The Most of Your Appointment’. Two additional suggestions were made (Action - Lucie to incorporate these).

· S40 - Ken has sent a version of the Grass Roots bulletin that Michele produced to Paul Chapman of S40 and that will be published in the May edition.

6. REPORTS FROM NETWORK GROUP / STAKEHOLDER MEETINGS

· Sustainability and Transformation Plans: the CCG will use the Joined Up Care programme to plan and implement the STP required by NHS England. The PPG still has concerns about the ability of the CCG to achieve the aims given the resources available to them as we already know of examples where care in the community is not delivering the basic cover to patients in their homes.

· Until we receive the issued responses and plans from the CCG about Joined Up Care we cannot take any action. We will monitor the situation and make sure that the questions we raised in the letter to Steve Allinson are answered.

· Steve Allinson (Chief Officer of the CCG) will be invited to attend one of our meetings to respond directly to our concerns.

· Approaches to schools regarding PPG involvement: Ken Heap (Chesterfield Medical Partnership) has produced a letter jointly with KD to approach local schools. Ken has unfortunately had to withdraw from the Network Group and we are now taking this initiative forward on our own. The head of Brookfield, Steve Edmonds met with us and was very helpful and enthusiastic. We created an ‘e-letter’ that has gone to parents. Members of the PPG have been copied with this. KD will progress chase this in 2 – 3 weeks.

7. JOINED-UP CARE PROGRAMME

· See section 6 above.

8. PRACTICE REPORT

· The practice has asked us to use the generic email address as this is always checked during every day and emails and requests will be passed to the relevant member of staff.

· The practice is at capacity and so is strictly enforcing the new boundaries to make sure that patients on the west side of the practice (Holymoorside etc) are properly covered.

· Katy will check that the information on NHS choices is up to date.

· Ellie brought her new son into the practice, Sam has started maternity leave, Rachel is still in post.

9. ANY OTHER BUSINESS

· Letter to Prime Minister: this has also been sent to Toby Perkins MP, Jeremy Corbyn (Leader of the Opposition), Jeremy Hunt (Health Secretary) and Jon Ashworth (Shadow Health Secretary).

· The responses from the government are not explicit on the 24/7 statements. We will monitor this situation to see if the proposed way forward of the CCG is accepted by NHS England and we will monitor the service to patients. If this is threatened we will speak to the relevant organisations and individuals

· We will check at a future meeting that patients are warned about the short window for phone appointments with GPs and that could lead to very brief and abrupt consultations when there has been a long waiting time on the phone (though this doesn’t usually occur). This was to be included in the information on ‘Help Your Practice to Help You’.

10. DATES AND TIMES OF NEXT MEETINGS

AGM – 26th April 2017 6.00pm