CHARGES FOR NATIONAL LONG DISTANCE CALLS AND CALLS TO MOBILE PHONES
Appendix E
Click on the page number of the section that you are interested in
1ABOUT THIS appendix......
2charges – general information......
3National Long Distance Calls......
3.1Standard rates......
3.2Consumers......
3.3Small or Medium Business customers......
3.4Small or Medium Business customers – These plans are closed to new customers from 18 June 2004
3.5Business Direct Customers - closed to new customers from 18 June 2004..
4Calls to mobile phones......
4.1$5 Phone Plan, $10 Phone Plan, $22 Phone Plan, $30 Phone Plan, $30 Classic Phone Plan, $45 Phone Plan & $60 Phone Plan rates are only available to consumers or small businesses who are preselected to the Optus Long Distance Service. Call rates apply 24 hours per day, 7 days a week.
4.2Home (Starter, Super And Mega) Cap, Home Classic And Home Advantage Rates
4.3Home Comfort Rates......
4.4Wireless Home Comfort rates......
4.5Mobile Saver Bolt-On Call rates......
4.6Mobile Saver Plus Bolt-On Call rates......
4.7Small or medium business customers......
4.7Flat rates......
Charges for national calls and calls to mobile phones – Appendix E (SFOA)15 August 2013
1
1ABOUT THIS appendix
(a)This appendix sets out the charges for national calls and calls to mobile phones.
(b)The meaning of the words printed like this is set out at the end of the service description for the relevant service or in the consumer termsor SMB terms(as applicable to you).
(c)This Appendix E only applies to you where the standard pricing tablefor the Optus Long Distance Service tells you that we will charge you for national long distance calls and calls to mobile phones in accordance with this Appendix E.
(d)You should look at the terms of the Optus Long Distance Service standard pricing table to clarify whether this Appendix applies and how it applies to you, or you may contact us to confirm if this Appendix applies to you
2charges – general information
(a)All national calls (this excludes fixed charge calls) and calls to mobile phones (digital, but not satellite ie MobileSat or Optus Thuraya, connected to an Australian mobile network), unless specified otherwise, incur a call connection fee (as specified in the relevant pricing table) and additional charges (see below) based on the time and day of the call (see Charging Periods below).
(b)Charging commences at the time a connection is established and stops when a call is terminated.
(c)For the period on and from 27 November 2011, calls are charged in one minute intervals. Each call includes the call connection fee(unless specified otherwise), plus the charge per minute multiplied by the duration of the call and rounded up to the cent. The charge rates per minute for each call type are listed below.
(d)For the period between 18 July 2010 and 27 November 2011 calls were charged in 30 second intervals. Each call includes the call connection fee(unless specified otherwise), plus the charge per second multiplied by the duration of the call and rounded up to the nearest 30 second interval and cent. The charge rates per second for each call type and time period are listed below.
(e)For the period prior to 18 July 2010, calls were charged per second. Each call included the call connection fee(unless specified otherwise), plus the charge per second multiplied by the duration of the call and rounded up to the nearest second and cent. The charge rates per second for each call type and time period are listed below.
(f)For the purpose of determining the time at which a call is placed, the time used is the local time in the state to which the local exchange’s Charging Zone has been allocated. This will not necessarily be the local time at the place at which the calling party is located. The total call is charged in the time category current when the call is established.
(g)Where the charge for a call is distance based, the distance calculated is between the Charging Points of the Charging Zones where the call originates and terminates (unless specified otherwise). The location of each Zone's Charging Point is available inAppendix A. Calls between: Redcliffe and Caloundra; Cleveland and Southport; and Beenleigh and Southport, will be charged as though the distance of the call is over 50km not the distance as calculated between the Charge Points. Intercapital (InterCity) calls are calls between cities defined in Appendix Cwith distances calculated according toAppendix C.
3National Long Distance Calls
There are a number of sets of rates available for National Long Distance Call charges depending on how we classify you. There are standard rates available to customers generally,rates for you if you are classified as a consumer, and rates for customers classified as small or medium business customers (either as a micro business customer, SOHO customer or small business customer). In addition the rates for small or medium business customers and business direct customers, which are closed to new customers are set out below. You may only be on one set of rates at any time.
3.1Standard rates
Standard rates available to customers generally. The call charge rates may depend on the time at which the call is placed. Your agreementwillstate if there are weekday (peak & off-peak) and weekend charge periods (see Table below)that apply to your service.
Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0041666
Weekend / All day Saturday and Sunday / 0.0041666
3.2Consumers
(a)$5 Phone Plan, $10 Phone Plan, $22 Phone Plan, $30 Phone Plan, $30 Classic Phone Plan, $45 Phone Plan & $60 Phone Plan rates are only available to consumers or small businesses who are preselected to the Optus Long Distance Service. Call rates apply 24 hours per day, 7 days a week.
National Rate per Minute / Call Cap (If Applicable)$5 Phone Plan / $0.80 + 45c flagfall / N/A
$10 Phone Plan / $0.20 + 45c flagfall / $2 for 1 hour
$22 Phone Plan / $0.20 + 45c flagfall / $2 for 1 hour
$30 Classic Phone Plan / $0.80 + 45c flagfall / $2 for 1 hour
$30 Phone Plan / $0.80 + 45c flagfall / N/A
$45 Phone Plan / Unlimited – rates do not apply / N/A
$60 Phone Plan / Unlimited – rates do not apply / N/A
(b)Home (Starter, Super and Mega)Cap, Home Classic and Home Advantage rates are only available to consumers who are preselected to the Optus Long Distance Service. (see Table below). For the avoidance of doubt, “24 x 7” means that the charging period applies 24 hours per day, 7 days per week.
