Chapter 1: Fraud Prevention HQ

Chapter 1: Fraud Prevention HQ

Module: / Fraud Prevention HQ
Implementation Questionnaire

Chapter 1: Fraud Prevention HQ

Basics

1. / Financial Institution Name
2. / Address
3. / City, State Zip
4. / Time Zone
Use dropdown to selectAlaskaAleutianArizonaCentralEast-IndianaEasternHawaiiIndiana-StarkeMichiganMountainPacificPacific-NewSamoa
5. / Website
6. / FI Code in Production URL (will match the FIs domain name in most cases) Assigned by ACH Alert
FI Login Page: / /
Client Login Page: / /
(These URLs are valid for Standard Security login.)
7. / Email Address for Release Notification and Production Issues (Should be a distribution list)
8. / NOTES

Financial Institution Operations

9. / Which vendor supplies the core system for the FI?
10. / Which vendor supplies the retail online banking system for the FI?
11. / Which vendor supplies the business online banking system for the FI?
12. / Do you process in house or are you processed in a data center?
13. / NOTES

Services Purchased

14. / Services Purchased within Fraud Prevention Hq
BIO-WIRE (Wire Controls)
C.O.P.S. (ACH Credit Controls)
PRO-CHEX (Check Positive Pay)
PRO-TECH (ACH Debit Controls)
15. / NOTES

Access Settings

See Implementation and Operational Guide for more details
16. / Client User Entitlement Management - Security Model
(Complete for each service purchased) / FI Managed - All Roles / Client Managed - FI Manages Protected Roles
(Continue to a.) / Client Managed - Protected Role Admin Alerts (Continue to a.) / Client Managed – ALERT Only (Continue to a.)
BIO-WIRE
C.O.P.S.
PRO-CHEX
PRO-TECH
/ Alert Client Admins of new accounts, senders or companies?
Yes
No
17. / System Access: FI Login (Check One)
Standard Login
Use SSO for FI Logins (Continue to a.)
/ FI SSO: Provide the URLs
FI Redirect URL:
FI Keep Alive URL:
18. / System Access: Client Login (Check all that apply)
Standard Login
Use SSO for Client Logins – Type(s) of SSO (Continue to a.)
/ Client SSO: Provide the URLs
Client Redirect URL:
Client Keep Alive URL:
19. / Session Management (Applies only if using Standard Security. Will be set up by the FI.)
Maximum Login AttemptsUse dropdown to select1 Attempt2 Attempts3 Attempts4 Attempts5 Attempts6 Attempts7 Attempts8 Attempts9 Attempts
Password Expires In:Use dropdown to select15 Days30 Days45 Days60 Days75 Days90 Days
Reuse Password:Use dropdown to select1 Time2 Times3 Times4 Times5 Times6 Times7 Times8 Times9 Times10 Times
Session Timeout:Use dropdown to select5 Minutes10 Minutes15 Minutes20 Minutes25 Minutes30 Minutes35 Minutes40 Minutes45 Minutes50 Minutes55 Minutes60 Minutes65 Minutes70 Minutes75 Minutes80 Minutes85 Minutes90 Minutes
Multi-Session Behavior:Use dropdown to selectAllowReject NewTerminate Old
20. / NOTES

Email Setup

NOTE:
This applies only to system level emails. For FIs implementing standard security, this email address will be used for both FI & Client login credential emails. Service specific email headers can be configured for each service.
21. / Email: SendGrid - select the subdomain
(This data appears in the detailed header information of the emails)
DNS records will be provided to the FI.
Default: achalert.domain.com (domain of the FI)
Other
22. / NOTES

Notification Settings

This section is for the setup of system level messages such as user setup and forgot password.

