Carer Wellbeing Support Worker, Learning Disabilities and Challenging Needs

PERSON SPECIFICATION

Carer Wellbeing Support Worker, Learning disabilities and challenging needs

Experience of:

• Working with carers of people with an learning disabilities and/or challenging needs preferably in a specialist health or social care environment
• Organising and facilitating groups/assisting with events
• Researching and providing a range of accessible, relevant and quality information appropriate to the level of need
• Ability to think and respond positively and creatively when presented with potential challenges when liaising with other professionals
• Effectively managing time-focused casework
• Providing person centred, active listening and support

Knowledge:

• Understanding of carers issues and needs and Core Principles for working with carers
• Understanding of carers issues when caring for a person with a learning disability.
• Knowledge of the roles of statutory and voluntary social care and health services, personalisation and carer choice and control
• Specialist knowledge and understanding of specific issues that impact on carers of people with a learning disability, including but not limited to, issues around vulnerability and mental capacity.
• Understanding of the needs of under-represented and diverse community groups

Skills

• Excellent interpersonal verbal and written skills and ability to relate to people, including at times of emotional need
• Written English skills at GCSE level or equivalent
• Good IT skills (Word, Excel, email, Internet) and able to use database/Customer Relationship Management system
• Good self-organisation, time-management and able to plan and prioritise own work
• Able to maintain records and produce letters and written reports
• Strong diplomacy and assertiveness skills

Personal Qualities:

• Ability to work under own initiative and as part of a team, with a degree of flexibility
• Passion for working on behalf of carers
• Ability to deal sensitively with complex issues and situations
• Commitment to the CSWS vision and values and excellent customer service
• Ability to maintain strict confidentiality and work boundaries

• A ‘people person’, open to new ideas with a positive attitude to new ways of working
• Able to effectively manage own emotional response to work

Other:

• Holds a full UK Driving Licence and has access to a vehicle during working hours

______

Page 1 of 1

CWSW Learning Disability and Challenging Needs-Person Specification January 2018