Certificate III in Fitness
MODULE 1 – Your Client
ASSIGNMENT TASK
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[Your Name] Certificate III - Module 1 - Assignment 1401A.docPage 1 of 10

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© Australian College of Sport & Fitness

[Your Name] Certificate III - Module 1 - Assignment 1401A.docPage 1 of 10

General Instructions

The assignment is in 4 sections with a number of parts each. Please ensure that you submit complete assignments including all sections and all parts.

You may use your Cert III Module 2 course notes and any other resources available to you. We advise you to use as many research strategies as possible to acquire a good understanding of the subject matter.

Please submit your assignment based on the submission instructions in the course overview information.

If you have any questions how to complete assignment question please email or contact your tutor.

Please note that assignment questions may alter slightly, these changes will be made on the downloadable version.

Section 1 – Fitness Orientation and Health Screening

Part A – Identify General Fitness Requirements

Imagine that you are working at the front counter of a new large fitness complex. You offer a large range of facilities and classes. A new client approaches you and is interested in becoming a member.

  1. List 3 open ended questions you would ask clients in order to establish which of your services they would like to access?

Tutor Comments:
  1. List 5 requirements or expectations your clients might have for the fitness complex?

Tutor Comments:

Part B – Advise clients

  1. Describe 5 health benefits from fitness activities.

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  1. Explain how fitness appraisals allow the fitness instructor to tailor the best solution for their client. (under 200 words)

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Part C – Health screening questionnaire

  1. In point form, explain the purpose of a health screening questionnaire (minimum of 5 points).

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  1. List a minimum of 5 types of screening information that would be contained in a screening questionnaire.

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  1. Explain what is meant by a contraindication and how this relates to exercise.

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  1. Why is it so important to establish whether a client has a contraindication to exercise?

Tutor Comments:

SECTION 1: Fitness Orientation and Health Screening Competencies

FOR TUTOR USE, PLEASE COMPLETE C AND NYC SECTIONS IN THE BELOW TABLE:

Q’s / C / NYC
Part A: Identify general fitness requirements / 1
2 / Establish the service the client wishes to assess
Identify and assess client requirements and expectations
Part B: Advise clients / 1
2 / Explain benefits of fitness activities
Explain benefits of fitness appraisals
Part C: Health screening questionnaire / 1
2
3 + 4 / Explain the purpose of a health screening questionnaire
Describe screening information
Explain contraindications and harmful practices
Section 2 – Provide Quality service

Part A – Communication

  1. Describe ‘non verbal’ communication. Why is this type of communication important for fitness professionals?

Tutor Comments:
  1. Effective 2 way communication requires active listening and questioning. Identify 5 questions you would ask a potential client to ensure you have the right information to meet their needs?

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Part B – Personal Presentation Standards

  1. List 5 personal presentation factors a fitness professional should be aware of whilst working in a gym.

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Part C – Develop a client relationship

  1. Explain briefly what is meant by ‘rapport’ and why it is important for a fitness professional to build rapport with clients?

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  1. In order to promote repeat business, from time to time it will be important to offer marketing promotions.
  2. Research 3 fitness facilities that use different types of marketing promotions. Compile a list of these promotions.

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  1. Discuss which of these you feel is the most effective and why.

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  1. As a fitness professional, you will need to exercise discretion and confidentiality within boundaries. Create a set of guidelines that exist between a client/instructor, with an explanation for each.

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Part D – Complaints

  1. From time to time, clients will have complaints about your facility or service. Some may be valid, others may not.
  1. Identify 5 potential complaints that may arise in a fitness facility and explain how you would resolve these complaints.

1
2
3
4
5
Tutor Comments:

SECTION2: Provide Quality service Competencies

FOR TUTOR USE, PLEASE COMPLETE C AND NYC SECTIONS IN THE BELOW TABLE:

Q’s / C / NYC
Part A: Communication / 1
2 / Describe non-verbal communication
Uses two way communication
Part B: Personal Presentation / 1 / Describe personal presentation
Part C: Develop Rapport / 1
2
3 / Develop rapport
Discusses promotional services
Discusses client boundaries
Part D: Complaints / 1
1 / Describe potential conflicts
Explain solutions

Section 3 – Client Health Assessment

Part A – Determine Fitness goals

  1. Explain (in 200 words) why it is important to discuss other information such as the client’s likes, dislikes, lifestyle, habits and family situation before prescribing exercise.

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  1. Explain short-term goals and long-term goals with 3 examples of each.

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  1. Explain how you would match services to fitness goals, including 3 examples.

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Part B – Fitness Appraisal

  1. In the fitness industry you will need to use certain apparatus when conducting fitness appraisals. Identify the equipment or tools used for each of the following:

  1. Cardiorespiratory endurance:

  1. Blood pressure:

  1. Range of movement:

  1. Strength:

  1. Body composition:

  1. Waist hip ratio:

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Part C – Motivation

  1. It is very common for clients to begin an exercise program and then discontinue with it.
  1. Outline 5 common reasons for clients to discontinue with their exercise program

Tutor Comments:
  1. Recommend 3 strategies to encourage exercise adherence.

Tutor Comments:

SECTION3: Client Health Assessment Competencies

FOR TUTOR USE, PLEASE COMPLETE C AND NYC SECTIONS IN THE BELOW TABLE:

Q’s / C / NYC
Part A: Fitness goals / Explain the importance of discussing other information
Describe long term and short term fitness goals
Part B: Fitness Appraisal / 1 / Identify fitness appraisal tools
Plan equipment
Describe fitness appraisal methods
Part C: Motivation / 1 / Recognise common reasons for discontinuation
2 / Recognise factors that will encourage exercise adherence

Section 4 – Address Client Needs

In order to provide the best outcomes for your client, you will need to develop your knowledge of available client services and understand how these services can be customised for your client’s needs.

  1. Undertake research of 2 fitness facilities to determine available services.
  1. Provide a list of the services of both facilities (this could be the flyer for the facility or a list you create yourself).

Tutor Comments:
  1. How do these services compare with the services an independent personal trainer could offer?

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  1. Using the list of services you collected, propose a service that would best match the following clients:
  1. A single mum looking for relaxation who can only afford a babysitter once a week

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  1. Someone who loves music and dance and is looking for an intense workout

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  1. Someone looking to improve flexibility

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  1. A 35 year old insurance broker looking to de-stress

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  1. A 25 year old man looking to increase muscle mass

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  1. Your clients will experience areas of difficulty when it comes to accessing services. These areas may include:
  2. Limited services
  3. Cost
  4. Schedule conflicts
  5. Travel (distance to venue)
  6. Lack of time

Propose strategies to deal with each of these areas in order to provide the best solution to your client’s needs. Remember that the best solution isn’t always the perfect solution; it is simply the best of the alternatives on offer.

Limited service:
Cost:
Schedule conflicts
Travel (distance to venue):
Lack of time:
Tutor Comments:

SECTION4: Address Client Needs Competencies

FOR TUTOR USE, PLEASE COMPLETE C AND NYC SECTIONS IN THE BELOW TABLE:

Q’s / C / NYC
Develop Knowledge / 1a / Undertake research to compare available services
1b / Investigate services of other providers
Recommend services / 2 / Evaluate services and recommend those to best match client
Customise Services / 3 / Identify areas of difficulty and propose solutions

© Australian College of Sport & Fitness

[Your Name] Certificate III - Module 1 - Assignment 1401A.docPage 1 of 10