PERSON SPECIFICATION

JOB TITLE / HOURS OF WORK

FRONT OF HOUSEMANAGER

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NOTE TO APPLICANTS

Whilst all points on the specification are important and should be met, those marked ‘E’ (essential) are the key requirements. You should pay particular attention to these points and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview.

CRITERIA / REQUIREMENTS
EXPERIENCE / Essential
  1. At least 5 years’ experience in a customer service or front of house role contributing to the design and implementation of a positive visitor environment in a arts/culture/hospitality context
  2. At least 2 years’experience of managing frontline staffincluding at least 1 year in a hospitality context
  3. Coordinating and delivering high quality front of house for events with great attention to detail
Desirable
  1. Using a venue bookings system
  2. Experience of managing or working with volunteers
  3. Generating income from visitor donations and merchandise
  4. Involvement in implementing audience monitoring and evaluation systems
  5. Working in the arts or cultural sector
  6. Managing a box office system

SKILLS AND COMPETENCIES / Essential
  1. Strong management skills to meet the challenges of implementing a consistently positive experience for visitors
  2. The ability to communicate clearly and appropriately with visitors, funders, partners, artists and other staff
  3. Excellent organisational and time management skills with the ability to plan effectively in advance and the flexibility to respond positively to immediate issues
  4. The ability to work on your own initiativeto research and develop new processes, policies and practices
  5. Computer literate, with proficiency in at least word processing, spreadsheets and internet
  6. Ability to work under pressure and meet deadlines
  7. Ability to work flexible hours includingregular weekends and evenings
Desirable
  1. An imaginative and entrepreneurial approach

QUALIFICATIONS,KNOWLEDGE & UNDERSTANDING / Essential
  1. Broad knowledge of current front of house practice inhospitality and/orarts and heritage venues
Desirable
  1. Holder of a Level 2 award for personal license holders

VALUES AND BEHAVIOURS / Essential
  1. A positive and motivating approach to the management of staff
  2. A can-do attitude to tackling challenges
  3. An honest and open approach to internal communication
  4. A genuine commitment to equal opportunities by their promotion and application in the workplace and in relation to our visitors
  5. A commitment to the development of audiences (new and existing) for the contemporary arts

Your compatibility with the criteria outlined above will be assessed through application and interview. Successful candidates will be expected to produce certificates in relation to any qualifications which form part of the essential criteria on this person specification.

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