The Church at Carrs Lane/

Carrs Lane Conference Centre Ltd

Job Description

Bookings and Catering Assistant

Reports to:Centre Manager

Hours: 35 hours per week to be agreed (usually between 8:30am and 5pm Mon-Fri)

Objectives of the post

  • To help ensure office reception is staffed during office opening hours and catering is available in response to the demands of the room booking diary.
  • Maintaining excellent standards of hygiene and service in the food preparation areas and in the delivery of catering to hirers.
  • To always give excellent customer service and support by being friendly, welcoming and helpful.

Detailed responsibilities

To staff the office reception desk

  • ensuring all enquiries at the main reception desk are responded to promptly and appropriately
  • ensuring telephone enquiries are answered or calls transferred as necessary
  • Meet and greet room users on arrival
  • Check rooms before room users have departed
  • Responsible for ordering office supplies

To assist in deliveringthe room bookings serviceincluding:

  • responding to room booking enquiries including ensuring new room hirers complete new user forms and references are taken up
  • helping prepare the paper booking diary and ensuring the accuracy of all entries into it
  • entering data into the computerised booking system (TAS) and ensuring the database of room hirers is kept up to date
  • helping ensure all confirmed bookings details are entered into the computer booking system and paper diary
  • issuing room hire invoices as instructed by the Bookings Officer

To assist in the marketing and promotion of the Conference Centre including

  • helping update the conference centre website
  • assisting in maintaining the Facebook, Twitter and other social media presence of the Centre
  • assisting the Publicity Group in preparing posters, leaflets and other material

Catering

  • Serve Refreshments to room hirers and clear away afterwards
  • Maintaining cleanliness of kitchen and equipment store areas
  • Maintain stock control and ordering of catering supplies and equipment
  • Work with booking staff to plan and prepare for the catering needs of room hirers
  • Liaise with catering suppliers
  • Liaise with other users of kitchen areas to ensure efficient and proper use of resources

Personal professional development

  • playing a full part in whole team staff meetings and development of the staff team
  • identifying and undertaking training for personal professional development

Any other duties as identified and agreed by the Centre Manager

The Church at Carrs Lane/

Carrs Lane Conference Centre Ltd

Person Specification

Bookings and Catering Assistant

Essential Requirements

Excellent customer service skills

A clear and confident telephone manner

Good written English skills

Competent using Microsoft Office

A careful and methodical approach to carrying out data entry work

Experience of office work

A strong work ethic

The ability to work in a team and also to be self-motivated

A full commitment to Equal Opportunities and anti-discriminatory working practices.

Ability to multitask

Able to lift and carry, and to climb stairs.

Able to carry out cleaning and basic maintenance tasks.

Ability to deal patiently and positively particularly with unplanned situations.

Confidence to deal calmly with difficult people

Is able to understand and follow instructions

To be committed to team ethic.

To be competent in Numeracy and Literacy

Desirable Requirements

Experience of working in a similar role

Flexible and prepared to work at different times when necessary

Ability to be assertive when situations demand

Experience using TAS accounting software