23. / Product Name
Fraud Prevention HQ
Other:
24. / Notification Methods
 Email
25. / FI Support Phone
Phone:
Email:
26. / Email Addresses
From Email:
Reply To:
Direct Undeliverable To:
27. / NOTES

Holidays

28. / Select All Holidays FI Observes
Federal Holiday / Observe / Do Not Observe
New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
Additional Holiday / Observe / Date
Other:
Other:
Other:
29. / NOTES

Contact Information

Primary Contact
Contact Name / 30.
Email Address / 31.
Phone Number / 32.
Project Manager
Contact Name / 33.
Email Address / 34.
Phone Number / 35.
Marketing
Contact Name / 36.
Email Address / 37.
Phone Number / 38.
Implementation Manager
Contact Name / 39.
Email Address / 40.
Phone Number / 41.
Operations Manager
Contact Name / 42.
Email Address / 43.
Phone Number / 44.
Information Technology
Contact Name / 45.
Email Address / 46.
Phone Number / 47.
Additional Contact
Contact Name / 48.
Title / 49.
Email Address / 50.
Phone Number / 51.
Additional Contact
Contact Name / 52.
Title / 53.
Email Address / 54.
Phone Number / 55.

FI Admin

The FI Admin(s) will be the initial FI user(s) set up by ACH Alert. The FI Admin will be set up by ACH Alert with only the Manage FI Users access right. Three users can be established as FI Admins.

User 1
Contact Name / 56.
Email Address / 57.
Phone Number / 58.
SSO ID (if applicable) / 59.
User 2
Contact Name / 60.
Email Address / 61.
Phone Number / 62.
SSO ID (if applicable) / 63.
User 3
Contact Name / 64.
Email Address / 65.
Phone Number / 66.
SSO ID (if applicable) / 67.

Billing Data Exchange Between Fraud Prevention HQ & FI

68. / Select data exchange method for billing data from Fraud Prevention HQ to FI
FIIT
SFTP
Other
/ Provide IP address
69. / NOTES

Billing Functionality

  • Establishing a rate card is a step required prior to establishing any Client Profiles.
  • Below is a list of the available fields for both the analysis and hard charge rate cards.
  • At least one field must be completed.
  • FI User will enter this data.

70. / Select timeframe and delivery (See Implementation & Operational Guide)
EOM Midnight
Last Business Day
EOD Set Calendar Day on (provide 1-28)
Midnight Set Calendar Day on (provide 1-28)
71. / Analysis Billing – Fraud Prevention HQ Fees: specify 1 - 10-digit service code
Client Setup FeeOne-Time Not Applicable
Client Monthly FeeRecurring Not Applicable
User Setup FeeOne-Time Not Applicable
User Monthly FeeRecurring Not Applicable
Email MessageRecurring Not Applicable
SMS Text AlertRecurring Not Applicable
72. / Analysis Charge - select file format
ACH Alert standard (See Pro-Tech Implementation & Operational Guide)
Other (Please submit a sample file to ACH Alert)
73. / Hard Charge Billing - Fraud Prevention HQ Fees: specify dollar amount
Client Setup FeeOne-Time Not Applicable
Client Monthly FeeRecurring Not Applicable
User Setup FeeOne-Time Not Applicable
User Monthly FeeRecurring Not Applicable
Email MessageRecurring Not Applicable
SMS Text AlertRecurring Not Applicable
74. / General Fees: Hard Charge - select file format
NACHA File: specify file header content
Immediate Destination:
Destination Name: (Continue to a.)
Other (Please submit a sample file to ACH Alert)
/ Provide account information for offsetting credit entry in NACHA file for Hard Charge
Routing Number (9 digits):
Account Number:
Account Type: DDA General Ledger
75. / NOTES

Go Live Information

76. / What is your target date to Go Live?
77. / Have you selected a group of pilot customers?
No
Yes
78. / NOTES

ACH Alert Invoice

79. / Provide contact information for the ACH ALERT invoice
Contact Name:
Email Address:
Phone Number:
80. / NOTES

Referral Contact

81. / Would you be willing to provide a testimonial for ACH Alert?
No
Yes
82. / Would you be willing to have potential ACH Alert customers contact your organization for a reference?
No
Yes
83. / If yes, provide contact information?
Contact Name:
Email Address:
Phone Number:
84. / NOTES

Electronic Signature

I have completed the Fraud Prevention HQ Implementation Questionnaire. I understand that any changes after submitting this document to ACH Alert may require a change request and charges may be incurred.

Completed by:
Date:
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