BREWSTERS 11th AVENUE SERVER MENU TEST
ANSWER KEY
- Name ALL specials, prices and the times they are effective.(20 pts)
Food Special / Drink Special
Monday / Sterling Silver Steak Sandwich
All day-$10.99 / Big Brewskis All day-$7.99
Tuesday / Wing Night 4pm-Close-$0.25 / Pints of River City Raspberry Ale
All day-$5.25
Wednesday / Original Brewsters Burger
All day-$10.99 / Brewsters Wine Night All day-$1.50 off
Pints of Rig Pig Pale Ale All day-$5.25
Thursday / Fish and Chips All day-$8.99
Sterling Silver Sirloin
4pm-Close-$16.99 / Dream Sodas All day-$5.25
Pitchers All day-$14.95
Friday / Tequila Rebels All day-$5.25
Pints of Farmers Tan White Ale All day-$5.25
Saturday / Breakfast Menu Until 2pm / Caesars All day-$5.25
Pints of Hammerhead Red Ale All day-$5.25
Sunday / Breakfast Menu Until 2pm
Pizzas and Flatbreads
2pm-close-$10.99 / Caesars All day-$5.25
Pints of Brewsters Beer All day-$5.25
FOOD
List 10 sauces or dishes that contain Brewsters Craft Beer.
Chipotle Ketchup, Beer Mustard, Bow Valley BBQ Sauce, Honey Pepper BBQ Sauce, Wild West Calamari, Rig Pig Con Queso Dip, Hammerhead French Onion Soup, Rio Grande Chicken Salad, Original Brewsters Burger, Applewood Cheddar Prime Rib Burger, Honey Pepper BBQ Chicken Burger, Hammerhead Bison Burger, Lamb Burger, Poached Salmon, Bow Valley Bison Meatloaf, Irish Ale BBQ Ribs, BBQ Chicken Caesar Pizza, Pale Ale Fish and Chips, Santa Fe Pulled Pork Sandwich, Brewsters Bavarian Beef Dip
What appetizers is the beer mustard dip served with?
Salt and Pepper Ribs, New York Style Chicken Wings, Appetizer Trio Platter
Circle the ingredients in the oven baked nachos.
-texmex cheese-white corn tortilla chips-slivered green onions
-pepper jack cheese-diced white onion-black olives
-tomatoes-banana peppers-red and green peppers
-salsa-jalapenos-feta cheese
-sour cream-crème fraise-chili peppers
How can you upsell nachos?
Extra cheese for $2.99
Spicy beef or grilled herb chicken for $3.79
Describe the appetizer trio platter.
A sharing platter containing full orders of Salt and Pepper Ribs, Wild West Calamari and New York Chicken Wings in your choice of flavor. Served with Carrot and Celery Sticks, Beer Mustard and Chipotle Aioli
List all dressings available for salads.
Beer Mustard, Ranch, Caesar, Apple Cider Vinaigrette, Sangria, Thousand Island, Tarragon Dijon, White Balsamic
What dip is served with the wild west calamari?
Chipotle Aioli
Circle all the ingredients for the won ton soup.
-sambal-snow peas-bean sprouts
-asian broth-chopsticks-bokchoy
-shrimp-rice noodles-broccoli
-ham-cauliflower-fortune cookie
-slivered green onion-chicken-Pulled Pork
-water chestnuts-shredded carrot-won tons
-baby corn-asian spoon-sliced beef
Which salads do not come with garlic toast?
Grilled Salmon and Spinach Salad, Rio Grande Chicken Salad
List the ingredients in the full size Caesar salad. What question should you ask to upsell for the salad?
Romaine lettuce, shaved parmesan, roasted garlic cloves, bacon bits, croutons, Caesar dressing, garlic toast. Would you like to add chicken or shrimp to your Caesar salad?
