Bramley Baths and Community Limited
Job Description
Receptionist
Post Title: Receptionist
Directly responsible to: Operations Manager
Post for which directly responsible: None
Purpose of the job:To deal with all initial front of house enquiries and issues, conveying a caring and friendly attitude to all users and potential users of the centre and to assist with administration functions at the baths.
Responsibilities:
- To take bookings made over the telephone and in person at reception.
- To be a key contributor in fulfilling our aim of making Bramley Baths the friendliest Baths in the UK.
- To process payments for bookings.
- To log and report any incidents/accidents or any other concerns to the duty manager on shift.
- To possess sound knowledge of all activities and services within Bramley Baths and promote and sell these activities.
- To deal with all initial customer enquiries both by telephone, email and in person.
- To assist the Management Team with any administration tasks.
- To have a basic knowledge of finances and financial procedures.
- To carry out duties in compliance with Bramley Baths policies Inc. Health and Safety policies and procedures.
- To keep reception area clean and tidy at all times.
- Attend team meeting training sessions / employee review sessions / CPD courses as recommended.
- To safeguard and promote the welfare of children, young people and vulnerable adults in your care
Relationships
The post holder will be required to maintain effective relationships with colleagues, staff, the Board of Trustees and the general public.
Physical Conditions
The post is to be based at Bramley Baths where there are stairs that have to be accessed by all staff to be able to fulfil this role.
Social Conditions
The postholder must work as part of a team but also must be able to work alone and under pressure when required.
Terms and Conditions:
Pay: £7.83 per hour
Annual Leave:28 days per annum (including bank holidays) on a pro rata basis
Hours: Sundays 2pm-8.30pm and cover shifts if desired
Employee Specification:
Detailed below are the skills, experience and knowledge that are required of applicants applying for the post. The ‘Essential Requirements’ indicate the minimum requirements and applicants lacking these will not be considered for the post. The points detailed under ‘Desirable Requirements’ are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.
Skills / Ess / Des
Able to deal with customers face to face and on the telephone
Able to accurately record information
To possess excellent communication skills
To have good numeric skills
Able to use a computer competently
To provide a quality service to our customers / Yes
Yes
Yes
Yes
Yes
Yes
Knowledge / Qualifications / Ess / Des
Knowledge of working in a leisure centre
Basic Knowledge of customer care
NVQ 2 customer care / Yes / Yes
Yes
Experience / ESS / DESS
Experience of working in a customer focused environment
Experience of working in a leisure centre
Experience of cash handling
Experience of clerical duties
Experience of sales / Yes / Yes
Yes
Yes
Yes
Behavioural and other related characteristics
Willing to abide by the Equal Opportunities Policy
Willing to carry out all duties having in regard to an employee’s responsibility under the health and safety policy.
Able to work unsociable hours including evenings, weekends and bank holidays including emergency shift cover and short notice.
Commitment to customer care and quality service
Commitment to staff and team environments
Commitment to own development / Yes
Yes
Yes
Yes
Yes / Yes