UT BolingCenter

Camino Seguro West Bilingual Resource Database

General Guidelines

Inclusion/Exclusion Criteria

Introduction

TN Disability Pathfinder, UT Boling Center, Memphis Public Library & Information Center, YWCA of Greater Memphis, Memphis Center for Independent Living and Latino Memphis havepartnered together and created a reliable resource database that providesdisability services, mental health services, and social services for the Latino community inShelbyCounty. All the agencies included in this database have bilingual staff.

Guidelines for agency inclusion/exclusion criteria are needed to provide direction on the type ofdisability services and support programs to be included in the bilingual database. This programcontains some comprehensive resource information along with the disability resources.

Disclaimer and Referral Guidelines:

Inclusion in the Camino Seguro West Bilingual Resource Database should not be considered asan endorsement, rating, recommendation or evaluation of any given service or provider.Likewise, no negative evaluation or rating of a program or service should be inferred due toexclusion from the database.While this database will strive to give the most accurate and appropriate information and referralpossible, agency information does change. Each agency in the database will be updated atleast once every six months.The partner agencies are not responsible for the quality of service delivered by any agencylisted in the database.

Agencies/Programs Eligible for Inclusion:

Agencies that have at least one person on staff that is bilingual (can be part-time)

Nonprofit agencies that provide unique social services to the Hispanic community

For profit agencies/programs that provide services needed that are not otherwise

available, such as automobile/van adaptations or emergency alert systems, animalaides, adaptive driver training, translation/interpretation

Governmental (public) agencies that provide human services (financial assistance, food,transportation), disability services, education, housing, low-income health clinics,* andlow-income dental services

Community and advocacy organizations available to the disability and Spanish-speaking community

Public school systems and vocational rehabilitation programs

Churches that offer community-based services that have been in existence for at leastsix months and have at least one full-time staff person that runs the community program

Agencies/Programs NOT Eligible for Inclusion:

Private, for-profit service providers unless they meet one or more of the specific

inclusion criteria listed above

Services that are available only to members of a specific organization or affiliation

Churches that offer no special community-based service components for the generalpublic

Individual, for-profit child care facilities

Any organization that promotes or delivers services that are illegal

Any organization that declines service on the basis of color, race, religion, ethnicity,nationality, sexual orientation, or ability

IMPORTANT: These policies do not prohibit the inclusion of any programs that target servicesbased on age, gender, health, disability or other characteristics designed to meet the specialneeds of the targeted populations.

Guidelines for Complaints/Removal of Agencies/Programs:

In general, agencies may be removed if they meet one or more of the following criteria:

Failure to adhere to Inclusion criteria and guidelines

Documented history of poor customer service

No longer provide bilingual services to individuals

Data Elements:

The following data elements will be used for the purpose of gathering resource information to beincluded in the database.

Organization name (legal name) and AKAs

Legal status (e.g., nonprofit, government, for-profit)

Hispanic contact

Additional bilingual staff

Location and mailing address

Contact telephone number

Eligibility requirements

Services provided and target populations served

Documents that may be required by the organization for application (such as birth

certificates, etc.), eligibility requirements, intake procedures and application process isoptional

5/2004