What are the portion sizes for the following?
a) New York Style Chicken Wingsb) Salmon Fillets
-8-4 oz
-10-6 oz
-11-8 oz
-12-10 oz
c) Chuck Burger Pattyd) Bison Burger Patty
-4 oz-4 oz
-7 oz-8 oz
-6 oz-6 oz
-5 oz-5 oz
c) Prime Rib Pattyd) Entrée Size Steak
-4 oz-10oz
-7 oz-8 oz
-6 oz-6 oz
-5 oz-12 oz
Which of our desserts are made in house?
Mud Pie, Leprechaun Pie
What sauces are on the following dishes?
Circle Correctly
a) Classic Louis Chicken Burgerb) Applewood Prime Rib Burger
-salsa-chipotle ketchup
-ranch-beer mustard
-bbq sauce-mayo
c) Brewsters Burgerd) Bavarian Beef Dip
-bbq sauce-horseradish aioli
-mayo-beer mustard
-beer mustard-au jus
e) Thai Chicken Wrapf) Buffalo Chicken Wrap
-sweet chili-Sambal
-ranch-mayo
-Thai Dressing-ranch
What are all options for sides? What options are upcharges?
Fries, Soup, Salad, Mashed Potatoes, Rice, Seasonal Vegetables, Caesar salad($1.89), Sweet Potato Fries($1.89), French Onion Soup($3.29), Onion Rings($1.89)
What flavours of wings do we offer?
Hot, Honey Garlic, Salt and Pepper, Bow Valley BBQ, and Sweet Chili
How many inches are the pizza shells? How many slices are they cut into?
10”, 6 pieces
List the ingredients on:
a)Brewster Special Pizza
Pepperoni, salami, Italian sausage, green peppers, red onion, mushrooms, fresh amarosa tomatoes, mozzarella cheese, pizza sauce
B)Stromboli Flatbread
Blackened AB tenderloin, artichoke hearts, spinach, basil pesto, jalapeno jack cheese, chipotle and roasted red pepper aioli
c)BBQ Chicken Caesar Pizza
Chicken breast, pancetta, roasted red peppers, roasted garlic chips, Caesar dressing, parmesan and Monterey jalapeno jack cheese, bbq sauce
What are the proper garnishes for the following menu items?
(a)won ton soup,
Entrée Plate, napkin, chopsticks, sambal, won ton spoon, fortune cookie, cilantro leaf
(b)lobstermac and cheese,
Salad, garlic toast, spoon
(c)maple curry penne,
Chopped cilantro
(d)padthaistirfry
Lime wedge, crushed cashews, cilantro, chopsticks
(e)Dumplings
Cilantro, sweet chili, chopsticks
BEVERAGE
What Drinks are on special at Happy Hour? What are their prices?
Happy hour is daily from 4pm-7pm, with pints of Brewsters beer for $5.25, shakers of Brewsters beer for $4.25, house hiballs for $5.25, glasses of wine $1.50 off and bellinis for $5.25
What are the house brands of:
(a)rye,Five Star
(b)white rum,Captain Morgans
(c)dark rum,Ron Carioca
(d)tequila,Sevilla la Villa
(e)vodka,Troika
(f)gin,Gordons
(g)scotchJ&B Scotch
(h)brandyE&J Brandy
What ingredients are in
(a)a tequila rebel, Jose Cuervo, pineapple juice, orange juice, blue curacao
(b)a beach bum, Smirnoff Twist of Raspberry, melon liquer, cranberry juice, pineapple juice
(c)a blueberry bellini, Smirnoff Twist of Blueberry, bellini slush, blueberry pomegranate juice
(d)a white sangria?White wine, peach schnapps, Grand Marnier, cane syrup and soda
List two premium of each type of alcohol:
(a)vodka, Smirnoff, Kettle One, Grey Goose
(b)rye, Crown Royal, Gibsons
(c)gin,Bombay, Tangueray
(d)rum,Bacardi White, Bacardi Dark, Captain Morgan’s Spiced Rum, Parrot Bay, Lemon Hart
(e)tequila, Jose Cuervo, Don Julio
(f)bourbon,Jim Beam, Bulleit, Jack Daniels
(g)scotchJohnny Walker Black, Chivas, Glenfiddich, Glenlivet, Oban
How many ounces are in a glass of wine?
