Bury Council Adult Care Services
Procurement Team
• Who is your main contact for Commissioning Services for Adult Social Care?
Julie Gonda – Assistant Director Commissioning and Procurement
• Do you currently use an IT system to support your contract management? If Yes please name the system and suppliers?
Yes – bespoke system built in house.
• How much does this IT system cost, when did you sign up for the contract and how long was the contract?
No contract required as system not purchased externally.Costs of this system were not recorded at the time.
• Once service users are assessed, what is the split between self-funders and people reliant on the local authority to pay for their care (full or part)?
The Council does not hold information about self-funders, therefore, cannot provide a response.
• Do you provide brokerage services for self/part funders?
The Council does not provide brokerage services, however, they can be commissioned externally by customers.
• Do you use/plan to use micro-procurement/commissioning?
Suppliers of all sizes who have relevant experience are able to bid for appropriate business opportunities that are advertised.
• Do private brokers operate in your area?
Yes
• How do you currently procure your services, please provide information of the split between the following methods? e.g. via commissioning teams, social workers do it themselves, panels for expensive care packages, micro-procurement/commissioning,
personalisation/self-directed support
The Council procures services using a mixture of the above.
• What is the proportion of the above? Please provide us with an estimated split between all of your service types.
This information is not held by the Council
• How many providers do you contract with and are they internal/external?
194 Providers in total. This includes Bury Council who provide 8 different types of social care services internally.
• How many contracts and of what type does your councils manage in the commissioning of adult social care services? e.g. is it referrals to in-house services, predominantly spot purchasing, purchasing under framework contracts/agreements, block contracts or
cost and volume contracts
Currently 346 Contracts in total. These contracts cover a range of services and are split into the following categories:
Older People Domiciliary Care, Residential & Nursing Care, Floating Support, Accommodation based, day care and Community Alarms.
Learning Disability Domiciliary Care, Supported Living, Residential & Nursing Care, Floating Support, Accommodation based, and Day Care.
Mental Health Domiciliary Care, Supported Living, Residential & Nursing Care, Accommodation based.
Physical Disability Domiciliary Care, Supported Living, Residential & Nursing Care, Accommodation based, Day Care and Social Group.
Homeless People Floating Support, Accommodation Based, Day Care, Cold Weather Provision.
Young People Including Teenage Parents Floating Support and Accommodation Based.
Specialist Substance Misuse Drug and Alcohol Service, Floating Support and Accommodation Based.
Miscellaneous contracts for services such as services providing Advocacy, support to Carers, Referral Allocation, Database Support and Appropriate Adults Services.
• Do you have a performance management framework for monitoring the performance of providers? If so then would it be possible to forward or provide a link to it.
The performance of providers is managed in a number of ways. This includes the following:
The majority of providers (dependant upon the type of service) are required to evidence compliance with the Councils Quality Assurance Framework. This is a comprehensive document which checks provider’s compliance with the Care Quality Commission Essential Standards of Quality and Safety.
The volume of Complaints, the type and the handling of complaints and Safeguarding incidents is also monitored.
Overarching Contract Monitoring includes analysis of Domiciliary Care Electronic call monitoring statistics, the achievement of identified outcomes, service utilisation levels, and staffing levels.
As indicated above, provider performance is managed in a number of ways, depending on the type and nature of the contract.