SATTE Awards 2018 – Excellence in Customer Service – MICE (Hotels)
SATTE Awards 2018
Category – Excellence in Customer Service – MICE (Hotels)
Award category / DescriptionExcellence in Customer Service / Recognise innovation in initiatives/ practices implemented by the hotel to enhance and improve customer satisfaction in MICE segment
Eligibility criteria
- Applications for this Award categoryare open for all hotels operational in India offering MICE facilities
- Please use the relevant application form for the Award category
Important rules for participation
- Please complete the form in permanent ink (pencil applications will not be permitted)
- All questions must be answered. Incomplete forms may not be considered.
- Questions marked with asterisk (*) are mandatory and need to be answered. In case you don’t have an answer for any question, please write ‘NA’ for that question
- Please provide your answer in bullet points to keep it precise and relevant
- The declaration (at the end of this form) must be signed by a senior functionary of the organization (MD/Owner/Director/Any other senior functionary with signing authority)
- The form may be submitted in any of the following ways:
- Email the completed application form to
- Send a hard copy of the completed application form via courier to:
T: +91 (22) 6172 7272 ext. 7076| M: +91 9664219292| F: +91 (22) 6172 7273|
The completed form must reach the Awards Management by 10 January 2018
- Please maintain one copy of the form with you for your records.
- If you have any questions, or require any clarifications, please contact Mr. Ritesh Indulkar (contact details above)
- The final eligibility of the nominees is subject to the discretion and approval of the Award management and Jury
- Employees (and their immediate family members)of UBM , sponsors and partners of the award are not allowed to participate
- Submission of this application will be deemed acceptance of the Award’s terms and conditions as available on the website :
- Information provided by the Applicants will be confidential and will be used only for the limited purpose of evaluating the entry to these Awards
SECTION I – GENERALINFORMATION
Name of the Applicant*
Designation
Hotel Name*
Year of Establishment
Registered address
Contact details / Telephone:
Email:
Company website:
SECTION II – MICE FACILITIES INFORMATION*
Details of plenary halls/meeting rooms
(area in sq. feet and seating capacity)
Details of convention halls
(area in sq. feet and seating capacity)
Details of exhibition space
(area in sq. feet, covered or open space, indoor/outdoor)
Number of conventions and mega events held during the last 2 years
Key events organized
MICE Revenue for last 2 years (in INR cr.) / FY 17 – ______
FY 18 - ______
SECTION III – CUSTOMER SERVICE CASE STUDY
1. Describe how you have worked with your clients to ensure the MICE facilities meet their needs and their requirements (with respect to areas like technology, catering, event management, guest relations etc.)*
2. How do you measure customer satisfaction based on the initiatives mentioned above? Provide quantitative data for evidence of improved customer service*
3. Describe the impact of the customer service initiatives on your MICE stakeholders (please specify each stakeholder and detail the impact for the same)*
4. List 3 key reasons why you should be adjudged the winner for this category*
5. List the details of the documents provided to support your entry*
S No. / Document Name / Description of document
1 / Customer testimonials/feedback/survey results (mandatory)
2
3
DECLARATION*
I declare that the information provided in this application form is correct, accurate and pertains to my business. I agree to abide by the rules and regulations of participation.
Sign / Date
Name
Designation
Company Stamp
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