6 oz
List 3 red and 3 white wines we carry, and the grape varietal.
Snap Dragon Chardonnay, E&J White Zinfandel, Walnut Crest Chardonnay, Dancing Bull Sauvignon Blanc, Mirassou Pinot Grigio, Evolution, Pink; Snap Dragon Cabernet Sauvignon, Walnut Crest Cabernet Sauvignon, Dancing Bull Zinfandel, Navarro Malbec, Dynamite Merlot, McWilliams Estate Shiraz, Katnook Cabernet Shiraz
What are 5 ways you would you promote Brewsters beer to a customer?
Compare Brewsters beer to another mainstream beer they have ordered, sell sample trays, offer samples of our draft, sell offsales, if a customer orders a bottle of beer, bring them tasters of our own beer with every bottle, explain freshiness, meticulous line cleaning etc.
What isthe differences between a Lager and an Ale?
Lagers are made with bottom fermenting yeast while ales are made with top fermenting yeast.
What would you compare the following beers to?
(a)Hammerhead, Rickards Red, Big Rock Traditional
(b)Flying Frog, Kokanee Gold
(c)Wild West, Grasshopper
(d)Bow Valley, Newcastle Brown Ale, Big Rock Traditional
(e)Original, Canadian, Kokanee, Budweiser
(f)Stout, Guiness
(g)Rig Pig, Okanagan Springs Pale Ale, Big Rock Pale Ale, Alexander Keiths Pale Ale
(h)Lanigans, Kilkenny, Big Rock McNally’s, Caffrey’s Irish Ale
(i)Farmer’s TanRickard’s White, Keith’s White, Hoegaarden
DEFINE:
Hoppy:The spicy and/or flowery aroma of a beer is often influenced by the use of a cone shaped flower called hops. A hoppy beer will have a dry, sometimes bitter finish.
Malty:Malt is a barley or wheat that has been malted and roasted. The amount of roasting directly contributes to a beer’s colour and flavor. Malty is a term used to describe a beer’s sweetness or rich flavor.
Body:Similar to the wine terminology, body refers to the weight of the beer. A thick, heavy beer would be described as full bodies while lighter flavoured beers would be light bodied.
Finish:The final stage in tasting the beer will determine how the beer leaves the palate. Generally, the finish of a beer is a description of its sweetness and bitterness after being swallowed. A clean finish would leave very little on the palate whereas a bold finish would mean many flavours are left to linger.
SERVICE MENU
Key PointsSTEP 1 / Welcome To Brewsters / The lighting is great, the music level is great, the place is spotless, the tvs are on the most popular sporting events, the staff look amazing, the staff are all smiling, the guests are all smiling
STEP 2 / Start Strong / Always acknowledge the guests right away, always acknowledge returning guests, try to identify first time guests, introduce yourself by name to every table, try to identify your guests needs, explain the daily food and drink specials to every guest, provide a menu for every guest, make yourself available
STEP 3 / Creating The Order / Be proud, know our beer, know our food, of course, no problem, recommend an appetizer to every table, up-selling
STEP 4 / Attending / Write it down, always use a tray, get the drinks first and fast, drinks at 1/3 full, prepare the table or bar immediately, quality check after 2 minutes or 2 bits, second quality check at halfway, ask everyone, table maintenance
STEP 5 / Entertaining / Be energetic and friendly, know your guests, you are the host, I’ll fix it right away
STEP 6 / Finishing Touches / Offer dessert, offer after dinner drinks
STEP 7 / Finish Strong / Bill immediately after the final sale, billed guests are still guests, never ask if change is required, say thank you to every table, bring your guests back, are the guests going to leave happy?, acknowledge every guest when they leave
List all the steps involved in greeting your table, from the time they walk in the door to the time you ring in their drinks.
