LETCHWORTH GARDEN CITY HERITAGE FOUNDATION
JOB DESCRIPTION
1 / JOB TITLE / Foundation Crew Coordinator
2 / STATUS / Fixed Term Contract, Full Time
3 / HOURS OF WORK / 35 hours per week which includes weekends
4 / EMPLOYEE’S NAME / TBC
5 / DEPARTMENTS / Venues
6 / REPORTS TO / Venues Manager
7 / JOB FUNCTION:
The Foundation Crew provide staffing, expertise and support to events and charitable services across the Heritage Foundation.
The Foundation Crew Coordinator provides support for a broad range of events and activities across the Letchworth Garden City Heritage Foundation. They must understand the importance of high quality customer service and always maintaining positive public image.
The Foundation crew currently provides the following services:
Staff for Charitable Services:
  • Broadway Cinema and Theatre
  • Standalone Farm and Greenway Café
  • Broadway Studio and Gallery and Cafe
  • The International Garden Cities Exhibition
  • The Spirella Ballroom
  • The Community Hub
  • Tourist Information Centre
  • The Community Museum
Support Events
  • Arts & Cultural Programme
  • All corporate and community events
The Foundation Crew coordinator also assists with the management and administration of the Spirella Ballroom as a private hire space.
8. / REPORTING CHART
9 / RESPONSIBILITIES
  • Responsible for building the team – ensuring there are sufficient numbers of trained staff for the rota.
  • Support the organisation of key events providing advice on logistics, health and safety and customer experience.
  • Liaise directly with the HR Team and the Venues Manager on any staff matters arising – the Internal HR System has a key part to play within supporting the functionality of the business.
  • The People HR system will need to manage and relevant documentation updated.
  • Responsible for Designing completing and issuing of rota and ensure staff are available as required for the business.
  • Manage all reporting regarding the use of the Foundation Crew – hours worked where etc.
  • Update the finance team monthly regarding payroll.
  • Design and manage a training programme ensuring all staff have the relevant training needs.
  • Manage the uniform requirements of the Crew.
  • Manging the performance of the Foundation Crew with the Venues Manager
  • Manage the health and safety requirements of the Spirella Ballroom.
  • Assist with the management and administration of the Spirella Ballroom as a private hire space.
  • Successfully completing the necessary documentation supporting the smooth running of the Commercial, private Hire and Charitable hire at the Spirella Ballroom.
  • Liaising directly with suppliers on customers’ requirements relating to the Ballroom Hire.
  • Responsibility of managing budget lines for the Spirella Ballroom and Foundation Crew

10 / QUALIFICATIONS /EXPERIENCE
  • Strong knowledge of Customer Service will help.
  • Event Logistics, health and safety and understanding of our charitable services are all essential elements of the role.
  • Please refer to person specification

11 / LEVELS OF AUTHORITY:
Financial:£1,500
12 / OTHER INFORMATION:
Working in line with corporate policies and procedures to ensure that all matters relating to health and safety are adhered to, promoted and reviewed as necessary.
Maintaining the culture and values of the business, providing ethical working practices that support corporate policies and procedures relating to bribery and corruption.
The Heritage Foundations is committed to providing a working environment in which everyone feels respected and valued and able to contribute to its success in an environment free from discrimination, harassment and bullying.
The above job description is not necessarily a finite one and does not prevent the employee receiving work outside the job description form time to time.

Signed by Line Manager …………………………………………………………..

Signed by Employee…………………………………………………………………

Date of Review ………………………………………..

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