Business and Administration Qualifications at Level 2
Our work-based learning programmes are designed to give workers the skills required in their chosen industry, while working towards nationally recognised qualifications. Around 4.5 million people help to keep businesses running in the public, private and not-for-profit sectors. There are many job roles in which Business and Administration qualifications are relevant, including roles such as administrators, office juniors, receptionists, medical receptionists, junior legal secretaries or junior medical secretaries.
The Qualification and Curriculum Framework (QCF)
The new and improved work-based qualifications are more flexible and accessible to a much wider audience than ever before. Allowing you or your staff to tailor your own training package, this is an opportunity for you to achieve recognition for what you already do well, as well as to improve skills quickly and easily while you work. Reed in Partnership offers Units, Awards and Certificates in Business and Administration.
Units from the QCF: You can undertake units which focus on skills and knowledge directly relevant to your job. For each unit learners need to demonstrate that they are competent to fulfil this role in the real world; both on different occasions and in different situations. Competence is assessed by an Assessor from Reed in Partnership, in line with the requirements of our Awarding Body – City and Guilds who also complete external verification of the work. Units are worth a number of credits, which can be built up into Awards, Certificates or Diplomas.
City and Guilds Level 2 Award in Business and Administration: This is made up of units directly relevant to your job, offering the opportunity to study essential skills and knowledge related to working in a business environment.
City and Guilds Level 2 NVQ Certificate in Business and Administration: This is made up of units directly relevant to your job. To achieve the Level 2 NVQ Certificate in Business and Administration the you must achieve:
•a minimum of 21 credits overall, of which a minimum of 14 credits must be at level 2
•9 credits must be from the four mandatory units in Group A
•a minimum of 7 credits must be from optional units in Group B
•a maximum of 5 credits are allowed from optional units in Group C (this is not compulsory)
Level 2 NVQ Certificate in Business and Administration
Learner Name: ……………………………………………………
Unit No. / Unit Title / In your current role how often do you (please circle): / Credits / GLHGROUP A – MANDATORY UNITS
201 / Manage own performance in a business environment / Often Occasionally Never / 2 / 9
202 / Improve own performance in a business environment / Often Occasionally Never / 2 / 6
203 / Work in a business environment / Often Occasionally Never / 2 / 18
204 / Communicate in a business environment / Often Occasionally Never / 3 / 18
GROUP B – OPTIONAL UNIT (LEVEL 1)
107 / Make and receive telephone calls / Often Occasionally Never / 3 / 10
GROUP B – OPTIONAL UNITS (LEVEL 2)
205 / Solve business problems / Often Occasionally Never / 4 / 12
206 / Work with other people in a business environment / Often Occasionally Never / 3 / 10
207 / Use electronic message systems / Often Occasionally Never / 1 / 6
208 / Use a diary system / Often Occasionally Never / 3 / 9
209 / Take minutes / Often Occasionally Never / 4 / 15
210 / Handle mail / Often Occasionally Never / 3 / 17
211 / Provide reception services / Often Occasionally Never / 3 / 15
212 / Produce documents in a business environment / Often Occasionally Never / 4 / 15
213 / Prepare text from notes / Often Occasionally Never / 3 / 15
217 / Organise and report data / Often Occasionally Never / 3 / 12
218 / Research information / Often Occasionally Never / 4 / 17
219 / Store and retrieve information / Often Occasionally Never / 3 / 17
220 / Archive information / Often Occasionally Never / 2 / 13
221 / Use office equipment / Often Occasionally Never / 4 / 18
222 / Maintain and issue stationery stock items / Often Occasionally Never / 3 / 14
223 / Support the organisation of an event / Often Occasionally Never / 2 / 15
224 / Support the co-ordination of an event / Often Occasionally Never / 3 / 20
225 / Support the organisation of business travel or accommodation / Often Occasionally Never / 3 / 18
226 / Support the organisation of meetings / Often Occasionally Never / 4 / 18
227 / Respond to change in a business environment / Often Occasionally Never / 3 / 16
228 / Support the management and development of an information system / Often Occasionally Never / 7 / 40
229 / Meet and welcome visitors / Often Occasionally Never / 3 / 23
230 / Administer human resource records / Often Occasionally Never / 3 / 20
231 / Administer the recruitment and selection process / Often Occasionally Never / 4 / 30
GROUP B – OPTIONAL UNITS (LEVEL 3)
310 / Develop a presentation / Often Occasionally Never / 3 / 15
311 / Deliver a presentation / Often Occasionally Never / 3 / 15
312 / Design and produce documents in a business environment / Often Occasionally Never / 4 / 25
316 / Support the design and development of an information system / Often Occasionally Never / 7 / 35
317 / Monitor information systems / Often Occasionally Never / 7 / 30
318 / Analyse and report data / Often Occasionally Never / 6 / 30
319 / Order products and services / Often Occasionally Never / 5 / 35
320 / Plan and organise an event / Often Occasionally Never / 4 / 28
321 / Co-ordinate an event / Often Occasionally Never / 4 / 30
322 / Plan and organise meetings / Often Occasionally Never / 5 / 25
326 / Contribute to innovation in a business environment / Often Occasionally Never / 4 / 30
327 / Contribute to running a project / Often Occasionally Never / 5 / 30
328 / Deliver, monitor and evaluate customer service to internal customers / Often Occasionally Never / 3 / 12
329 / Deliver, monitor and evaluate customer service to external customers / Often Occasionally Never / 3 / 12
GROUP C – OPTIONAL UNITS (LEVEL 1)
114 / Word processing software / Often Occasionally Never / 3 / 20
119 / IT security for users / Often Occasionally Never / 1 / 10
120 / Presentation software / Often Occasionally Never / 3 / 20
121 / Set up an IT system / Often Occasionally Never / 3 / 20
122 / Spreadsheet software / Often Occasionally Never / 3 / 20
GROUP C – OPTIONAL UNITS (LEVEL 2)
232 / Bespoke software / Often Occasionally Never / 3 / 20
233 / Data management software / Often Occasionally Never / 3 / 20
234 / Database software / Often Occasionally Never / 4 / 30
235 / Improving productivity using IT / Often Occasionally Never / 4 / 30
239 / Spreadsheet software / Often Occasionally Never / 4 / 30
240 / Using collaborative technologies / Often Occasionally Never / 4 / 30
241 / Website software / Often Occasionally Never / 4 / 30
242 / Word processing software / Often Occasionally Never / 4 / 30
Please explain your reasoning for the choice of optional units below.
Optional Unit Title:Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Optional Unit Title:
Why this has been chosen:
Signature of Learner: ...... Date: ......
Signature of Assessor: ...... Date: ......
Signature of Manager / Supervisor:……………………………… Date: ………………………......