51 Seibert Avenue

Kitchener, ON N2C 2A5

Phone: (519) 894-1694

Cell: (519) 277-1694

Email:

Bill Blyleven

Summary:

An individual experienced as a Field Support Technician with excellent Customer Service capable leader and who thrives in a fast paced environment. Always maintains a positive attitude, is analytical, creative and driven to improve processes to reduce workload and improve efficiency. Loves a challenge and has the ability to champion new initiatives. Would be an asset to any organization seeking someone who can make a positive contribution.

Key Strengths:

  • Customer focused communication skills, listening skills, problem resolution and politeness.
  • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Ability to work equally well in a team or alone
  • Performs well in stressful situations
  • Ability to multi-task without losing focus
  • A good listener who can absorb large volumes of information and translate it into easily understandable terms
  • Highly organized, efficient and accurate troubleshooter
  • Methodical and professional attitude towards work

Core Competencies:

  • Process streamlining An unwavering commitment to customer service
  • Analytical problem solver Ability to build productive relationships
  • Resolve complex issues and win customer loyaltySense of urgency

Work History:

TELEDYNEDALSA, Waterloo, ON 1991-2015

Validation Specialist2013-2015

Validated and verified image output quality, Man Machine interface, and general quality of Digital cameras

Application Specialist - Application Specific Contracts 2006-2013.

  • Became the lead "go-to" person for customer support and particularly challenging inquiries as one of the company’s primary mentors/trainers of both new and established employees.
  • Support DALSA full custom digital cameras deployed in the Wafer inspection, Liquid Crystal Display yield management and remote sensing markets in North America, Asia and the European Union.
  • Overseen the installation of over 30 Liquid Crystal Display glass vision systems in Japan and Taiwan.
  • Assisted with the design, build and repair of Digital cameras and vision systems. Negotiated with Customers until they were satisfied with deliverables
  • Demonstrated excellent customer support by giving field support, maintenance and calibration of 9 inspection systems for KAPTON film.
  • Assisted in sourcing, quoting, and finalizing product specifications within scope of product agreements
  • Performed technical support of DALSA full custom cameras
  • Mentor and coach responsibility for 3 staff

Application Specialist - Standard product 1994-2003

Provided technical (phone and field) support on the sale, implementation, new product introduction, issue resolution and field service of High Performance Digital cameras

Special Products Technician1993-1994

Designed, built and calibrated custom product and OEM specific high performance Digital cameras

Manufacturing Technician1991-1993

Manufactured, tested and repaired Digital cameras; eventually achieved lead hand position in manufacturing department

IMAX, Oakville Ontario 1988-1990

Electronic Technician

R&D Technician for design and build of the world's first domed theater 3D film "Echo’s of the Sun" for expo 90 in Osaka Japan. Worked on the 3D glasses in that project became the basis of the active 3D glasses used in IMAX theaters today.

Education

Paris High School, Paris, Ontario 1980 - 1985

High School Diploma

Radio College of Canada 1985 - 1987

Electronic Technician Diploma & Technology Course

Technical Experience:

  • Over 20 years’ experience troubleshooting and technical support of Digital cameras.
  • Over 10 years’ experience in the installation, service and calibration of Vision systems in North America and Asia
  • Pre and Post sales support both field and phone/email.
  • Extensive knowledge of complex electro mechanical assemblies for Digital cameras.
  • Extensive knowledge of analog and digital circuits
  • Very familiar with Digital image sensor technology
  • SQL server database maintenance, backup, restore and creation.
  • Experience with registry editing on Microsoft products.
  • Experience with Microsoft, Ubuntu, Slackware and RedHat/Fedora.
  • Familiar with Oscilloscopes, function generators, logic analyzers and other lab test equipment.
  • Soldering and complex assembly of optical and mechanical assemblies
  • VNC, Microsoft Remote Desktop and RAS troubleshooting of computer systems. (Internet and dialup)
  • References supplied upon request