CBC1501 - Chapters Roundup
Chapter 1 – Introduction to communication
What this chapter will teach you
· What communication is.
· How does communication work.
o Who the sender is
o What the message is
o What the channel is
o Who the recipient is
o More about feedback
o More about noise
· More about communication in organisations.
· How to strengthen your communication skills..
Chapter 2 – The reading process
What this chapter will teach you
· More about reading at word level.
· More about reading at sentence level.
· How to increase your reading speed.
Chapter 3 – English grammar toolkit
What this chapter will teach you
· More about base words and its inflections.
· More about compound words.
· More about word classes.
· More about different types of sentences and sentence elements.
Chapter 4 - Format
What this chapter will teach you
· More about the different formats of Letters, Memoranda, Instructions and Procedures as well as Reports.
This is a very important chapter.
Chapter 5 – The writing process
What this chapter will teach you
· How to plan when writing something like an essay – this is important, you’ll have to do this in Assignment 1 and in the exam.
· How to write the document, it consists of:
o An introduction
o A body, and
o A conclusion.
o And paragraphs, very important.
· More about the final draft.
Chapter 6 – Persuasive writing
What this chapter will teach you
· More about argumentative writing (How to defend, to substantiate, to argue and to justify.
· How to build an argument.
· More about persuasive writing.
· How to fix common errors such as vagueness, wrong word choice, awkward phrasing etc.
Chapter 7 – Nonverbal communication and listening
What this chapter will teach you
· More about nonverbal communication, what it is and what categories it consists of.
· More about listening, what types of listening there is and what the barriers to effective listening are.
Chapter 8 – Interpersonal communication in the workplace
What this chapter will teach you
· What self-image is.
· More about interpersonal competence skills (self-disclosure, assertiveness and empathy).
· More about the interview situation (types of interviews and types of questions.)
Chapter 9 – Communication in groups and teams
What this chapter will teach you
· More about groups – how they function, advantages and disadvantages of groups and leadership in groups.
· Meetings – how to plan and conduct them.
· More about problem-solving and decision-making.
· More about conflict in groups.
Chapter 10 – Oral presentations
What this chapter will teach you
· How to attract an audience’s interest.
· How to organise a presentation.
· Visuals for presentations.
· How to rehearse your talk.
· Monroe’s motivated sequence – p211 – Very Important!