BuS PPG – Get on board!

BUSHLOE SURGERY PPG

Minutes of the meeting held on 13th June 2017

At Two Steeples Medical Centre

Present:Lynda Eaton – Member (LE) Chair

Robert Eaton – Member (RE)

Chris Caban – Member (CC)

Sue Lobb – Member (SL)

David England – Member (DE)

Jean Dale – Member (JD)

Maureen Lanston – Member (ML)

Marguerite Sturgeon – Member (MS)

Joy Densham – Member (JD)

Colin Densham – Member (CD)

Shashi Jogia – Member (SJ)

Lynn Hailes – Member (LH)

Russ Hailes – Member (RH)

Keith Price – Member (KP)

Jane Martin – Receptionist (JM)

VikramBolarum – GP (VB)

Nikki Allen – Administrator (NA)

Julie Bentley –Assistant Practice Manager (JAB)

Diane Elliott – Senior Administrator (DLE)

Louise Dalby – Nurse Practitioner (LD)

  1. Welcome and introductions – LE welcomed everyone to the meeting.
  1. Apologies – Robert Whitehead, Pauline Rockley, Doreen Corby, Jill Gore, Angela and Geoffrey Roberts
  1. Minutes of the meeting held on 2nd May 2017 – Accepted.
  1. Matters Arising –PPG assistance online. On-going. SL has been on holiday and also timing with the announcement of the NHS being hacked didn’t seem right to be approaching patients so put on hold. Will liaise with others who are willing to pop in and assist.

Patient log in screen, JAB has amended as wasn’t aware of any issues. One report at the meeting of it not working so JAB will recheck.

KP experiencing lots of issues ordering prescriptions online. NA will look into with KP at next order date.

Concerns re Well asking patients to let them know when ordered monthly prescriptions. Advised as far as the surgery know it is only Well who are doing this, the other pharmacies aren’t. Surgery also advised PPG members that Well are becoming an off-site dispensing service where prescriptions are prepared off site but dispensed on site.

WiFi for patients. This is being sorted at a national level and is a long way off. Is still in the trial stages elsewhere.

  1. Treasurer’s Report – CC reported on behalf of AR. Still not had anything for the dermatoscope or the Easter proceeds. To be sorted at later date as AR on holiday.
  1. Outside Signage for the Building – SL confirmed we do need County Council approval. Margaret Smith is the contact at the council. CountyHall have a request for a sign. They will now need to assess. In all likelihood, it could be done for free as it is a service but this is not guaranteed. SL has the job reference number and will keep on with it.
  1. Security/Anti-Social behaviour (bench) – This has been discussed with RW and is on hold for the moment while the security is being assessed with a view to whether possible to move the cameras. It could be discussed at the next KINS meeting which LE and RE attend so they will bring it up there.
  1. Enhanced Summary Care Record – JAB advised the new ESCR being rolled out. Patients currently have a Summary Care Record which allows Out Of Hours to view very basic medical record information. VB explained the benefit of the new enhanced feature which will allow more information to be shared. The practice is unsure yet how we are expected to get the consent from all patients.
  1. News from the practice – We have a new cleaning contract. Staffing – we have 2 new Nurse Practitioners joining us. We will also be getting 2 new registrars but losing 2 of the existing registrars, Dr Goes and Dr Patel. CC brought up that he thinks it would be useful to have staffing information on the website. JAB will update.

DL asked if VB was being replaced. JAB advised that Dr Miles is becoming a partner of the practice. CC asked if we would be getting another doctor to replace. JAB advised that the appointment requirements are monitored and have been assessed and that the new Nurse Practitioners in essence will provide the appointments. We have increased the weekly appointments to try and meet demand. Staff will also be coming back to the practice with the closure of the YOC in Glen Parva. Staff are being trained to triage the patients’ requirements to better filter in the right direction. In August we will be rolling out a new scheme with an Urgent Care Team assessing the on call /on the day appointment requirements.

SL thought it would be a good idea to make it essential to put a reason for the appointment within the online booking process. JAB will look into.

CC asked about the DNA notifications as the first floor still has December’s figures.

  1. Farewell to VB –The members of the PPG passed on their thanks and well wishes.
  1. Any Other Business– SJ reported not receiving a text message. DL also reported that it has been hit and miss. We have had a few reports just lately and it is being looked into.

SL advised there was a band on at Peace Memorial Park on Sunday 25th.

JAB was hoping that SA would be back as had the dermatoscope and wanted to show the members how it works but he couldn’t make it. JAB couldn’t get it to sync to the screen so will have to wait for another time.

The date of the next meeting is 6.30pm on Tuesday 1st August in the surgery.

LE closed the meeting at 6.25 pm.

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