November 2016

Citizens Advice Bicester

JOB DESCRIPTION

Job Title:Money Adviser

Hours:18 hours per week over 3 days including Tuesdays and Thursdays.

Salary:£11,750 + NESTpension

Holidays: 25 days plus public holidays (pro-rata for part-time staff)

Responsible to: The Manager

JOB PURPOSE

To provide an effective and efficient money advice service for clients of Citizens Advice Bicester, within the aims, principles and policies of Citizens Advice. You will be required to have recent and in-depth knowledge of debt advice casework and will be able to evidence accreditation within the MAS Individual Quality Framework, If you are not an approved Debt Relief Order Intermediary you will be expected to undertake training to become qualified. The post holder will work directly with clients seeking advice but will also have the opportunity to support staff and volunteers in developing money advice skills and knowledge

DUTIES

  • Provide casework covering the full range of money advice
  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Prepare and present cases to the appropriate statutory bodies and courts as appropriate; this includes applications for debt relief orders.
  • Ensure income maximisation through the take up of appropriate benefits.
  • Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  • Make home/outreach visits as necessary.
  • Ensure that all casework conforms to the bureau's quality systems and procedures.
  • Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
  • Assist with social policy work by providing information about clients' circumstances.
  • Provide advice and assistance to other staff/volunteers across the whole range of money advice issues.
  • Monitor assess and develop the standard of money advice work of volunteer advisers in conjunction with or at the request of the Manager/ASS
  • Read relevant publications and keep up to date with legislation, case law, policies and procedures relating to money advice and undertake appropriate training.
  • Attend relevant internal and external meetings as agreed with the line manager.
  • Use IT for statistical recording, record keeping and document production.
  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
  • Demonstrate commitment to the aims and policies of the CAB service.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.