Chapter 8, Microsoft Outlook 2000 Deployment
|1|Chapter Overview
Microsoft Outlook 2000 Installation Types
Configuring the Exchange Transport
Messaging-Related Outlook Options
Chapter 8, Lesson 1
|2|Microsoft Outlook 2000 Installation Types
1.Installation Overview
|3|A.Decide on the installation type before you begin.
1.Corporate or Workgroup is the typical configuration for Messaging Application Programming Interface (MAPI) users who are in an Exchange environment and want access to public folders.
2.Internet Only is the typical configuration for users who read and send mail through an Internet service provider (ISP) without Microsoft Exchange Server as a profile service.
3.No E-Mail is the typical configuration for users who want the information management capabilities of Outlook 2000 but don’t have an Exchange server or Internet access in their environment.
|4|B.Make sure you meet the hardware and software requirements.
1.8 to 16 MB of RAM
2.Pentium processor
3.Up to 160 MB of disk space
4.Windows 32-bit operating system
5.Microsoft Internet Explorer 5
|5|C.Know what installation tools to use for deployment.
1.Windows Installer is built into the Windows 2000 operating system and uses .msi package files to install and uninstall all components of a chosen feature.
2.Setup command-line options allow you to perform installations in quiet, or unattended, mode.
3.The SETUP.INI file can be configured by the administrator and placed in the network installation share. When Setup is run on the client workstations, Outlook features required by your company will be installed.
4.The Custom Installation Wizard is included with the Outlook 2000 Resource Kit and can be used to customize the installation package file. It is also a free download from Microsoft’s Office Resource Kit Web site at
5.Windows 2000 group policies can be used to assign or publish Outlook 2000 for your Windows 2000 Professional workstations for easy deployment.
|6|2.Local Installation
A.Starting the Setup process
1.Use the CD-ROM to run Setup.
2.The Windows Installer service is called upon to install Outlook according to the instructions in the .msi file.
B.Maintenance mode
1.Runs in Setup if Outlook is already installed
2.Allows the user to add or remove Outlook features
3.The Setup options are Repair Outlook, Add Or Remove Features, and Remove Outlook.
C.Installation process
1.Select Install Now for a typical installation.
2.Select Customize for a custom installation.
3.MSIEXEC.EXE uses MSI.DLL to gather information about available components from the .msi database.
a.The product is the application that is being installed.
b.Features are components or groups of components that a user can select to install when installing a product.
c.Components are groups of files and Registry keys that are handled as an atomic unit when installing or removing a particular feature.
3.Network Installation
|7|A.A shared client installation allows users to connect to program files stored on the server instead of running the program from the local drive.
1.Requires less space on the local drive
2.Causes more network traffic
|8|B.Creating an administrative installation point
1.Run SETUP.EXE /A to create a SETUP.INI file on the server.
2.Use the SETUP.INI file to burn customized setup CDs for users who can’t connect to the network server.
|9|4.Preconfiguring the Network Installation
|10|A.Custom Installation Wizard
1.Install the wizard, which is downloadable from
2.Use to create a transform file (.mst)
|11|B.SETUP.INI can be modified to show, for example, the location of an .mst file.
|12|C.Command-line switches, such as SETUP.EXE /Q used to run an unattended installation, are found in the Microsoft Office 2000 Resource Kit.
D.In the event of conflict, the transform file has lowest priority, and then SETUP.INI, and the command-line options have highest priority.
|13|5.Messaging Profiles Are Required to Run Outlook
A.The Profile Wizard runs if no profile exists when Outlook is launched.
1.MAPI clients select Microsoft Exchange Server as the mail service.
2.The name of the server must be provided.
B.OUTLOOK.PRF
1.Place in the administrative share so it will be copied to \Winnt.
2.A profile is automatically generated when Outlook is launched the first time after installation.
3.The users won’t have to perform the configuration.
4.Must be edited with a text editor
|14|C.Custom Installation Wizard
1.Profile settings are saved when the transform file is created.
2.Profile settings are saved to the Registry.
