Change Management Interim Project Management STEPHEN HOWLETT

Change Management | Interim Project Management STEPHEN HOWLETT

Maximises investments in change: meets corporate objectives 22 Bremen Grove, Shenley Brook End Public and Private Sector Expertise Milton Keynes, MK5 7FJ

Manages programmes from conception to completion T: 07796 544678 | E:

Results focused and driven interim Project and Programme Manager; possesses a comprehensive career history delivering measurable operational transformation, business performance reporting, business process re-structuring and IT change management. 15 year career within Accenture PLC and has recently delivered a 2 ½ year contract as Programme Manager for City of London, insourcing the revenues service (£850m revenue per annum).

▪Drives change, defines programme governance and blueprints – delivers on schedule & on budget. / ▪Interim experience, proven track record delivering results within private and public sectors.
▪Focuses on process improvement, identifies waste and implements simple fixes to reduce time & cost. / ▪Manages detailed project lifecycles and works in partnership with stakeholders.
▪Manages complex co-sourced project teams, defines communication strategies and monitors progress. / ▪Expertise of ITIL v3 aligned change best practice & applies it to poorly defined & inconsistent processes.
▪Comprehensive permanent career in Accenture demonstrating internal promotion. / ▪Increases end to end quality through communication: nurturing excellence and supports stakeholders.

Illustrative Success: Interim and Permanent Contracts

Change and Communication (Public Sector)

▪Engaged by the City of London Procurement Service to deliver an 18 month transition and transformation project to deliver £30m in savings and legacy savings of £9.4m/pa. Successfully proposed and agreed the Change Strategy, defined the communications plan and acted as Chair and key contact for the Change Partner Network.

▪Completed the insourcing of the Revenues Collection Scheme (15 month programme) and coordinated 7 work streams (IT, HR, Accommodation, Processes, Exit Management, BAU and Programme Governance) to deliver on schedule and on budget (revenue service is responsible for £850m in revenue per annum).

Stakeholder Engagement (Private and Public Sector)

▪Extensive experience of senior stakeholder engagement as evidenced in current contract with City of London and also whilst delivering the development and implementation of a communications strategy for Accenture, significantly reducing the interaction overhead on the Change Management team.

▪Managed a global change team (Philippines, India, North America) of 6 change management specialist and delivered improvements in line with stakeholder requirement to ensure process was more efficient and effective.

▪Engages with stakeholders at all levels, internally and externally, through project updates, highlight reports and site visits. Accurately reporting progress against plan, highlighting risks and issues.

Performance Management – Business Improvement

▪Successfully delivered a Business Readiness Approach for City of London, evaluating the steps required for departments to use the new services as designed – monitored approach by undertaking departmental and stakeholder assessments.

▪Effectively delivered a project for Accenture focusing on the delivery of improvements to make change processes more efficient and effective. Significantly reduced the number of change requests received from over 1,000 to less than 200 and unified 3 different existing change management processes into 1 common process – providing simplified and aligned disparate processes.

Overview of Interim Contracts

2 x Contracts with City of London May 2012 – October 2014

Programme Manager (August 2013 – October 2014)

(Fifteen month programme to insource the revenues service which is responsible for £850m in revenue per annum)

▪Operated as Programme Manager for the Revenues Collection Service and successfully delivered a complex project to insource the revenues service on schedule and on budget.

▪Defined the programme governance and blueprint and responsible for the coordination of 7 work streams of the programme including IT, HR, Accommodation, Processes, Exit Management, BAU and Programme Governance.

▪Responsible for managing the internal resources and budget (£750k).

▪Worked in partnership with a variety of 3rd party suppliers to establish costs and coordinate their resources; engaged with internal and external stakeholders at all levels through project updates, highlights reports and site visits.

▪Accurately reported the progress against plan and highlighted any risks and issues ensuring effective communication from conception to completion.

▪Provided formal reporting to Finance and Establishment Committees and managed using tailored MSP principles.

Project Manager (May 2012 – July 2013)

(18 month transition and transformation project to deliver £30m savings and legacy savings of £9.4m/pa)

▪Managed a complex co-sourced project team (65) to create an internal shared service to deliver sourcing, procurement, requisition processing, accounts payable, reconciliations, helpdesk, payments and data management services.

▪Responsible for transitioning and transforming locally completed work from 19 departments.

▪Effectively managed all change and communication processes, initially proposed and agreed the revised Change Strategy defined the communications plan showing key messages for stakeholders and appropriate channels to use, chaired the Change Partner Network and was a key contributor and approver on status reports, finance committee reports, business key messages and intranet updates.

▪Controlled operations and funding; presented the funding approach, funding calculations and apportionment basis to the Finance Leadership Group: effectively resolved queries with Heads of Finance and Chief Officers.

▪Devised the Business Readiness Approach and undertook departmental and stakeholder assessments.

Overview of Permanent Employment

Accenture 1996 – 2012

(Highly successful career with Accenture demonstrating internal promotion and enhanced responsibilities)

Methods and Tools (AMT) Change Management Lead (2009 – 2012)

▪Improved, standardised and managed the Change Management process for the Accenture tools used in the support of all Accenture engagement (˃1000). Including the business critical operational tools shared across the business.

▪Managed a global team: designed & implemented change request processes for all AMT applications & tools.

Global and European User Relationship Manager (2008 – 2009)

▪Focused on Performance Management Reporting on a global scale; responsible for contacting and supporting Accenture’s most influential “Diamond” clients and supporting them move from transition to operations, providing status calls on the roll out of the tools and providing priority 1 incident resolution.

▪Responsible for delivering process improvements: Root Cause Analysis Process & Customer Satisfaction Surveys.

Metrics Architect / Subject Matter Expert (2006 – 2008)

▪Operated as European Performance Management (PMR) Team Lead and managed the deployment of the performance management suite to Application Outsourcing and Business Process engagements.

Performance Management Reporting Lead for AFS (2004 – 2006)

▪Formalised & operationalised Performance Management Reporting within the Accenture Financial Solutions (AFS) tower: allowing the business to compare results between engagements & provide quantifiable sales collateral.

(Additional information relating to the above roles and further career with Accenture available upon request)

REFERENCES AVAILABLE UPON REQUEST