Birla Institute of Technology & Science, Pilani, Rajasthan

Work-Integrated Learning Programmes Division

MS Quality Management Programme

In Association with

Indian Institute of Quality Management (IIQM), Jaipur

Second Semester 2013-2014

Course No. : QMJ ZG541

Course Title : TQM Tools and Techniques

Course Description :

Benchmarking; introduction, why benchmark; Planning: what to benchmark, benchmarking partners, data collection methods; Analysis: determining the current competitive gap, projecting future performance levels; Integration: developing action plan, implementing specific actions & monitoring progress, re-calibration; Maturity: beyond benchmarking; Quality function deployment, QFD concept, overview & QFD process, the voice of customer developing a QFD matrix, reviewing the matrix for priority items, organizing teams & planning QFD projects; Process RE-engineering, BPR philosophy, possibilities & pitfalls, BPF framework, opportunity assessment, planning & BPR project, risk & impact assessment, planning & implementing the transition; Failure mode & effect analysis; FMEA: concepts & applications in TQM; Quality cost, concepts, quality cost definitions, quality cost program implementation use of quality cost, reducing quality cost.

Scope of the Course :

The scope of this course is to:

  • Provide a fundamental, yet comprehensive, coverage of tools and techniques of TQM
  • Enable the students to understand the basic concepts of TQM tools and techniques and apply it in the real world situation.

Prescribed Text Book

T1Dale H. Besterfield, Total Quality Management, Pearson Education, 3rd Ed., 2003

Reference Book(s)

R1Sharma D.D., Total Quality Management, Principles, Implementation & Cases, Sultan Chand & Sons. New Delhi, 2000.

R2James R. Evans, Total Quality Management, Organization, and Strategy, Thomson, 4th Ed., 2007.

R3Besterfield, D.H., Quality Control, Pearson, 7th Ed., 2004.

R4R P Mohanty & R R Lakhi, Total Quality Management, Jaico Pub, New Delhi, 1998.

R5Lon Roberts, Process Re-Engineering TMH, New Delhi

R6Mohamed Zairi, TQM for EngineeringGulf Pub. Co., 2nd Edition, New Delhi

QMJ ZG541 (Course Handout) Second Semester 2013-2014 Page 2

Plan of Self Study

S. No. / Topics / Reference to Text Book
1. / Benchmarking / Chapter 8
2. / Information Technology / Chapter 9
3. / Quality Function Deployment / Chapter 12
4. / Quality by Design / Chapter 13
5. / Failure Mode and Effect Analysis / Chapter 14
Syllabus for Mid-Semester Test (Closed Book): Topics covered in S. No. 1 to 5
6. / Products Liability / Chapter 15
7. / Total Productive Maintenance / Chapter 16
8. / Management Tools / Chapter 17
9. / Experimental Design / Chapter 19
10. / Taguchi’s Quality Engineering / Chapter 20
Syllabus for Comprehensive Exam (Open Book): All topics covered in the Plan of Study

Note: For the Contact Programmes Test, syllabus will be limited to topics covered during contact session.

Evaluation Scheme

Evaluation Component / Duration / Weightage /

Date & Time

Test / 2 Hours / 20% / During Contact programme
Mid-Semester Test (Closed Book) / 2 Hours / 30% / Saturday, 15/02/2014 (FN)
10 AM – 12 Noon
Comprehensive Exam (Open Book) / 3 Hours / 50% / Saturday, 05/04/2014 (FN)
9 AM – 12 Noon

AN: AfterNoon Session; FN: ForeNoon Session

Closed Book Test: No reference material of any kind will be permitted inside the exam hall.

Open Book Exam: Use of any printed / written reference material (books and notebooks) will be permitted inside the exam hall. Loose sheets of paper will not be permitted. Computers of any kind will not be allowed inside the exam hall. Use of calculators will be allowed in all exams. No exchange of any material will be allowed.

Note:

It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given in the course handout, attend the online/on demand lectures as per details that would be put up in the BITS LMS Taxila website and take all the prescribed components of the evaluation such as Assignment (Course Page on LMS Taxila), Mid Semester Test and Comprehensive Examination according to the Evaluation Scheme given in the respective Course Handout. If the student is unable to appear for the Regular Test/Examination due to genuine exigencies, the student must refer to the procedure for applying for Make-up Test/Examination, which will be available through the Important Informationlink on the BITS LMS Taxila website on the date of the Regular Test/Examination. The Make-up Tests/Exams will be conducted only at selected exam centres on the dates to be announced later.

Instructor-in-Charge