30thAugust 2017

BEUMER lands baggage handling system O&M contract at Calgary International Airport

Key facts:

  • BEUMER Group has been awarded the 10-year contract for the operation and maintenance of the BHS at YYC Calgary International Airport.
  • 73 BEUMER specialists will work on-site at YYC Calgary.
  • The contract is BEUMER’s largest O&M contract to date in North America.

BEUMER Group, a technology leader and integrator in the design, manufacture, operation and maintenance of airport baggage handling systems, has landed a 10-year contract for the operation and maintenance (O&M) of the baggage handling system at YYC Calgary International Airport. The company designed and commissioned the new baggage handling system at the airport as part of the new International Terminal that opened in October 2016, and is now working on installingthe system in the Domestic Terminal.

Hiring is underway for 73 BEUMER specialists that will work on-site at YYC,handling the day-to-day operations ofthe 10-mile CrisBag®tote-basedbaggage transport and sortation system currently operating in the new terminal.

“This is atechnologically advanced system and having BEUMER staff members running the day-to-day operation is the optimal solution for a baggage handling system owner,” said David Mead, BEUMER Vice President of Customer Support for Airports. “As the designer and builder of the system, wehave in-depth knowledge on how to operate itwith the highest level of efficiency and are able to continuously improve through intensive data analysis and reporting.”

The Calgary contract is BEUMER’s largest O&M contract to date in North America. “We’re really happy to be a part of the YYC team,” says Thomas Dalstein, Chief Executive Officer of BEUMER Corporation.The O&M team will work 24/7 across 12-hour shifts and will be comprised of local hires trained by BEUMER technical specialists from around the world.BEUMER Group is responsible for all BHS-related services, including:

  • Predictive and condition-based maintenance
  • System recovery upon interruptions following component and/or software failures
  • Field operation including manual encoding, jam clearing, response to system functional issues and support of airport irregular operations (IROP)
  • Operation of the computerized maintenance management system (CMMS)
  • 24/7 staffing of a central BHS control room to monitor system performance, undertake daily scheduling tasks, manage the Maximo CMMS and dispatch staff directly to any faults
  • Equipmentwarranty management
  • Continuous improvements philosophy

YYC is one of Canada’s busiest airports serving more than 15.7 million passengers annually. The new baggage system will give YYC the capacity for continued growth in the coming years as it welcomes more passengers and their baggage.

“As we work to install the CrisBag® system in the Domestic Terminal for better baggage integration across both terminals, having on-site specialists available 24/7 will be of immense value to us,” said Blaine Adams, Director, Facilities Maintenance, for the Calgary Airport Authority. “We look forward to working with BEUMER to ensure the most efficient delivery of baggage to our passengers now and into the future.”

Calgary’s O&M team is part of BEUMER’s worldwide Residential Service division, with more than 20 years of experience, supported from the company’s North American airport headquarters in Arlington, Texas. This customer support team has more than 1,300 specialists deployed at over 80 O&M sites worldwide.

Note to editors:

The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 4,000 employees worldwide, the BEUMER Group has annual sales of about EUR 750 million. The BEUMER Group and its subsidiaries and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. For more information, please visit: sales or marketing information, contact Peter Elmvang, Director of Marketing & Communications, BEUMER Group, tel.: +45 8741 4141 email:

For media information, contact Chloe Willcox, Account Manager, Napier, tel.: +44 (0) 1243 531123 email:

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