Home Starter Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0121212
Home Super Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0121212
Home Mega Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0090909
Home Classic Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0030303
Home Advantage Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0000000 (If Optus Local & Long Distance Fair GoTM policy is breached: $0.20 per call.)
(c)Wireless Home (35, 55 and 89) Cap, Wireless Home Classic and Wireless Home Advantage rates are only available to consumers who are preselected to Optus Long Distance Service. (See Table below).
Wireless Home 35 Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.2727272
Wireless Home 55 Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.2727272
Wireless Home 89 Cap Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.2272727
Wireless Home Classic Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.1818181
Wireless Home Advantage Standard National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.0000000 (If Optus Local & Long Distance Fair GoTM policy is breached: $0.20 per call.)
(d)Home Comfort rates are only available to consumers who are preselected to Optus Long Distance Service. (see Table below).
Home Comfort Lite National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0045454
Home Comfort Classic National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0030303
Home Comfort Weekends National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0030303
Home Comfort Weekends and Night National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)National Rates / 24 x 7 / 0.0030303
Home Comfort Anytime Cap National Long Distance Call Rates and Charge Periods
Charging Period / Rate per 30 seconds ($)National Rates / 24 x 7 / 0.363636
(e)Wireless Home Comfort rates are only available to consumers who are preselected to Optus Long Distance Service. (see Table below).
Wireless Home Comfort Classic National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.1818181
Wireless Home Comfort Weekends National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.1363636
Wireless Home Comfort Weekends and Night National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.11363636
Wireless Home Comfort Anytime Cap National Long Distance Call Rates and Charge Periods
Charging Period / Rate per call ($)National Rates / 24 x 7 / 0.272727
(f)HomeBasic rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below).
HomeBasic National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday & Weekends / Peak
Off-Peak / 24 x 7 / 0.0039999
(g)HomeSaver rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below).
HomeSaver National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0.0026666
(h)HomeOne rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below).
HomeOne National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0. 0026666
(i)Long Distance Saver rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below).
Long Distance Saver National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0. 0026666
(j)National Saver Bolt-on rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below).
National Saver Bolt-On Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0.000026666
(k)FreeTime rates are only available to consumers who are preselected to Optus Long Distance Service. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below). These rates are no longer available to you if you connect after 24 May 2006
FreeTime National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0.0018332
(l)‘yes’ CallSaver and ‘yes’ CallSaver Plus rates are only available to consumers who are preselected to Optus Long Distance Service for a period of 12 months. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below). These rates are no longer available to you if you connect after 24 May 2006
‘yes’ CallSaver & ‘yes’ CallSaver Plus National Long Distance Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0026667
Weekend / All day Saturday and Sunday / 0.0015
(m)'yes' HomeCap rates (including $39 HomeCap) are only available to Consumers who are preselected to Optus Long Distance Service for a period of 12 months. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreementthere are weekday (peak & off-peak) and weekend charge periods (see Table below). These rates are no longer available to you if you connect after 24 May 2006
'yes' HomeCap (including $39 HomeCap) National Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0039999
Weekend / All day Saturday and Sunday / 0.0018332
(n)Budget LineSaver rates are only available to consumers who are preselected to local Budget LineSaver for a period of 12 months. The call charge rates depend on the time at which the call is placed. Unless otherwise stated in your agreement there are weekday (peak & off-peak) and weekend charge periods (see Table below). These rates are only available to you if you connected or connect to the service on the Budget LineSaver pricingplan (a) prior to 25 May 2006 or (b) between 1 August 2006 and 31 March 2007.
Budget LineSaver National Call Rates and Charge Periods
Charging Period / Rate per second ($)Weekday / Peak
Off-Peak / 8:00am - 6:00pm Mon. – Fri.
All other times Mon. – Fri. / 0.0043333
Weekend / All day Saturday and Sunday / 0.0043333
3.3Small or Medium Business customers
(a)$5 Phone Plan, $10 Phone Plan, $22 Phone Plan, $45 Phone Plan & $60 Phone Plan rates are only available to consumers or small businesses
(b)Business Phone Plan (Business Long Distance $1, $2 & $3 Cap)
The following rates are available toyou if you are a micro business customer or SOHO customer and you connect to the service after 25 September 2006.
(c)Home Business Saver Phone Plan (Home Business Saver Long Distance $1, $2 & $3 Cap)
The following rates are available toyou if you are classified by Telstra as a residential customer and you connect to the service after 25 September 2006.
(d)Business Phone Plan (Business Long Distance)
The following rates are available toyou if you are a micro business customer or SOHO customer and you connect to the service before 25 September 2006
(e)Home Business Saver Phone Plan (Home Business Saver Long Distance)
The following rates are available toyou if you are classified by Telstra as a residential customer and you connect to the service before 25th September 2006.
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(f)Business Advantage Plan
The following rates are available to you if you are a micro business customer or SOHO customer and you connect to the service after 11 June, 2012.
(g)SOHO & Micro Business Offers (Cap 10, Cap 20, Cap 60)
The following rates are available toyou if you are a micro business customer or SOHO customer and you connect to the service before 1 May 2006