CHAMPS Alignment and Dependency Tools Frequently Ask Questions

CHAMPS Alignment and Dependency Tools Frequently Ask Questions

Contents

1.Why can’t I see my stores in the reporting tool (ROCC/ACE, FSCC, GES)?

2.I used to be able to see stores in the reporting tool (ROCC/ACE, FSCC, GES), why can I still login but no longer see them?

3.Why can’t I see all countries in my Business Unit in ROCC/ACE reporting tool?

4.I used to receive all audit reports in the email. Why have they stopped coming?

5.Why can’t I see all my store data in Action Planning and Follow-up website?

6.Why can’t a specialist or any user type see all stores he needs to in the ROCC/ACE, NSF or GES tool?

7.Why do I have two user accounts?

8.How to change the ROCC/ACE reporting tool password?

9.How to change the AT password?

10.Why is my AT changes is not reflecting in Reporting tool (ROCC/ACE, FSCC, GES)?

11.I need to see all stores in the reporting tool, how should I be setup in the Alignment Tool?

1.Why can’t I see my stores in the reporting tool (ROCC/ACE, FSCC, GES)?

The most common root cause of the issue is due to the setup in the Alignment Tool. Please check the Alignment Tool (AT) to verify:

User is set up in the correct role in the Alignment Tool.
User must have store assigned to them. The store assigned to them is what a user will see in the report. This rule apply to all type of role except for CHAMPS Coach.
If user is a CHAMPS Coach, make sure the user do not have any store assignment. When there are no store assigned to a CHAMPS Coach, by default the reporting tool will assign the alignment stores to a CHAMPS Coach.
User cannot exist multiple times with different role, the example is below. If this exist, you have to delete the user record that is not applicable.

If user is set up in multiple roles in an alignment with store assignments, make sure to use the highest position (with most store assignments) for reporting tools setup.
If user is a new coach replacing another coach, make sure to delete the outgoing coach first and then add the new coach info and assign stores.
If user is set up as an “Other” and modeled after a role, make sure the person being modeled after is still present in the alignment.
Verify that the user is assigned to the right brand(s).

The first thing to do is to check the setup in the Alignment Tool. Please check the Alignment Tool (AT) to verify:

User’s Brand information is present. If user needs access to both brands, make sure the Brand field is populated as such.

User’s rolein the AT has not changed.
If you did not find anything out of the ordinary in the setup, find out what are recent changes made to the information that could cause the issue, and provide this information when you reported the issue to the support mailbox in the main page of the Alignment Tool website.

Please check the Alignment Tool (AT) to verify:

User is setup in all the alignments it need access to.
User information must be consistent in all the alignments. That means the user first name, last name, email address and role must be the same in all the alignments.
Except for CHAMPS Coach, all coach role store assignments in order to see the reports for that stores.

This happens quite often to those who are set up as CHAMPS Coaches in multiple countries. Please check the Alignment Tool (AT) to verify:

If a user is in multiple countries, make sure the spelling of user’s first/last name and email address is exactly the same in all alignments.
Please make sure NO stores are assigned in any countries the user is set up. This only applies to FSCCs audit reports sent by NSF.
ROCC/ACE reports are only emailed to those who have store assignments.

Please make sure the Date Range filters are properly set.

Please check the Alignment Tool (AT) to verify:

If a specialist is in multiple countries, make sure the spelling of user’s first/last name, email and brand information is consistently the same in all alignments. The user is uniqueness is identify by 3 elements: first name, last name and email address.
User must be added as a Reporting tool user
If the user role is other than CHAMPS Coach, the user must be assigned to stores to be able to see the stores in the vendor tool (ROCC/ACE, NSF, GES).
In the example below, a user with ‘Other Recipient’ role has been created in the Alignment Tool, and has been added as a ROCC Reporting user. However, there are no stores assigned to the user.

7.Why do I have two user accounts?

User account is unique by first name, last name and email address. Please check the Alignment Tool (AT) to verify records are unique:

If a specialist is in multiple countries, make sure the spelling of user’s first/last name, email and brand information is consistently the same in all alignments. The user is uniqueness is identify by 3 elements: first name, last name and email address.

If a user name contain accent character, and the user exist in multiple alignment, make sure the use of this character is in all name. For example, user with spelling Règina vs Reginaare count as 2 different name.

8.How to change the ROCC/ACE reporting tool password?

Currently, it is a manual process. A user cannot change the password by himself at all due to the setup of various ROCC/ACE related tools. You can send the password change request to . The request will be forwarded the vendor supporting ROCC/ACE.

9.How to change the AT password?

To change the user AT password, go to File in the menu bar and select Change Password.

10.Why is my AT changes is not reflecting in Reporting tool (ROCC/ACE, FSCC, GES)?

Any changes in the Alignment Tool will take at least 24 hours to reflect in the Reporting tool. That include adding or modify user access, or any franchisee or store update. When you have this issue, check the time when you made the change and the time when you access the Reporting tool. If you know it has been 24 hours, only than you can submit a ticket to the support mailbox to report the issue.

11.I need to see all stores in the reporting tool, how should I be setup in the Alignment Tool?

Usually this is required for a QA role user. If you have this needs, in the Alignment Tool, you need to be setup as a CHAMPS Coach.
Secondly, make sure the CHAMPS Coach role do not have any stores assignment. This is because, by default when there are no store assignment, a CHAMPS Coach will be assigned to all stores.
The most common issue is due to a CHAMPS coach is assigned to a few stores only, for example 10 out of 100 stores in the alignment. If this happen, the CHAMPS Coach will see only 10 stores in the reporting tool.

CHAMPS Alignment and Dependency Tools– Frequently Ask Questions