Carlos A. Lozano

Carlos A. Lozano

7550 Country Club Drive, Apt. 10104

Laredo, Texas 78045

(956) 867-1036

Objective

Dynamic and qualified professional interested in applying my leadership skills to motivate restaurant staff to perform at their best abilities to produce solid, continued growth of the restaurant clientele.

General Skills

Hospitality& Restaurant Management

Budgeting& Cost Controls

Team Building/Supervision/Training

Safety/Sanitation/Quality Controls

Vendor Inventory Management

Guest Service Excellence

Turnaround Management

Payroll/P&L Management

Profit& Growth Strategies

Strategic Marketing & Sales

Computer Skills

Proficient in all Windows Operating Systems and Microsoft Office Software: Word, Outlook, Excel, Access, and PowerPoint

QuickBooks

Experience

Cielo Restaurant, Owner

Laredo, Texas (2010-2012)

Successfully owned and operated an 85 seat capacity restaurant with quality food, exceptional service, and family value.

Maintained expenses below budget through accurate planning, purchasing, and cost-effective operating procedures.

Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.

Planned menus, estimated food and beverage costs, and purchased inventory.

Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.

Recruited, hired, supervised, scheduled, and motivated staff employees.

Trained service staff to enhance customer service through the power of suggestive selling.

Initiated employee empowerment program allowing employees to control and be accountable for patrons’ experience.

Buffalo Wild Wings, General Manager

Laredo, Texas (2006-2010)

Responsible for managing 45 employees in all areas of recruitment, selection, training, scheduling and performance functions.

Maintained a friendly environment for staff and customers ensuring the daily execution of the core values and mission statement.

Analyzed and monitored business cash flow performance.

Worked with suppliers and effectively lowered costs and was able to increase sales in less than 3 months.

Met weekly with all management staff to coordinate schedules, discuss operations, and set goals.

Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety.

Helped in promoting business through social interaction in community events.

Family Garden Inn, Manager

Laredo, Texas (2001-2006)

Managed daily operations of the 125 room hotel including all administrative duties including management of finances, human resources, promotions and marketing.

Increased sales by 20% the first year.

International House of Pancakes (IHOP), General Manager

Laredo, Texas (2000-2001)

Worked the night shift and maintained the operations of the facility and enforced policies and procedures.

Ensured total guest satisfaction

Referrals

Available upon request

Terms
Privacy
Developers