3.Can overwrite an existing profile, which is impossible when using OUTLOOK.PRF
6.Adding or Removing Program Features from Outlook
|15|A.Adding features
1.Run Outlook Setup in maintenance mode.
2.Uninstall and reinstall Outlook with a new transform file.
3.Use the Custom Maintenance Wizard downloadable from
|16|B.Redeploying Outlook 2000
1.In the event of a deleted file, a forced reinstallation may be required.
2.Modify the Registry settings by deleting the keys that correspond to the globally unique identifier (GUID) of the transform file.
Chapter 8, Lesson 2
|17|Configuring the Exchange Transport
1.Exchange Transport Components
A.Remote Procedure Call (RPC) methods refer to the protocols that support RPC connectivity.
|18|B.Transport components refer to the three .dll files that are used for the client to access:
1.The address list
2.The information store
3.The Services property sheets in Outlook’s Tools drop-down menu
C.The components can be tested for connectivity by confirming that name resolution has occurred on the General property sheet of the Microsoft Exchange Server dialog box.
|19|D.Connection parameters can be configured once the Services option is selected from Outlook’s Tools menu.
1.Configure the General property sheet for server and mailbox name resolution and for the connection state.
2.Configure the Advanced property sheet to open other mailboxes for encryption, for authentication, and for offline use.
3.Configure the Dial-Up Networking property sheet if you’re connecting to the Exchange 2000 server using a modem and you want Outlook to establish a network connection for you.
4.Configure the Remote Mail property sheet to filter message retrieval when connecting to the Exchange 2000 server using a modem.
|20|2.RPC Binding Order
A.Modifying the connection order
1.Set the correct transport protocol when creating the installation share using the Custom Installation Wizard.
2.Use the Registry Editor to modify the connection order after installation.
B.Confirm that the correct protocol is listed first when troubleshooting slow client access, especially in a Novell NetWare environment.
Chapter 8, Lesson 3
Messaging-Related Outlook Options
|21|1.Configuration Options
|22|A.E-Mail Options
|23|B.Mail Services
|24|C.Mail Format
|25|D.Spelling
|26|E.Security
|27|F.Other
G.Delegates
2.Defining Permissions
|28|A.The client can use the Delegates tab in Outlook to grant permissions to Outlook folders.
1.Granting Delegate permission to Outlook folders allows the delegate to open the assigned folders from the File menu and manage the assigned folder according to the level of permission that has been delegated or granted.
2.Granting Delegate permission without assigning rights to any folders allows the delegate to send mail with the delegate’s name in the From field showing that the message was sent on behalf of the mailbox owner, but the delegate won’t have permission to read messages in the Inbox. The delegate must use the View menu within the message to insert the From field. Usually, users will grant at least Read permission to the Inbox so that the delegate can read incoming messages and respond to sent mail.
3.Granting permission at the top level, or mailbox level, allows the delegate to include the mailbox on the Advanced tab of their personal profile, thereby opening the mailbox every time they open their own mailbox.
B.The client can grant permissions to personal folders by accessing the properties of the folder and granting permissions on the Permissions tab.
C.The administrator can grant Send On Behalf Of permission to a mailbox by opening the Active Directory Users and Computers MMC snap-in and clicking the Delivery Options button on the Exchange General tab of the user’s properties.
D.The administrator can grant Send As permission to users who need to send mail for another user without their own name showing on the From field of the message.
|29|E.Storage group dependencies
1.Delegation is supported between users in the same store only, where multiple stores exist on the same server.
2.Delegation is supported between users when their stores are not located on the same server.
3.Outlook Client Extensions
|30|A.The Add-In Manager is used to extend the capabilities of the Outlook client.
|31|B.The Out of Office Assistant is an example of an Outlook add-in.
C.Component Object Model (COM) add-ins and Visual Basic for Applications (VBA) allow developers to extend the capabilities of Outlook even further.
|32|Chapter Summary
Microsoft Outlook 2000 Installation Types
Configuring the Exchange Transport
Messaging-Related Outlook Options
Outline, Chapter 81
Microsoft Exchange 2000 Server Implementation and Administration