Once a table is seated in your section you must verbally acknowledge them within 2 minutes. You do this to greet the table and let them know you will be right there to look after them. Your introduction is your opportunity to let the guest know about our dinner and drink features. At each and every table you must let our guests know about Brewsters beer including the seasonal beer, what we are featuring for happy hour/our drink specials, and our dinner feature. All guests questionable to the age of 25 must be asked for proper identification. Place coasters in front of the guest for every drink on the table. This lets management know that the table has been approached. Find out and anticipate the guests wants and needs. Are they in for a long dinner? Just drinks and appetizers? Going to a movie? Use this information to guide the guest through their Brewsters experience. Once they have ordered a beverage, repeat the beverage order back to the customer. Write all orders down to eliminate any error in memory. Now is the time to sell appetizers, especially if there is an appetizer special. Ask for the appetizer order as soon as you take the drink order.
List all components of your uniform.
Ladies-solid black pants, skirt, capris or dress(no pinstripes, coloured piping or logos), solid black shirt, solid black belt, black Brewsters apron, Brewsters nametag with birthplace, black hot cloth, corkscrew, pens and a float, solid black shoes(no running shoes or open toed shoes)
Mens-solid black dress pants, no shorts, solid black collared long sleeved dress shirt tucked in, solid black belt, white apron, Brewsters name tag with birthplace, black hot cloth, corkscrew, black shoes(no running shoes or open toed shoes)
What defines proper table maintenance and how do you achieve it?
Proper table maintenance includes only having what the customer needs on the table at the moment. No empty glasses, or condiments after they are finished eating. Any garbage should also be cleared from the table as it is no longer needed. This also includes any garbage on the floor around the table. A table should NEVER be billed while there are still plates on the table.
List 10 things you can do when you are not busy to help keep the restaurant running smoothly and help your team members?
Clean, bus tables, help run food, help run drinks, help with bar dishes, help greet tables, get ready for the next inspection, wipe down table bases, wipe down drink menus, organize your section, table maintenance, create regulars
List 5 ways to upsell to a customer
Pitchers, bottle of wine, adding gravy, adding garlic prawns, dessert or after dinner drink, premium alcohol, pints instead of bottled beer, premium liquors
When is it appropriate to settle up or transfer a table?
It’s appropriate after the majority of your tables have left and your side duties are all done. The table should have been just started or they should have mentioned that they are going to be staying for a while. It is not appropriate while they are waiting for food or while they are eating. THEY MUST ALWAYS BE GIVEN THE OPTION TO TRANSFER OR SETTLE UP, IT IS NOT THE SERVER’S CALL!!
What are all the rules that apply to autograts?
Autograts can only be put on tables under 3 circumstances: the manager taking the reservation must inform them that it is being put on, they are confirmed to be ESL students as their instructors have requested that we put the autograt on, or the table has approached you and asked for it to be put on. All bills that have the autograt must be circled and the customer must be made aware of it verbally. Credit cards cannot be preauthed for the total amount of the bill plus autograt, so please do not try! They must be authorized for the subtotal plus tax, and then after that the grat must be filled in manually. You can do this or you can let your guest do it.
GET TIMES / MINSALL GUESTS VERBALLY AKNOWLEGDED / 2 Minutes
AT THE BAR DRINK ORDER TAKEN / 1 Minute
AT THE BAR DRINKS SERVED / 2 Minutes
AT THE TABLE DRINK ORDER TAKEN / 3 Minutes
AT THE TABLE DRINKS SERVED / 3 Minutes
ALL MEALS COOKED AT LUNCH / 15 Minutes
ALL MEALS COOKED AT DINNER / 20 Minutes
ITEM QUALITY CHECK / 2 Minutes or 2 Bites
DESSERT AND COFFEE OFFERED (after meal) / 5 Minutes
BILL PRESENTED (after last item delivered or following last refusal) / 5 Minutes
PAYMENT TAKEN (after bill made available) / 1 Minute
CASH / CHANGE RETURNED / 1 Minute
HOW EARLY IN BUILDING BEFORE SHIFT / 15 Minutes
HOW EARLY ON FLOOR / 5 Minutes
What is Brewstersmotto, and what is our competitive advantage over our competition?
Great Brews, Great Food, Great Times; Our competitive advantage is our handcrafted beer.