Casual Events Crew Team Leader

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Job Profile

Casual Events Crew – Team Leader

RAFATRAD Ltd is a wholly owned subsidiary of the Royal Air Forces Association, a registered charity, number 226686 in England and SC037673 in Scotland. Profits from the business activities of RAFATRAD Ltd are covenanted back to the charity at the end of each year.

Job Role

Casual Events Crew Team Leaders are essential in delivering the RAF Association presence at Airshows and other public events where you will -

• Help maximise sales at the events.
• Sell a range of excellent RAF and aviation themed merchandise.
• Deliver a fantastic customer service experience to every customer, sharing your warm personality and genuine enthusiasm for our products.
• Take pride in making sure that the display looks amazing and stocks are replenished quickly.

Responsibilities

People Management

• To lead, manage and motivate all temporary events staff and volunteers.
• Responsible for the professional behaviour of their team.
• Ability to identify opportunities at Airshows to maximise the income generation and visibility of the RAF Association.
• Issue H&S brief and risk assessments for all staff and volunteers.
• Ensuring that good working practices and policies are adhered to at all times.

Customer Service

• Serve customers to the highest standards, providing an exceptional customer service experience.
• Ticket, arrange and display merchandise to promote sales.
• Ensure that the display layout looks presentable, tidy, clean and vibrant.
• Greet customers and ascertain what each customer wants or needs.
• Advise customers on products and up-sell where possible.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Exchange merchandise for customers and accept returns.
• Bag or package purchases.

Income Generation

• Manage cash and credit card receipts in conjunction with finance policies.
• Compute sales prices, total purchases, receive and process cash or credit payment.
• Operate the cash register / handle money / give correct change.
• Recommend innovative initiatives to raise income.
• Implementation of planned stock checks.

Working Conditions

• Flexibility to travel extensively with regular nights away from home (there is substantial weekend working in this position).
• During the peak season this role may involve some long working days that require responsible planning to minimise and manage traveling and travelling time appropriately.
• Working at events in the summer will mainly be out of doors with varying weather conditions.
• Responsible for the maintenance, (to include serviceability and cleanliness) safe movement of Mobile Exhibition Trucks (MET) around the country and the safe upkeep of all event/exhibition material.
• Manual handling is required to lift and carry boxes up to 20kg in weight with and without maintained and serviceable carrying aids and in accordance with the manual handling guidance provided by the HSE.
• Responsible for driving a 3.5 tonne vehicle around the country, setting up for an event, undertaking risk assessments before and during an event.
• The nature of the work entails a great deal of manual dexterity in setting up and breaking down at airshows/events.
• Preparation of vehicles, exhibition equipment and merchandise stock in readiness for airshow/events.

General

• Capable in using initiative to identify problems and contingency plan as well as be able to resolve the unexpected when at an event.
• Expected to use all opportunities to raise the profile of the RAF Association and its work, encourage fundraising and membership.
• Inform supervisors when equipment is not working properly and when supplies are getting low.
• Required to participate in and contribute as appropriate to team meetings.
• Required to co-operate and liaise with departmental and inter-departmental colleagues.
• Required to respect confidentiality applying to all RAFATRAD activities.
• Required to attend all mandatory training identified by manager or RAF Association.
• Keep up to date with all current legislation and best practice guidelines relevant to sphere of responsibility.
• Respect confidentiality applying to all areas of activity.
• Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.

Health and Safety

• Comply with health and safety policies, procedures and arrangements for safe working practices.
• Promote a positive health and safety culture with safe working practice.
• Participate in team meetings to keep up to date with health and safety information.
• Discuss any concerns or issues arising from work activities.
• Attend health and safety training as directed.
• Report any significant risks or issues arising from risk assessments and comply with protective and preventative measures identified.
• Ensure that buildings, equipment, goods, substances and vehicles are safely used, maintained and are not damaged.
• Report to managers any faulty equipment, hazards or operational difficulties affecting safe systems of working, personal safety or well-being.
• Record and report any accidents, incidents, near misses and significant events.
• Take care of their own safety and that of others.
• Ensure that employees and volunteers are acquainted with regulation driving hours and respective points of law regarding the handling and use of the Mobile Exhibition Trailer (MET) and any authorised hire vehicle when utilised for outside events.

Notes:

A Disclosure & Barring Service check is required for this post.

This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.

Person Specification

Casual Events Crew – Team Leader

Essential

Previous people management experience

Knowledge of merchandising and basic retail practices.

Experience of cash handling and recording credit card receipts.

Comfortable when dealing with people in all types of situations and specifically with the public at airshow/events.

Evidence of the safe handling of financial and revenue data.

Confident to work enthusiastically with staff and volunteers at all levels, and hands on.

Pleasant calm and confident personality with a professional and mature approach.

Good team player.

Energetic, enthusiastic, persuasive and having a “can-do” approach.

Enthusiastic, flexible, tactful, discreet, tolerant and having a “can-do” approach.

Resilient.

Confident in dealing with people in occasionally difficult situations with diplomacy and sensitivity.

Self-motivated and able to work independently but flexibly as part of a team.

Ability to make appropriate level decisions autonomously.

Excellent interpersonal, listening, and social skills.

Ability to identify and build relationships with potential partners at all levels.

Required to work within RAF Association policies and procedures.

High level of administrative skills.

Able to work under pressure, set priorities, and meet deadlines.

Highly literate and numerate.

Good standard of education.

Required to respect confidentiality applying to all RAF Association areas.

Flexibility to travel extensively with regular nights away from home (there is substantial weekend working in this position).

Understanding of working time legislation with regards to working hours and breaks.

Experience of driving large transit type vehicles up to 3.5T.

Full driving licence (max 3 points) & minimum age 21 years old (for insurance purposes).

Capable of managing the maintenance and safe movement of METS around the country and the safe upkeep of all event/exhibition material.

Ensuring vehicles meet all legal requirements.

Able to work unsocial and long hours during the busy Air Show season.

Experience of undertaking risk assessments.

Fit to undertake manual handling associated with this role.

Desirable

Awareness of the work of the RAF Association.

Knowledge of the Royal Air Force, its structure and its history.

D1 on driving license or PSV.

Experience of driving large transit type vehicles up to 3.5T.

Experience of operating exhibition stands.

Ability to identify and build relationships with existing and potential partners.

Ability to account manage agency and third party relationships.

Experience of motivating and managing volunteers.

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